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Requisitions & Collection Instructions

We have launched a centralized service to accept fax and email electronic requisitions for patients and we have seen an overwhelming increase in utilization of this service. If you would like to send a digital requisition directly to LifeLabs yourself, please follow the steps in the link below.

Requisitions

To ensure the timely and accurate processing of all lab samples, it’s important that samples are accompanied by the correct requisition, completed in its entirety. In order to meet the unique needs of each provincial healthcare system, please use the form for the province in which you are located. For use only by authorized healthcare providers

Genetics

Please visit the  LifeLabs Genetics website   for more details

Emailing & faxing requisitions

Every day, we process thousands of requisitions manually so customers can visit any LifeLabs collection centre. 

To email a patient’s requisition, please follow the steps below:

  1. Create one email per patient
    2. Email a PDF copy of the requisition to the dedicated email address

BC: PatientREQSBC@lifelabs.com

ON: PatientREQSON@lifelabs.com 

  1. Use the patient’s legal first name and last name as the subject line

To fax a patient’s requisition, please use the following fax numbers:

ON Fax Number: 905-795-9891

BC Fax Number: 1-888-674-0370

*Disclaimer: LifeLabs is accepting requisitions via email to support our patients who present to a Patient Service Centre with an electronic requisition. There is a risk of inappropriate disclosure when emailing a requisition from a public email domain. The patient is responsible for the security of the electronic copy of the requisition when it is on their mobile device or when it is emailed from the patient’s public email domain to LifeLabs. LifeLabs will maintain the security of the requisition when it is received by LifeLabs.

To help us process requisitions efficiently:

  • Fax or email a single requisition at a time;
  • Record only the patient’s first and last name in the subject line;
  • We aim to process requisitions within 24 hours of submission. To allow enough time for processing, please ask your patients to wait until the next day to visit one of our collection centres. If that is not possible, we recommend that they bring a physical copy of their requisition to the LifeLabs collection centre instead.
  • If you send the requisition to your patient, you do not need to fax or email it to us, as we will be processing the patient’s copy.
  • A note about ordering requisitions & booking appointments: emailed or faxed requisitions take about 24 hours for our systems to process. If a requisition is emailed by a health care provider or patient, please remind the patient to allow for 24 hours processing time when booking an appointment. If a patient is able to print their requisition, we encourage booking an appointment the same day as their medical appointment.

Specimen Collection & Handling

We want to provide the highest quality lab results as quickly as possible. That’s why we need to ensure that all samples are collected and handled in a way that protects the testing integrity. To meet the unique needs of each provincial healthcare system and our lab facilities across the county, please refer to the instructions for the province in which you are located. For use only by authorized healthcare providers
Chemistry
Cytology
Electrocardiogram (ECH)
Flow Cytometry Testing
General Handling and Collection Instructions
Human Papillomavirus (HPV)
Microbiology
Tissue Biopsy
Saskatoon

Healthcare providers residing within the Saskatoon Health Authority may find all testing instruction online via the Saskatoon Heath Authority website

Regina

Healthcare providers residing within the Regina Health Authority may find additional information via the Regina Health Authority website

 

Contact Us

If you have any questions about handling instructions, please contact your Customer Care Centre