All our technicians wear required personal protective equipment and are adhering to health protocols recommended by Health Canada. They are also trained on best practices to ensure their safety, and the safety of you and your loved ones. After every patient’s visit, all technicians will disinfect testing bags, the inside of their vehicles, and change personal protective equipment prior to visiting your home.

We are currently offering blood collection, ECG and Holter services and some specimen collection as part of the MyVisit™ service. There are some exceptions to the kinds of collections the technicians can do. If after you requested your appointment and uploaded your requisition and it falls into one of these exceptions, a program coordinator will email or call you to provide you with more information and you will not be charged for the MyVisit™ fee. If you prefer to contact someone to confirm if your request can be done prior to requesting the appointment, please email MyVisit@lifelabs.com for more information.

We currently offer this service in select areas across Ontario. To find out whether your area is currently being served, please enter your postal code in the search box above.

You can choose the date and time of your appointment for a $80 per person fee.

If you require a home service for medical reasons and your healthcare provider has faxed in your requisition (along with a note requesting your visit) you can receive a subsidized home visit for a fee. To learn more click here.

Once you have submitted your requisition, our program coordinator will provide instructions to help you prepare for your visit and will advise you on the documents you need to have on hand.

The length of your visit will depend on the type and number of tests that you have. Appointments generally take between 15 – 30 minutes.

We accept debit as well as Visa and MasterCard as payment at the time of service. We will provide a payment receipt to you. At this time, we cannot provide a bill or an invoice.

Depending on your insurance policy, your insurance company may cover the cost of this service. Please contact your insurance company to find out if you are covered.

Depending on the test, your results will be processed within 24-48 hours. Your results will then be sent to your health care provider who will review them with you. You may also be able to view your results online using Lifelabs’ free results portal, by creating an MyResults account.

A technician will contact you within 7-10 days of receiving your requisition to let you know what time your appointment will be happening the next day.

If it has been more than 10 days, you can call our coordinators at 416-603-2446. We are currently experiencing higher than normal call volumes and responses to voicemails may be delayed.

Our subsidized program is experiencing higher than normal request volumes; this has increased the appointment waiting time.

A technician will contact you within 7-10 days of receiving your requisition to let you know what time your appointment will be happening the next day.