All of our patients have the right to
- To be treated with dignity and respect
- To be free from discrimination and harassment.
- To receive appropriate, accessible and equitable care.
We will make every effort to accommodate requests supporting religious or cultural beliefs including the gender of staff members working with you or preserving your modesty and privacy.
For transgender individuals, we will ensure that we address you in accordance with the gender to which you identify. As some of our tests are at the cellular or molecular level, it maybe necessary to ask for your sex at birth to ensure accurate test results.
Every effort has been taken to ensure our facilities are accessible by individuals with different needs. This includes developing special programs such as :
As recommended by Public Health Agency of Canada, we're asking all customers who can to wear a non-medical mask or face covering as an added safety precaution while in our patient service centres.
Thank you for your cooperation!