Committed
to Care

Community Report 2022

 

Letter from our
President & CEO

LifeLabs’ people have earned the trust of Canadians. We strive to empower Canadians in their healthcare decisions by providing accessible, accurate, and innovative diagnostic services.

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Letter from our President & CEO

LifeLabs’ people have earned the trust of Canadians. We strive to empower Canadians in their healthcare decisions by providing accessible, accurate, and innovative diagnostic services.

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LifeLabs People: Making Great Things Happen

At the core of our success as an organization
is an extraordinary team whose tenacity,
compassion, and innovation drive us forward.

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LifeLabs People: Making
Great Things Happen

At the core of our success as an organization is an extraordinary team whose tenacity, compassion, and innovation drive us forward.

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Empowering and
Celebrating Each Other

As a multicultural, diverse team of hard-
working, caring people, LifeLabs’ employee
community is quintessentially Canadian.

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Empowering and
Celebrating Each Other

As a multicultural, diverse team of hard-working, caring people, LifeLabs’ employee community is quintessentially Canadian.

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Energizing and Supporting
Our Communities

Our team members are profoundly
committed to both their professional
endeavours and their local communities.

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Energizing and Supporting
Our Communities

Our team members are profoundly committed to both their professional endeavours and their local communities.

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Building and Sustaining
Innovative Partnerships

Our team’s talent for collaboration extends seamlessly to our external partners, where we have forged a range of exciting partnerships in the areas of education, technology, talent development, and risk assessment.

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Building and Sustaining
Innovative Partnerships

Our team’s talent for collaboration extends seamlessly to our external partnerships, where we have forged a range of exciting partnerships in the areas of education, technology, talent development, and risk assessment.

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Reaching Out and Caring for Our Customers

We are passionate in our belief that all Canadians
deserve access to high-quality diagnostic testing.

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Reaching Out and Caring
for Our Customers

We are passionate in our belief that all Canadians deserve access to high-quality diagnostic testing.

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LifeLabs by the Numbers

customer EXPERIENCE

700K+

Customers served through homecare and mobile lab visits

covid-test8mil

Total Registered Users on MyCareCompass

travel4.8mil

Appointments Booked Online in 2022

travel370

Collection Sites Across Canada

travel59k+

average customer visits per day at PSCs across Canada

Employee Experience

7,200+

Employees working at LifeLabs

29.7%

of employees have worked at LifeLabs for 10+ years

LABORATORIES AND TESTING

travel13

LifeLabs Labs

travel125mil

Lab Tests Performed in 2022

travel24/7

Critical Results Notification

Awards and Recognition

LifeLabs’ awards and accomplishments stand as a testament to our dedicated leaders and caring, customer-focused team. In 2022, we received global recognition for leadership excellence, innovation, environmental sustainability, diversity, and employee well-being.

Brand and customer

In a 2022 survey, Canadians chose LifeLabs as
the Most Trusted Brand in Health Diagnostics

CULTURE AND EMPLOYEE EXPERIENCE

LifeLabs recognized on Forbes’ Canada’s Best Employers list

LifeLabs named one of Canada’s Best Employers for Diversity 2022 by Forbes

LifeLabs earned the 2022 Workplace Benefits Award from Benefits Canada

SUSTAINABILITY

LifeLabs receives Environmental Excellence Award for the 5th straight year

LEADERSHIP EXCELLENCE

LifeLabs’ President and CEO Charles Brown ranked #2 of the Top 25 Biotech CEOs by Healthcare Technology Report

LifeLabs’ President and CEO Charles Brown received the Top Industry Leader Award from Life Sciences Voice

LifeLabs’ President and CEO Charles Brown ranked 10th on the Top 100 Innovation CEOs of 2022 by World Biz Magazine

LifeLabs’ Chief Operating Officer Jennifer Cudlipp named one of the 500 most influential leaders in British Columbia


LifeLabs Chief Operating Officer Jennifer Cudlipp honoured with the CPABC Distinguished Service Award