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Toronto, ON – It hasn’t always been easy, but throughout the COVID-19 pandemic, our team has remained agile, customer-centric, caring, and collaborative. That’s why, last year, we re-examined how we’re investing in our employee culture and recognition efforts and introduced several employee-facing initiatives and wellness supports.

In our 2021 Community Report, we share what working at LifeLabs looks like in a post-pandemic world. In the Recognizing and Caring for our Employees section of the report, we celebrate the return of our Summer BBQs and Med Lab Week events, showcase examples of employee excellence, and share how we step up to support one another in times of need. 



One of the things that get people through tough times is teamwork. Nowhere was this more evident than during the unprecedented flooding in B.C.’s Fraser Valley in the fall of 2021.  

Our teams at LifeLabs pulled together heroically during this emergency to keep each other safe, continue to provide essential services and support their communities while also dealing with the stress and impact in their personal lives. Logistics stepped in to quickly re-route pick-up and delivery of specimens and supplies, working around road and highway closures. Read the full story here.

Our people are at the heart of what we do at LifeLabs. Learn how we’re supporting and celebrating our employees and what it means to be part of team LifeLabs by exploring Empowering our Tomorrow, our 2021 Community Report, here


About LifeLabs 

LifeLabs is Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor, and prevent disease. We support 20 million patient visits annually and conduct over 100 million laboratory tests through leading edge technologies and our 6,500 talented and dedicated employees. We are a committed innovator in supporting Canadians to live healthier lives, operating Canada’s first commercial genetics lab, and the country’s largest online patient portal, with more than 5 million Canadians receiving their results online. LifeLabs has been named one of Canada’s Best Employers (2021 and 2022) and Best Employers for Diversity (2022) by Forbes, and recognized for having an award-winning Mental Health Program from Benefits Canada. LifeLabs is 100% Canadian owned by OMERS Infrastructure, the infrastructure investment manager of one of Canada’s largest defined benefit pension plans. Learn more at 


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LifeLabs Media Team   

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    For rush results (NAAT within 12 hours and PCR within 24 hours)

    1. Order your FlyClear test and receive your FlyClear test requisition
    2. Book an appointment at a LifeLabs location below.
      • Bring your printed FlyClear requisition and Passport
      • Select your ordered Province’s Rush Test to start booking:
      British Columbia

      6084 Russ Baker Way
      Richmond near Airport

      COVID-19 PCR (24h) / Rush 12h NAAT


      6084 Russ Baker Way
      Richmond near Airport

      COVID-19 PCR (24h)
      Rush 12h NAAT
      Rapid Antigen (2h)

    Pre-Departure testing now available from the comfort of your home with MyVisit (Currently Greater Toronto Area only)

    1. Order your FlyClear test and receive your FlyClear test requisition.
    2. Book your Home Visit appointment with the MyVisit portal or, if your flight is within the next five days, contact a MyVisit coordinator 1-416-993-9579 (Monday – Friday, 9am-5pm EST)

    MyVisit Pre-departure testing offers:

    • COVID-19 PCR/NAAT swab testing
    • COVID-19 Antibody Blood (serology) testing

    The MyVisit fee is $80 per person.

    Pre-Departure testing

    Book your appointment online here. If your flight is within the next five days and you have received your FlyClear requisition, please contact a MyVisit coordinator 1-416-993-9579 (Monday – Friday, 9am-5pm EST).