our tomorrow

Community Report 2021

Letter from our
President & CEO

Welcome to LifeLabs new normal: agile, innovative and even more caring. As I write this message, we are at last emerging from the grip of COVID-19 and settling in to the ‘new normal’ … or what we now call the ‘better normal’.

Like all Canadians, we at LifeLabs are relieved to see the hardship and suffering of the pandemic gradually lifting. And we are grateful for the positive changes that were triggered by the enormous challenges of the past two years.

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In 2021, Canadian communities remained in the grip of the pandemic and that’s where we targeted our support. Our goal was to help Canadians live, work and travel safely.

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Empowering our customers

At LifeLabs, the customer is at the centre of everything we do. We’re dedicated to providing diagnostic information that empowers Canadians to make informed health choices and live their best lives.

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Recognizing & Caring for our employees

As an organization, we’re passionate about showing appreciation for our people, supporting their well-being and recognizing their incredible work, because we know that people are our greatest asset.

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Celebrating our partnerships

Our ability to quickly build collaborative working relationships with other organizations is one of the cornerstones of our culture at LifeLabs.

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Advancing our diversity, equity, & inclusion efforts

In the past few years we’ve seen a monumental shift in the social justice movement, one that has sparked an ongoing, vital dialogue both across the globe and here within LifeLabs.

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Respecting our environment

At LifeLabs, respecting our environment is a natural extension of our commitment to caring and our sense of responsibility for the health and well-being of Canadians.

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In 2021, our people received extensive recognition for technical expertise, leadership, and environmental sustainability.

We’re always delighted and proud when this happens because we know how hard they work and how much they care. People are our greatest strength at LifeLabs. Our commitment to each other and to Canadians keeps us resilient during challenging times. Together, we live our values of teamwork, caring, customer-centric and agile each and every day.

Congratulations to the many award winners!

Culture and Employee Experience

LifeLabs ranked in the top 100 of Canada’s Best Employers by Forbes

LifeLabs recognized on Forbes Canada’s Best Employers for Diversity 2022 list

LifeLabs receives 2021 Workplace Benefits Award

LifeLabs recognized as one of Greater Toronto’s top employers


LifeLabs President and CEO Charles Brown named to Top Industry Leader 2021, Life Sciences Voice

LifeLabs President and CEO Charles Brown named to Top 25 Biotech CEOs of 2021, The Healthcare Technology Report

LifeLabs President and CEO Charles Brown named to Top 100 Innovation CEOs of 2022, World Biz Magazine

LifeLabs COO Jennifer Cudlipp named to Distinguished Service Award from Chartered Public Accountants of British Columbia (CPABC)

LifeLabs COO Jennifer Cudlipp named to BC500, Business in Vancouver magazine

LifeLabs CFO Kelly Martin wins Globe and Mail’s Best Executive Award

LifeLabs former General Counsel, Erica Zarkovich, now SVP, Government Markets, receives Award of Excellence at 2021 Canadian Law Awards


Environmental Excellence Award, Practice Greenhealth

Environmental Sustainability Award, Burnaby Business Excellence Award

International Association of Business Communicators (IABC) Presents LifeLabs with the 2021 Gold Quill Communications Award

LifeLabs team member wins 2020 Excellence in Clinical Teaching and Supervision Award from the Michener Institute of Education at University Health Network (UHN)

Cobourg Patient Services Centre (PSC) Receives Business Achievement Award