ATTENTION TRAVELLERS: If you are looking to register for travel-related COVID testing or access your FlyClear results, here.
How it works?
Frequently Asked Questions
MyVisit™ is a convenient way to collect medical samples or get cardiac monitoring set up, in the comfort of your home or any location of your choice, at a date and time that fits your busy schedule.
Booking an appointment for yourself or a loved one is easy with our online portal; all you need to get started is a test requisition.
With MyVisit™, a specially-trained technician will travel to you to collect medical samples, which will then be safely transported to a trusted LifeLabs® laboratory for testing. The results will be sent directly to your doctor and will be available to you through MyCareCompass.
Most tests are covered by OHIP and the only cost to you is $80 per person for the MyVisit™ service fee. Any non-OHIP tests will incur an additional charge and LifeLabs will contact you directly to detail such costs.
Cardiac monitoring requires two service visits: first for device connection, then a follow-up for removal. You may opt to drop off the cardiac monitor at a local LifeLabs® location to avoid the second service fee for device removal.
All service and non-OHIP test fees can be paid through our online portal prior to the appointment. We accept Visa/MasterCard and will confirm payment via email or SMS to the email address/phone number associated to your account.
There is no charge for cancellations made at least 24 hours before the appointment time.
The full MyVisit™ service fee will be billed for cancellations made less than 24 hours before the appointment, or if the patient is not present for the appointment. All paid non-OHIP test fees will be fully refunded.
Please allow 4-6 weeks for refunds to be processed and issued to your original method of payment.
MyVisit™ currently offers sample collections for most blood, urine and fecal laboratory tests, ECG and Holter monitoring, and FlyClear™ COVID-19 pre-departure travel testing.
We will contact you if any requested tests are not offered through MyVisit. You can also email MyVisit@lifelabs.com to confirm test availability before scheduling an appointment.
For appointment updates, please consent to receiving communications via email or SMS.
MyVisit™ offers PCR/NAAT and Serology (Antibody) COVID-19 pre-departure travel testing.
If your flight is within the next 5 days, please contact us at 1-416-993-9579 (Monday-Friday, 9am-5pm EST) for help to schedule your visit.
This service is currently only available in the Greater Toronto Area.
Appointments generally take between 15-30 minutes and will depend on the type and number of tests.
Cardiac monitoring requires two service visits: first for device connection, then a follow-up for removal. You may opt to drop off the monitor at a local LifeLabs® location to avoid the second service fee for device removal.
Test results are typically available within 24-48 hours and will be sent directly to your physician and available to you through MyCareCompass.
If you have never accessed your results on MyCareCompass (formerly MyResults™), please call Customer Care on the next business day after your appointment at 1-877-849-3637 to obtain a “lab visit number” and complete your registration. You will need to provide your appointment date and provincial health card information.
All LifeLabs® technicians wear required personal protective equipment (PPE) and adhere to Health Canada recommended protocols. They are also trained on best practices to ensure their safety, as well as the safety of you and your loved ones. After every MyVisit™ appointment, technicians will disinfect testing bags and wear new PPE prior to visiting your home.