Although the past 12-18 months have been productive and exciting for LifeLabs, it has also been a time of great uncertainty in the world around us. Our strong connection to our roots has helped our teams stay positive, resilient, and committed to our customers. Those roots go back more than 60 years to 1958, when LifeLabs was founded with the mission of improving healthcare access and supporting a quickly growing population. Since then, we have been a dedicated partner in evolving and strengthening Canada’s socially conscious healthcare system.

Our story mirrors that of our nation: built on a belief in access, equity and innovation that empowers healthier lives. As Canada has grown through diversity, discovery, and collective care, LifeLabs evolved alongside it, connecting science and compassion to deliver trusted health insights to Canadians.

Today, our teams deliver accuracy, empathy, and commitment across 382 Patient Service Centres and 13 laboratories for millions of Canadians. Working as one team, our people sustain a vibrant, customer-centric culture, earning LifeLabs a spot on Forbes Canada’s list of Best Employers for Company Culture in 2025. This recognition shows how our culture isn’t shaped by initiatives alone; it flourishes in how we support one another and what we build together. LifeLabs’ culture is anchored in our values — care, agility, customer-centricity, and collaboration — and driven by the knowledge that every test represents a customer’s need for answers, reassurance, and a healthier future.

Every year, our diverse and talented teams strive to expand our positive impact on Canadians’ health, and 2024-25 was no exception. We brought healthcare closer to Canadians, enhancing accessibility and convenience through new initiatives like our at-home Human Papillomavirus testing kits and the introduction of Point of Care testing in long-term care homes. We once again raised the bar on our long-standing commitment to sustainability by expanding our electric vehicle fleet. We also introduced advanced diagnostics to customers and healthcare providers, including innovative blood tests that aid early detection and diagnosis of Alzheimer’s disease. Our exciting new partnership with CAN Health Network accelerates our innovation to the next level by helping us source Canadian suppliers for cutting-edge technologies.

These are just a few examples of the positive impact made by our teams over the past year — an impact that has been recognized for three consecutive years by BrandSpark, who named LifeLabs “Canada’s Most Trusted Health Diagnostic Service Provider” based on a survey of 35,000 Canadian consumers. This award, and many others received in the past year, celebrates the teamwork, expertise and dedication of our diverse team of phlebotomists, lab technicians, couriers, mobile staff, medical science experts, and operational support professionals who continue LifeLabs’ tradition of empowering healthier Canadians for over 60 years.

I’m proud to share their stories in this year’s Community Report.