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Toronto, ON – Customers are central to everything we do at LifeLabs; as an organization, we continually aspire to provide the best services and care to Canadians. This past year, we’ve achieved significant milestones in improving our services and witnessed extraordinary patient care from our teams. 

The 2021 Community Report tells these stories and celebrates the teams that have gone above and beyond for their customers. In the Empowering our Customers section, we share technological advancements to our MyVisit program, our expansion in fertility services and our capabilities in urinalysis.

We made enhancements that will improve the health care of many Canadians and in some cases, have a profound impact on the lives of a few. Here is one of those stories: 



On a summer day in 2021, our LifeLabs contract services team in British Columbia received a call from BC Transplant. A terminally ill patient had only a few days to live and wanted to donate her organs.  

To qualify as an organ donor, the patient needed to undergo several tests quickly. The team immediately sprang into action to coordinate the required paperwork and set up an urgent appointment at the City Centre Patent Services Centre (PSC).  Read the full story here.

Our 2021 Community Report celebrates our achievements, innovation, partnerships, and our employees, as we work toward empowering a forward-thinking, technologically driven, healthier tomorrow for our employees, patients, and the communities we serve. 


About LifeLabs 

LifeLabs is Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor, and prevent disease. We support 20 million patient visits annually and conduct over 100 million laboratory tests through leading edge technologies and our 6,500 talented and dedicated employees. We are a committed innovator in supporting Canadians to live healthier lives, operating Canada’s first commercial genetics lab, and the country’s largest online patient portal, with more than 5 million Canadians receiving their results online. LifeLabs has been named one of Canada’s Best Employers (2021 and 2022) and Best Employers for Diversity (2022) by Forbes, and recognized for having an award-winning Mental Health Program from Benefits Canada. LifeLabs is 100% Canadian owned by OMERS Infrastructure, the infrastructure investment manager of one of Canada’s largest defined benefit pension plans. Learn more at 


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LifeLabs Media Team   

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    For rush results (NAAT within 12 hours and PCR within 24 hours)

    1. Order your FlyClear test and receive your FlyClear test requisition
    2. Book an appointment at a LifeLabs location below.
      • Bring your printed FlyClear requisition and Passport
      • Select your ordered Province’s Rush Test to start booking:
      British Columbia

      6084 Russ Baker Way
      Richmond near Airport

      COVID-19 PCR (24h) / Rush 12h NAAT


      6084 Russ Baker Way
      Richmond near Airport

      COVID-19 PCR (24h)
      Rush 12h NAAT
      Rapid Antigen (2h)

    Pre-Departure testing now available from the comfort of your home with MyVisit (Currently Greater Toronto Area only)

    1. Order your FlyClear test and receive your FlyClear test requisition.
    2. Book your Home Visit appointment with the MyVisit portal or, if your flight is within the next five days, contact a MyVisit coordinator 1-416-993-9579 (Monday – Friday, 9am-5pm EST)

    MyVisit Pre-departure testing offers:

    • COVID-19 PCR/NAAT swab testing
    • COVID-19 Antibody Blood (serology) testing

    The MyVisit fee is $80 per person.

    Pre-Departure testing

    Book your appointment online here. If your flight is within the next five days and you have received your FlyClear requisition, please contact a MyVisit coordinator 1-416-993-9579 (Monday – Friday, 9am-5pm EST).