Pre-departure Testing

Available in British Columbia and Ontario.
*NEW* At home testing with our ^TM service (Currently GTA only)

Get Started

Cruising for a SEAcation?

FlyClear^TM also offers convenient PCR & Rapid Antigen testing options for cruise ship pre-boarding.

Book Now

FlyClear™ by LifeLabs® is proud to offer pre-departure testing services for anyone needing to travel. As COVID-19 continues, many airlines or countries ask for proof of COVID-19 clearance within a specific timeframe or window. With FlyClear™ by LifeLabs®, you will receive your results within 48 hours*, allowing you to travel with peace of mind.

Trusted and Accredited Travel Partner

Fly with confidence, knowing you have highly accurate and reliable test results from LifeLabs, a leader in quality control and assurance, with licensing and accreditation from bodies such as the Ministry of Health and Long Term Care, the Institute of Quality Management in Healthcare, and the College of American Pathologists. Our full list of accreditation standards and copies of licenses can be found here.

For information regarding FlyClear testing accreditations please see the laboratory accreditations section of our FAQs

Available FlyClear™ Testing Services:

COVID-19 PCR / NAAT swab testing
for active infection

The molecular COVID-19 swab test uses polymerase chain reaction (PCR)/nucleic acid amplification test (NAAT) technology to detect genetic information from the virus. If present, it indicates an active infection.

$150+tax

Order now

COVID-19 SEROLOGY (ANTIBODY) TEST
FOR PRIOR INFECTION

Serology (antibody) testing can check for different types of antibodies developed after exposure to the SARS-CoV-2 virus that causes COVID-19 infection.

$75+tax

Order now

RUSH 12h NAAT
FOR ACTIVE INFECTION

The molecular COVID-19 swab test uses nucleic acid amplification test (NAAT) technology to detect genetic information from the virus. If present, it indicates an active infection. Our premium Rush 12h NAAT service delivers results within 12 hours.

$200+tax

Order now

RAPID ANTIGEN SCREENING
FOR ACTIVE INFECTION

Rapid Antigen identifies the asymptomatic or pre-symptomatic carriers of the COVID-19 virus at a point in their infection where their viral load is high and therefore, they are most likely to be shedding the virus and potentially infecting others.

$60+tax

Order now

Note: Samples for PCR/NAAT & rapid antigen tests are collected via buccal bilateral anterior nasal swab (not nasopharyngeal). It is the responsibility of the traveller to confirm entry requirements of their destination before ordering these tests.

How it works

FlyClear™ offers COVID-19 PCR swab and antibody testing for travel in 4 simple steps!

Login or register with MyCareCompass

Order now

Select and Order testing

Select testing* and complete the registration process

Get tested

Book an appointment at a LifeLabs location close to you and get tested!

Receive your results

You will be notified by email when the results are available. You can access requisitions and results via the portal below.

Portal Login

*COVID-19 travel clearance requirements vary by destination. It is the responsibility of the traveler to confirm their travel requirements before ordering a test.

Login or register with MyCareCompass

Order now

Select and Order testing

Select testing* and complete the registration process

Get tested

Book an appointment at a LifeLabs location close to you and get tested!

Receive your results

You will be notified by email when the results are available. You can access requisitions and results via the portal below. Portal Login

FlyClear™ Pre-Departure Testing Locations

Please note: You must order and pay for your testing PRIOR to booking your appointment.

COVID-19 PCR/NAAT Swab Testing Locations
COVID-19 Antibody Blood Testing Locations

Please note: COVID-19 PCT/NAAT swab testing at FlyClear™ locations are:

For customers who have completed their FlyClear™ orders online (i.e. steps 1 and 2)
By appointment, and ONLY available at the FlyClear by Lifelabs locations listed below

*FlyClear™ COVID testing appointment can only be booked at LifeLabs locations listed below. You can NOT visit a medical clinic for FlyClear™ COVID testing.

Note:

Rush 12h NAAT service is only available at 30 International Blvd., Etobicoke, ON and 6084 Russ Baker Way, Richmond, BC.
Rapid Antigen service is only available at 30 International Blvd., Etobicoke, ON. and 6084 Russ Baker Way, Richmond, BC.
MyVisit^TM home testing service is only available within the Greater Toronto Area (ON). Book your home visit appointment.

FlyClear PCR / NAAT testing can only be booked at these locations

Showing all 89 locations

30 intl – FlyClear by LifeLabs (*Pre-departure testing only*)

30 International Blvd, Etobicoke, ON M9W 5P3, Canada
Abbotsford – Shoppers Drug Mart #260

103-2051 McCallum Rd, Abbotsford, BC V2S 3N5, Canada
Contact Information
- phone: (604) 853-1624
Ajax – Shoppers Drug Mart #1413

95 Williamson Dr W, Ajax, ON L1T 4Y4, Canada
Contact Information
- phone: (905) 428-3572
Aurora – Shoppers Drug Mart #970

14729 Yonge St, Aurora, ON L4G 1N1, Canada
Contact Information
- phone: 905-727-4275
Barrie – Shoppers Drug Mart #1028

420 Essa Rd, Barrie, ON L4N 9J7, Canada
Contact Information
- phone: 705-792-4342
Barrie – Shoppers Drug Mart #1231

831 Big Bay Point Rd, Barrie, ON L4M 4S6, Canada
Contact Information
- phone: 705-726-5343
Beamsville – Shoppers Drug Mart #1256

5005 Serena Dr, Beamsville, ON L0R 1B0, Canada
Contact Information
- phone: 905-563-7974
Brampton – Shoppers Drug Mart #1092

8965 Chinguacousy Rd, Brampton, ON L6Y 0J2, Canada
Contact Information
- phone: (905) 454-1620
Brampton – Shoppers Drug Mart #1353

366 Main St N, Brampton, ON L6V 1P8, Canada
Contact Information
- phone: 905-456-0167
Brampton – Shoppers Drug Mart #1447

10665 Bramalea Rd, Brampton, ON L6R 3P4, Canada
Contact Information
- phone: 905-793-2011
Brampton – Shoppers Drug Mart #701

34 Avondale Blvd, Brampton, ON L6T 1H3, Canada
Contact Information
- phone: (905) 793-4444
Burlington – Shoppers Drug Mart #1493

3035 Appleby Line, Burlington, ON L7M 0V7, Canada
Contact Information
- phone: 905-335-1668
Burnaby – Shoppers Drug Mart #253

7155 Kingsway Unit 250, Burnaby, BC V5E 2V1, Canada
Contact Information
- phone: (604) 526-2848
Downtown Toronto – Shoppers Drug Mart #1149

951 Bay St G41, Toronto, ON M5S 2A1, Canada
Contact Information
- phone: (416) 925-0881
Etobicoke – Shoppers Drug Mart #959

2850 Lake Shore Blvd W, Etobicoke, ON M8V 1H9, Canada
Contact Information
- phone: (416) 255-2397
Guelph – Shoppers Drug Mart #1089

615 Scottsdale Dr, Guelph, ON N1G 3P4, Canada
Contact Information
- phone: 519-823-8000
Hamilton – Shoppers Drug Mart #1460

1341 Main St W, Hamilton, ON L8S 1C6, Canada
Contact Information
- phone: 905-525-9003
Hannon – Shoppers Drug Mart #1233

2110 Rymal Rd E, Hannon, ON L0R 1P0, Canada
Contact Information
- phone: (905) 692-1214
Kingston – Shoppers Drug Mart #604

1201 Division St, Kingston, ON K7K 6X4, Canada
Contact Information
- phone: 613-546-3544
Kitchener – Shoppers Drug Mart #1438

235 Ira Needles Blvd, Kitchener, ON N2N 3K6, Canada
Contact Information
- phone: (519) 744-4001
Langley – Shoppers Drug Mart #2205

20159 88 Ave Bldg F, Unit 102, Langley, BC V1M 0A4, Canada
Contact Information
- phone: 1-604-881-9921
Langley – Shoppers Drug Mart #258

22196 50 Ave, Langley, BC V2Y 0G7, Canada
Contact Information
- phone: 1-604-532-0515
London – Shoppers Drug Mart #1072

395 Southdale Rd E A, London, ON N6E 1A2, Canada
Contact Information
- phone: 519-685-1160
London – Shoppers Drug Mart #1077

1155 Commissioners Rd E, London, ON N5Z 4L9, Canada
Contact Information
- phone: 519-649-0833
Markham – Shoppers Drug Mart #1220

9620 McCowan Rd, Markham, ON L3P 8M1, Canada
Contact Information
- phone: 905-927-2618
Markham – Shoppers Drug Mart #1308

1730 Bur Oak Ave Building G, Markham, ON L6E 0H8, Canada
Contact Information
- phone: (905) 294-2116
Markham – Shoppers Drug Mart #1385

2920 Major Mackenzie Dr E, Markham, ON L6C 0G6, Canada
Contact Information
- phone: (905) 927-7161
Markham – Shoppers Drug Mart #847

7060 Warden Ave Building C2, Markham, ON L3R 5V1, Canada
Contact Information
- phone: 905-474-1414
Milton – Shoppers Drug Mart #708

265 Main St E #104, Milton, ON L9T 1P1, Canada
Contact Information
- phone: 905-878-4492
Mississauga – Shoppers Drug Mart #1100

5033 Hurontario St, Mississauga, ON L4Z 3X7, Canada
Contact Information
- phone: 905-890-1313
Mississauga – Shoppers Drug Mart #1147

101-5602 Tenth Line W, Mississauga, ON L5M 7L9, Canada
Contact Information
- phone: 905-858-4618
Mississauga – Shoppers Drug Mart #774

700 Burnhamthorpe Rd E, Mississauga, ON L4Y 2X3, Canada
Contact Information
- phone: (905) 279-1812
Mississauga – Shoppers Drug Mart #779

6975 Meadowvale Town Centre Cir, Mississauga, ON L5N 2W7, Canada
Contact Information
- phone: (905) 826-7112
Mississauga – Shoppers Drug Mart #791

5425 Creditview Rd, Mississauga, ON L5V 2P3, Canada
Contact Information
- phone: 905-858-8711
Mississauga – Shoppers Drug Mart #901

7235 Bellshire Gate, Mississauga, ON L5N 8A2, Canada
Contact Information
- phone: 905-670-3327
Mississauga – Shoppers Drug Mart #908

3980 Grand Park Dr, Mississauga, ON L5B 4M6, Canada
Contact Information
- phone: (905) 566-9600
Newmarket – Shoppers Drug Mart #1452

18293 Yonge St, East Gwillimbury, ON L9N 0A2, Canada
Contact Information
- phone: (905) 830-3663
Niagara Falls – Shoppers Drug Mart #1411

5175 Victoria Ave #1, Niagara Falls, ON L2E 4E4, Canada
Contact Information
- phone: 905-356-5096
Niagara Falls – Shoppers Drug Mart #799

6565 Lundy's Ln, Niagara Falls, ON L2G 1V1, Canada
Contact Information
- phone: 905-354-3845
North Vancouver – Shoppers Drug Mart #2100

3260 Edgemont Blvd, North Vancouver, BC V7R 2P2, Canada
Contact Information
- phone: 778-338-6363
North York – Shoppers Drug Mart #848

5576 Yonge St, North York, ON M2N 5S2, Canada
Contact Information
- phone: 416-225-2321
North York – Shoppers Drug Mart #854

2550 Finch Ave W, North York, ON M9M 2G3, Canada
Contact Information
- phone: (416) 749-5271
Oakville – Shoppers Drug Mart #1203

2525 Prince Michael Dr, Oakville, ON L6H 0E9, Canada
Contact Information
- phone: (905) 257-3938
Oakville – Shoppers Drug Mart #1271

2501 Third Line Building B, Oakville, ON L6M 0L7, Canada
Contact Information
- phone: (905) 465-3000
Oakville – Shoppers Drug Mart #748

1011 Upper Middle Rd E d5, Oakville, ON L6H 4L3, Canada
Contact Information
- phone: 905-842-3934
Oshawa – Shoppers Drug Mart #1249

784 Taunton Rd E, Oshawa, ON L1K 7K0, Canada
Contact Information
- phone: (905) 435-0305
Oshawa – Shoppers Drug Mart #615

20 Warren Ave, Oshawa, ON L1J 0A1, Canada
Contact Information
- phone: 905-576-6070
Ottawa – Shoppers Drug Mart #1428

455 Bank St, Ottawa, ON K2P 1Z1, Canada
Contact Information
- phone: 613-238-9041
Ottawa – Shoppers Drug Mart #628

1309 Carling Ave, Ottawa, ON K1Z 7L3, Canada
Contact Information
- phone: 613-722-4277
Ottawa – Shoppers Drug Mart #620

1180 Walkley Rd, Ottawa, ON K1V 2M5, Canada
Contact Information
- phone: 613-737-3344
Ottawa – Shoppers Drug Mart #641

541 Montreal Rd, Ottawa, ON K1K 0V1, Canada
Contact Information
- phone: 613-740-0616
Pickering – Shoppers Drug Mart #1222

1105 Kingston Rd, Pickering, ON L1V 1B5, Canada
Contact Information
- phone: (905) 420-4247
Port Moody – Shoppers Drug Mart #2244

3215 St Johns St, Port Moody, BC V3H 2C9, Canada
Contact Information
- phone: 1-604-461-4030
Richmond – Shoppers Drug Mart #2230

155-5555 Gilbert Rd, Richmond, BC V7C 0B9, Canada
Contact Information
- phone: (604) 295-4080
Richmond Hill – Shoppers Drug Mart #1148

118 Tower Hill Rd Building C1, Richmond Hill, ON L4E 0K6, Canada
Contact Information
- phone: 905-737-4799
Richmond Hill – Shoppers Drug Mart #928

13070 Yonge St, Richmond Hill, ON L4E 2T2, Canada
Contact Information
- phone: (905) 773-1983
Russ Baker Way – FlyClear by LifeLabs

6084 Russ Baker Way, Richmond, BC V7B 1B4, Canada
Scarborough – Shoppers Drug Mart #800

629 Markham Rd, Scarborough, ON M1H 2A4, Canada
Contact Information
- phone: (416) 439-2121
Scarborough – Shoppers Drug Mart #827

70 Eglinton Square, Scarborough, ON M1L 2K1, Canada
Contact Information
- phone: (416) 757-1131
Scarborough – Shoppers Drug Mart #1381

1780 Markham Rd a, Scarborough, ON M1B 2W2, Canada
Contact Information
- phone: 416-412-1780
St. Catharines – Shoppers Drug Mart #286

286 Bunting Rd, St. Catharines, ON L2M 7M2, Canada
Contact Information
- phone: (905) 688-6733
St. Catharines – Shoppers Drug Mart #1186

275 Fourth Ave BUILDING E, St. Catharines, ON L2R 6P9, Canada
Contact Information
- phone: 905-641-2244
Stoney Creek – Shoppers Drug Mart #1184

140 Hamilton Regional Rd 8 Unit 1 & 2, Stoney Creek, ON L8G 1C2, Canada
Contact Information
- phone: 905-664-5778
Surrey – Shoppers Drug Mart #2238

12080 Nordel Way, Surrey, BC V3W, Canada
Contact Information
- phone: 1-604-543-8155
Surrey – Shoppers Drug Mart #2222

7322 King George Blvd #100, Surrey, BC V3W 5A5, Canada
Contact Information
- phone: 604-590-2271
Toronto – Shoppers Drug Mart #1130

2-946 Lawrence Ave E, North York, ON M3C 1R1, Canada
Contact Information
- phone: 416-444-4445
Toronto – Shoppers Drug Mart #1320

388 King St W, Toronto, ON M5V 1K2, Canada
Contact Information
- phone: 416-597-6550
Toronto – Shoppers Drug Mart #1321

390 Queens Quay W Unit 110, Toronto, ON M5V 3A6, Canada
Contact Information
- phone: 416-260-2766
Toronto – Shoppers Drug Mart #500

1630 Danforth Ave, Toronto, ON M4C 1H6, Canada
Contact Information
- phone: (416) 461-2453
Toronto – Shoppers Drug Mart #806

360A Bloor St W, Toronto, ON M5S 1X1, Canada
Contact Information
- phone: 416-961-2121
Toronto – Shoppers Drug Mart #820

1084 Wilson Ave, North York, ON M3K 1G6, Canada
Contact Information
- phone: (416) 633-9884
Toronto – Shoppers Drug Mart #821

770 Lawrence Ave W, North York, ON M6A 3C8, Canada
Contact Information
- phone: 416-787-0238
Toronto – Shoppers Drug Mart #822

700 Bay St, Toronto, ON M5G 1Z6, Canada
Contact Information
- phone: (416) 979-2424
Toronto – Shoppers Drug Mart #926

1027 Yonge St, Toronto, ON M4W 2K9, Canada
Contact Information
- phone: 416-961-0155
Toronto – Shoppers Drug Mart #954

900 Albion Rd BUILDING A, UNIT 1, Etobicoke, ON M9V 1A5, Canada
Contact Information
- phone: 416-741-2430
Toronto – Shoppers Drug Mart #982

1601 Bayview Ave, East York, ON M4G 3B5, Canada
Contact Information
- phone: 416-489-1873
Toronto – Shoppers Drug Mart #1377

958 Bloor St W, Toronto, ON M6H 1L6, Canada
Contact Information
- phone: 416-538-0105
Toronto – Shoppers Drug Mart #1393

500 King St W, Toronto, ON M5V 1L8, Canada
Contact Information
- phone: 416-214-4724
Vancouver – Shoppers Drug Mart #202

2888 Granville St, Vancouver, BC V6H 1P1, Canada
Contact Information
- phone: (604) 738-3107
Vancouver – Shoppers Drug Mart #2130

8525 River District Crossing, Vancouver, BC V5S, Canada
Contact Information
- phone: (604) 258-9667
Vancouver – Shoppers Drug Mart #2276

4590 Fraser St, Vancouver, BC V5V 4G7, Canada
Contact Information
- phone: 1-604-873-2681
Vancouver – Shoppers Drug Mart #2292

1295 Seymour St, Vancouver, BC V6B 6R4, Canada
Contact Information
- phone: 604-801-5708
Vancouver – Shoppers Drug Mart #272

1125 Davie St, Vancouver, BC V6E 1N2, Canada
Contact Information
- phone: 1-604-669-2424
Waterloo – Shoppers Drug Mart #728

550 King St N Major 4A, Waterloo, ON N2L 5W6, Canada
Contact Information
- phone: (519) 886-6130
Waterloo – Shoppers Drug Mart #1193

50 Weber St N, Waterloo, ON N2J 3G7, Canada
Contact Information
- phone: 519-880-8083
Waterloo – Shoppers Drug Mart #730

658 Erb St W, Waterloo, ON N2T 2Z7, Canada
Contact Information
- phone: 519-886-3530
West Vancouver (Park Royal Mall) – Shoppers Drug Mart #243

802 Main St, West Vancouver, BC V7T 2Y5, Canada
Contact Information
- phone: 604-926-1114
Whitby – Shoppers Drug Mart #675

910 Dundas St W, Whitby, ON L1P 1P7, Canada
Contact Information
- phone: (905) 430-7550
Willowdale – Shoppers Drug Mart #986

4841 Yonge St, North York, ON M2N 5X2, Canada

Please note: COVID-19 Antibody blood testing at LifeLabs locations are:

For customers who have completed their orders online (i.e. steps 1 and 2)
By appointment ONLY

Book at 30 International, Etobicoke ON

Home Visit Appointment with MyVisit^TM (GTA only)

Book an appointment for a home visit through MyVisit (GTA only)

1) What is FlyClear™ by LifeLabs?

FlyClear^TM by LifeLabs offers COVID-19 PCR/NAAT, rapid antigen, and antibody (serology) pre-departure testing for international travellers.

As COVID-19 continues, many airlines or countries require proof of a negative COVID-19 test within a specific timeframe before travel.

With FlyClear^TM you can easily order a COVID-19 test online, get tested at a location close to you, and receive your validated test results within 24*-48 hours (*location dependent).

You can learn more about the types of tests offered through FlyClear^TM in the COVID-19 PCR/NAAT Swab, 12h NAAT/ Rapid Antigen Screening and Antibody (Serology) Testing sections of these FAQs

2) Who is FlyClear™ for?

FlyClear™ is for anyone traveling into a country where there is a mandatory testing requirement that includes proof of either a negative COVID-19 PCR swab test, Antibody test, or both.

3) How can I learn more about the entry testing requirements of my travel destination?

You can find travel testing requirements on government websites, by checking with your airline/traveler agent, and by visiting International Air Transport Association (IATA): https://www.iatatravelcentre.com/world.php

LifeLabs^® makes no representations, warranties, or other assurances about the accuracy, sufficiency, relevance, or correctness of information hosted on third party websites.

4) How do I get a COVID-19 test through FlyClear™?

Determine which COVID-19 tests you need

Depending on your travel destination, you may be required to get one or both types of COVID-19 tests – an active infection test done by molecular PCR/NAAT and/or a COVID-19 Antibody blood test. Requirements vary from country to country, so you are strongly encouraged to check requirements for flight clearance before you order your tests through FlyClear.
Confirm your test timing

To get started, on this webpage, enter in your flight details to determine when to schedule your test appointment(s). This is necessary to ensure you get your test results in time before your flight departure.
Order your COVID-19 testing online

If you are eligible to get testing done within the available timeframe, you will be directed to complete a screening questionnaire to ensure that you meet FlyClear’s safety criteria. Next, you will be required to input all your information, accept the FlyClear™ Terms & Conditions and then complete your payment online. If you are travelling with multiple individuals and need FlyClear™ testing for multiple travelers, you will need to complete this order process for each traveler.

Please note: you must input information EXACTLY as it is laid out on your passport. If the information is not entered correctly, the traveler accepts the risk of the destination travel authorities rejecting their documentation.
Get Tested

COVID-19 PCR/NAAT swab test: Book your test appointment for the COVID-19 PCR swab test at one of the participating FlyClear™ locations by calling them directly based on your location preference. You will be required to answer their intake questions over the phone when booking the appointment.

COVID-19 Antibody (serology) blood test: If your FlyClear™ order includes a COVID-19 Antibody test, book your appointment for the COVID-19 Antibody blood draw at a LifeLabs location by using the LifeLabs appointment booking tool. Please note: both participating FlyClear™ and LifeLabs locations REQUIRE appointments. Your email confirmation will provide detailed instructions on how to contact participating FlyClear™ Locations and LifeLabs to schedule your appointment(s). Visit the respective locations at your scheduled appointment time(s) with a printed copy of your Test Requisition(s).

Please note: You MUST bring the printed requisition(s) to your scheduled appointment(s). All requisitions for all tests for each respective traveler MUST be brought to appointment(s) by the traveler(s). The FlyClear™ locations will not be able to complete your testing if you do not bring the printed requisition. You MUST bring your passport identification to your scheduled appointment(s). Valid passport documentation for each respective traveler MUST be brought to your appointment(s). FlyClear™ and LifeLabs locations will not be able to complete your sample collection if you do not bring your passport.
Receive your test results

Depending on your travel destination and test(s) ordered, you will receive specific result documentation which you will access via links provided by email. Please see the Results section below to understand what results/letters/forms will be available to you based on the testing ordered and your travel destination.

5) Why do I need to create a passcode? Do I need to remember this passcode?

The passcode is used to access your test requisition(s) and test results(s). Please ensure to write this passcode down and keep it safe. Please see the Privacy section of these FAqs to learn more about the passcode.

6) Does LifeLabs offer FlyClear™ COVID-19 testing through MyVisit mobile services?

No. LifeLabs only offers FlyClear™ COVID-19 swab and Antibody testing to individuals through its participating FlyClear™ and LifeLabs locations. Participating FlyClear™ locations will provide the COVID-19 swab testing (various locations are listed on this webpage), and LifeLabs patient service centres will provide the COVID-19 Antibody blood testing.

7) When should I get tested relative to my flight?

Some destinations specify a window of time between getting tested for COVID-19 and your flight (for example “within 1 calendar day of departing” or “within 72 hours of arrival”).

Please check with your airline and travel destination to ensure you fully understand its pre-departure testing requirements.

8) What happens to my travels if I do not receive my results in time and/or I test positive for COVID-19?

The customer accepts the risk of any delays in any travel plan, reservation or deposit. Please ensure you understand the policies of your travel services (airline, hotel, etc.) for cancellation or rebooking.

COVID-19 PCR/NAAT Swab Testing

1) What type of COVID-19 test will be performed?

The COVID-19 swab test is a nucleic acid amplification test (NAAT), which tells you if you have COVID-19 at the time of the test. The test uses a sample collected from a buccal bilateral anterior nasal swab. The swab first goes between the lower gums and is rotated 3 times, this is then repeated on the other side of the mouth. It then goes 1-1.5cm into the nasal cavity, the staff swirls the swab for 15 seconds and then performs the same procedure on the second nasal cavity. The test will not tell you if you had COVID-19 in the past.

2) My intended destination requires the tested sample to be collected through a “nasopharyngeal” (NP) swab, does the PCR/NAAT test offering match that requirement?

No.

Samples are collected at FlyClear by LifeLabs locations through a buccal bilateral anterior nasal swab collection. This is a less invasive sampling method compared to Nasopharyngeal.

3) If I get a COVID-19 swab test through FlyClear™, do I need to quarantine until I receive my results?

Please follow Public Health guidelines for COVID-19 testing for asymptomatic patients.

4) If I get a COVID-19 swab test through FlyClear™, do I need to quarantine upon arrival to my destination?

Each airline and travelling destination have different rules. Please check with your airline as well as your travelling destination to ensure you fully understand their protocols upon arrival.

5) Does getting tested guarantee that I do not have COVID-19?

The test results do not provide any guarantee. It may be the case that you are still in the incubation period and the virus cannot be detected yet, or that you may become infected during the period between the test and your trip. The test does not provide any proof or guarantee of validity.

6) How long is my negative COVID-19 swab test valid for?

COVID-19 tests do not have a validity period and tests are a snapshot in time. Countries have different guidelines on the length of time after a test during which you may travel to that country based on a health certificate. Always check these guidelines carefully yourself and plan your appointment accordingly so that your certificate is still valid when you travel to a country.

COVID-19 Antibody Testing

1) What is COVID-19 Antibody (Serology) test?

Antibodies are proteins generated by the immune response to infections. They have many anti-viral functions, such as preventing viral entry into host cells. The antibodies can be produced even if a person has few or no symptoms during the infection. COVID-19 Antibody blood test detects antibodies reactive to SARS-CoV-2 viral proteins. This test can be used to assess recent or previous infection with SARS-CoV-2.

2) What type of COVID-19 Antibody test will be performed?

LifeLabs COVID-19 serology uses the Roche Elecsys Anti-SARS-CoV-2 Total Antibody – a qualitative immunoassay which detects antibodies (IgG, IgM, and IgA) to the nucleocapsid (N) antigen of the SARS-CoV-2 virus.

3) Difference between COVID-19 swab (diagnostic molecular) test and Antibody test?

The molecular COVID-19 swab test (e.g. polymerase chain reaction/nucleic acid amplification test) detects SARS-CoV-2 genetic material and is used to diagnose an active COVID-19 infection. A sample type used in molecular testing is a bi-lateral nasal (NS) swab. The COVID-19 Antibody test is a blood test to detect antibodies to the virus. Results of the test show whether you had a recent or prior COVID-19 infection. The Antibody test is not to be used for diagnosis of active COVID-19 infection.

4) If I get a COVID-19 Antibody (serology) test through FlyClear, do I need to quarantine until I receive my results?

Please follow Public Health guidelines for COVID-19 antibody (serology testing).

5) If I get a COVID-19 Antibody (serology) test through FlyClear, do I need to quarantine upon arrival to my destination?

Each airline and travel destination has different rules. Please check with your airline as well as your travel destination to ensure you fully understand their protocols upon arrival.

6) Does a negative COVID-19 Antibody test guarantee that I have not been previously exposed to COVID-19?

No. At this point, it is not known how long antibody response to COVID-19 virus lasts. A negative Antibody test does NOT guarantee you have not been previously exposed to the SARS-CoV-2 virus.

7) Does a positive COVID-19 Antibody test mean I am immune to the virus and protected from re-infection?

At this time, it is not known if the presence of antibodies to COVID-19 means you are immune to the virus and protected from re-infection. Importantly, it is not known how long antibody response to COVID-19 virus lasts. Based on current studies, antibodies to COVID-19 virus can be detected up to 4 months’ post-exposure, but levels vary depending on individual immune response as well as disease severity, with levels higher in severe and lower in milder/asymptomatic cases.

Where do I find more information on Rapid Antigen Screening and Rush 12h NAAT services? How do I order these tests?

Rush 12h NAAT/ Rapid Antigen Screening

1) Where do I find more information on Rapid Antigen Screening and Rush 12h NAAT services? How do I order these tests?

For information on Rapid Antigen Screening visit – /flyclear/predeparture/rapid-antigen-screening

For information on Rush 12h NAAT visit – /flyclear/predeparture/rushtest

Payment

1) Are COVID-19 tests through FlyClear™ covered by insurance?

Check with your insurance provider if they provide coverage for travel-related COVID-19 testing and if you may submit your FlyClear™ payment receipt for reimbursement. The FlyClear™ service must be paid for by the customer travelling at the time of booking this service.

2) How much does FlyClear™ testing cost and what does it cover?

FlyClear^TM COVID-19 test prices are as follows (per test plus applicable taxes):

– PCR/NAAT at $150

– Rush 12-hour NAAT @ $200

– Antibody (serology) blood test at $75

– Rapid Antigen Testing at $60

Above tests include an appointment at a participating LifeLabs^® location for sample collection, along with test results.

A physician’s letter will be provided with PCR/NAAT results.

3) How do I pay for a test? Can I pay at my test appointment (at a FlyClear™ or LifeLabs location)?

Payment for COVID-19 PCR/NAAT swab and Antibody (Serology) blood tests must be made online through the FlyClearTM online portal . Currently, we accept VISA and MasterCard at checkout.

Payments for the 12hr NAAT “rush fee” and Rapid Antigen tests will be made at the LifeLabs® location when you arrive for testing. Currently, we accept VISA, MasterCard, and debit on-site.

4) How do I order a test for multiple travellers?

You will need to complete the screening, ordering and purchasing process individually for each traveler who requires testing.

Please note: you must input information EXACTLY as it is laid out on your passport. If the information is not entered correctly, the traveler accepts the risk of the destination travel authorities rejecting their documentation.

5) I entered the wrong information while completing the order form. How do I update my form/ test requisition?

At this time, the customer does not have the ability to update the information they inputted during the order process. Customers will need to request a refund (see refund process) and generate a new order with the correct information.

LifeLabs/ the FlyClear™ locations will NOT be able to correct your information for you at this time.

6) How do I request a refund?

Refunds for PCR/NAAT and Antibody (Serology) tests will be provided up until the time of sample collection. In addition, LifeLabs^® will provide a refund if LifeLabs^® is unable to deliver your test result within 48 hours after your sample collection, or if the test result is ‘invalid’ or ‘indeterminate’.

To request a refund simply log on the FlyClear^TM portal, view the details of the order, and click on the “Request Refund” button. Refunds will be returned to the credit card used for purchase and may take 4-6 weeks to process.

Appointment

1) Where can I book my FlyClear COVID-19 testing appointment(s)?

COVID-19 PCR/NAAT swab testing: There are multiple locations where you can get tested, with more being added in the coming weeks. See the “Locations” section on this webpage to find your nearest FlyClear by LifeLabs locations and learn how to book.

Please note: COVID-19 PCR/NAAT swab testing at FlyClear™ by LifeLabs locations is for customers who have completed their orders online; is by appointment ONLY; and is available ONLY at the locations specified on this webpage. FlyClear™ COVID testing appointment can only be booked at LifeLabs locations listed on this webpage. You can NOT visit a medical clinic for FlyClear™ COVID testing.

COVID-19 Antibody (serology) blood testing: Please book an appointment at a LifeLabs location near you for your COVID-19 Antibody testing. You can book an appointment by visiting www.lifelabs.com/book-an-appointment

Please note: COVID-19 Antibody testing at LifeLabs locations is for customers who have completed their orders online; and is by appointment ONLY.

Testing from home: MyVisit offers COVID-19 pre-departure testing for FlyClear travellers in the Greater Toronto Area.

MyVisit Pre-departure testing provides:

COVID-19 PCR/NAAT swab testing
COVID-19 Antibody Blood testing

The MyVisit fee is $80 per person.

Booking a MyVisit appointment

Order your FlyClear test and receive your FlyClear test requisition.
Book your Home Visit appointment with the MyVisit portal or, if your flight is within the next five days, contact a MyVisit coordinator 1-416-993-9579 (Monday – Friday, 9am-5pm EST)

2) Are walk–ins allowed?

Walk–ins are NOT allowed at either FlyClear or LifeLabs locations. You must book appointments for all FlyClear tests you need. All travellers (including members of the same family that are travelling together) will require separate appointments for each test they need.

3) How do I book multiple appointments?

In order to book multiple swab appointments, you will need to request multiple appointments at your desired FlyClear by LifeLabs location. Please see the FlyClear Locations section on this webpage to learn how to request your appointment(s).
To book multiple Antibody (serology) appointments, you may use the LifeLabs appointment booking tool.

4) I tried to book FlyClear appointment(s) but there are no available appointment times within my booking window, what should I do?

Testing from home: MyVisit offers COVID-19 pre-departure testing for FlyClear travellers in the Greater Toronto Area.

MyVisit Pre-departure testing provides:

COVID-19 PCR/NAAT swab testing
COVID-19 Antibody Blood testing

The MyVisit fee is $80 per person.

Booking a MyVisit appointment

Order your FlyClear test and receive your FlyClear test requisition.
Book your Home Visit appointment with the MyVisit portal or, if your flight is within the next five days, contact a MyVisit coordinator 1-416-993-9579 (Monday – Friday, 9am-5pm EST)

For COVID-19 PCR/NAAT swab testing, travellers are advised that they must coordinate an appointment time with the participating FlyClear by LifeLabs locations. Customers are responsible to book their appointment within the appropriate testing time window as outlined by their destination country testing requirements.

For COVID-19 Antibody testing, if you cannot find an appointment slot online at your desired LifeLabs location, please call 1-877-313-4982 (Monday-Friday, 8am-6pm EST).

LifeLabs Customer Information Centre will do their best to slot you in to an appointment time that works for your testing window.

If you cannot find available appointment time slot(s), we will gladly issue a refund. Please see our Refund process under the Payment section.

5) What do I need to bring to my FlyClear™ appointment(s)?

You MUST bring a printed copy of your COVID-19 lab test requisition(s) to your FlyClear appointment(s). You can NOT use your phone to show the requisition(s) or email the file(s). All requisitions for all tests for their respective travelers MUST be printed and brought to appointment(s) with the traveler(s).

You must also bring your Passport. FlyClear and LifeLabs staff will be required to verify your ID prior to collecting the sample.

Please note: If you forget your Passport, we will NOT be able to complete your sample collection.

6) How do I get my requisition?

Requestions for PCR/NAAT and Antibody (Serology) testing can be downloaded from the FlyClear^TM portal.

If you purchased both PCR/NAAT and Antibody testing, the portal will contain two distinct requisitions.

If you have multiple orders for different travellers, then multiple requisitions will be available on the portal.

Please print all testing requisition(s) for every test purchased.

7) Should I wear a mask to my FlyClear appointment(s)?

Yes. All customers are required to wear a mask while visiting a FlyClear by LifeLabs or LifeLabs location. If you do not have a mask, we will provide you with one. Individuals with health conditions such as respiratory issues may be excused from having to wear a mask.

8) How do I change / cancel my FlyClear™ appointment?

COVID-19 PCR/NAAT swab test: please call the FlyClear partner location directly to cancel your appointment.

COVID-19 Antibody (serology) blood test: you can change your appointment online at www.lifelabs.com/book-an-appointment

9) Should I get a COVID-19 test(s) through FlyClear if I am experiencing symptoms?

No. If you have a fever AND a cough OR have been in contact with possible cases, you will not be able to book an appointment and complete your testing through a FlyClear or LifeLabs location.

Test Results

1) How do I see my test results?

FlyClear™ aims to deliver your COVID-19 test results within 48 hours of your collection appointment. You will receive an email with a secure link to access your test results. If you purchased both COVID-19 PCR/NAAT swab and Antibody testing, you will receive 2 separate emails with your results. Please ensure to read all your documentation CAREFULLY. The traveler is responsible for understanding their results and the implications for travel.

Link to results will only be shared through the email access provided at the time of order creation. If your email address is being used to receive results of your relative, then you are deemed to have been obtained consent from the traveler to receive result link in your email.

2) What result documentation is provided to me and what fields to they contain?

COVID-19 PCR/NAAT swab testing: Within the link in your results email you will have both a doctor’s letter and your lab results.

The doctor’s letter will have:

Date of issue
Date of sample collection
Name on passport
Date of birth
Passport number
Nationality
Gender

The results report will have the below fields:

Result
Testing methodology used
Date and time of sample collection
Date and time of report
Name on passport
Date of birth
Age
Phone number

Please note, if you are travelling to Hawaii, you will be provided your results and the Hawaii-specific Trusted Partner COVID-19 Test Result Reporting Form. LifeLabs is currently partnered with Air Canada, United Airlines (operated by Air Canada), and WestJet. You must be travelling on one of these flights to receive the Airline specific Hawaii results template.

COVID-19 Antibody testing: within the link in your results email you will find your lab results.

3) What documents do I need to bring with me for travel?

COVID-19 PCR/NAAT swab testing: Within the link in your results email you will have both a doctor’s letter and your lab results.

Please note: some countries only require the lab result report. It is advised that the customer review their destination’s entry requirements and ensure they bring all necessary result documentation with them for travels.COVID-19 Antibody testing: within the link in your results email you will find your lab results.

Please read and review all result documentation carefully. If you are eligible to travel based on your results, please ensure to PRINT and bring all documentation provided with you for travel.

4) I am travelling to Hawaii. Will I be provided with the specific Hawaii results template?

FlyClear / LifeLabs is an approved trusted testing and travel partner for Air Canada, United Airlines (operated by Air Canada) and WestJet ONLY. Customers flying on Air Canada, United Airlines (operated by Air Canada) or WestJet flights starting on December 17^th will receive their airline’s specific State of Hawaii Trusted Partner COVID-19 Test Result Reporting form.

Unfortunately, at this time, customers travelling to Hawaii on other airlines will receive the standard LifeLabs doctor’s letter and results reports.

5) How do I show my test results at departure and/or arrival?

It is recommended that you bring a printed copy of your results and/or physician letter with you. Some travel destinations require you to upload a copy of your results before departure. Please check with your airline as well as your travel destination to ensure you fully understand their requirements for providing proof of test results.

6) What happens if I don’t get my test results before my flight?

FlyClear™ aims to deliver your COVID-19 test results within 48 hours of your appointment. There are situations where a delay may occur. LifeLabs will refund the amount which you paid for your test if LifeLabs is unable to deliver a result within 48 hours after your sample collection.

7) What happens if my result comes back positive?

In the event of a positive result, the healthcare provider named on your requisition will contact you directly. If you received a positive result, you must immediately self-isolate. You will be contacted by the public health authority in your province to monitor / guide follow-up. Consequently, the customer accepts the risk of any delays in any travel plan, reservation or deposit. LifeLabs will not be responsible or provide refunds for impact to travel plans due to a positive result. Positive test result information is also shared with appropriate public health authorities.

8) What happens if my result comes back as Invalid/Indeterminate?

While rare, invalid/indeterminate results may occur. Normally, in these cases we ask customers to provide another sample for re-testing. If you are able to re-schedule your travel to a later date, re-testing may be right for you. There is no charge for a re-test following an invalid / indeterminate result. Unfortunately, due to the time-sensitive nature of FlyClear™ testing, if you receive an invalid result, and are unable to re-schedule your travel, you will be entitled to a full refund of the amount which you paid for the test. Please see our Refund process in the Payment tab of these FAQs on how to request a refund.

9) Does the report format meet the requirements of the country that I’m flying to?

It is the traveler’s responsibility to ensure the FlyClear™ lab results and/or doctor’s letter will meet the requirements of the country they are flying to. To our knowledge, the physician letter and lab results provided to you will meet the requirements of the country you are flying to. The traveller accepts the risk of the country not accepting the results and doctor’s letter.

10) If my travel destination refuses me entry, will I be issued a refund?

No refunds will be provided once your samples have been collected through FlyClear™ locations and LifeLabs, and a FlyClear™ test result has been provided to you within 48 hours of your appointments. Customers are strongly encouraged to check the entry criteria for their destination country.

11) If my travel destination changes their entry requirements, is there a cancellation fee for FlyClear?

All FlyClear™ orders can be refunded up until the point you have your samples collected at your appointment(s). There is no cancellation fee. If your travel plans change, you must cancel any booked FlyClear™ appointment(s) before requesting a refund.

12) What if I forgot to bring a copy of my requisition(s) to my appointment(s)?

All FlyClear™ appointments require printed requisitions to be present, among other documents. Unfortunately we will not be able to collect your sample if you forget to print and bring your requisitions.

13) Who will have access to my test results?

Only the healthcare provider named on your requisition and yourself will have access to your test results. If you receive a positive result, LifeLabs is required to provide your information and result to the appropriate Public Health unit. For more information, please visit: https://www.publichealthontario.ca/en/laboratory-services/test-information-index/covid-19 </p>

14) What do I do if I have a question not answered on this page?

For more information on FlyClearTM, you can call or email our call center:

General Inquiries: 1-877-313-4982

Monday to Sunday 24/7

servicetravel@lifelabs.com

Where can I find the certificate of accreditation of the laboratory that performed my testing?

Laboratory Accreditations

1) Where can I find the certificate of accreditation of the laboratory that performed my testing?

If certificates of accreditation are required by your intended destination, please ensure that you check your results to determine which laboratory performed your testing. Lifelabs Licensing & Accreditation can be found here. External reference laboratory accreditation can be found here (Sorenson Genomics) and here (Multiplex Genomics)

Privacy

1) How my information will be kept confidential and secured?

At LifeLabs, we are committed to maintaining high standards of privacy, confidentiality and data security including the personal health information of our patients. This is fundamental to achieving our goal in providing enhanced patient care. LifeLabs has robust privacy policies, procedures and training that are in compliance with applicable privacy laws. We will only collect, use and disclose your personal information lawfully and responsibly in order to provide our services to you. Further information about LifeLabs Privacy can be found at https://lifelabs.com/privacy-policy/

2) Will testing be conducted in laboratories outside of Canada?

While much of our testing is performed within BC and Ontario, in certain circumstances, LifeLabs does work with reference laboratories in the US to perform some COVID testing services. When we do so, LifeLabs ensures that the laboratories comply with privacy requirements that are at least as stringent as the requirements with which LifeLabs complies. These requirements apply when the laboratory collects, uses or discloses personal information or personal health information and include administrative, technical and physical safeguards to protect such information, and requirements on training and breach notification. Further, LifeLabs enters into a contract with the reference laboratory that includes requirements such as compliance with applicable laws and regulatory requirements and all applicable laboratory accreditation requirements.

3) What Information is provided to laboratories outside of Canada for testing purpose?

The samples sent for testing are labelled with an accession number (LifeLabs internal identifier), name, date of birth, specimen collection date, and name of the test.

FlyClear™ is a trademark of LifeLabs LP.

FlyClear Customer Support

If you have any questions or require support, please contact our customer service team.

General Inquiries: 1-877-313-4982

Monday to Sunday 24/7.

servicetravel@lifelabs.com

Please note:

For COVID-19 PCR/NAAT swab testing travelers are advised that they must coordinate an appointment time with the participating FlyClear locations listed on this page.

For COVID-19 Antibody testing if you cannot find an appointment slot online at your desired LifeLabs location, please call 1-877-313-4982 (Monday-Friday, 8am-6pm EST).

COVID-19 pre-departure testing is now available from the comfort of your home with MyVisit. Once you have received your FlyClear requisition, please click here to schedule your appointment or, if your flight is within the next five days, contact a MyVisit Coordinator at 1-416-993-9579 (Monday – Friday, 9am-5pm EST) to help schedule your visit. This service costs an additional $80 per person and currently only available in the GTA.

LifeLabs Customer Support Centre will do their best to slot you in to an appointment time that works for your testing window. If you cannot find available appointment time slot(s), we will gladly issue a refund. Please see our Refund process under the Payment section.

Pre-departure Testing

Cruising for a SEAcation?

Trusted and Accredited Travel Partner

Available FlyClear™ Testing Services:

COVID-19 PCR / NAAT swab testing for active infection

$150+tax

COVID-19 SEROLOGY (ANTIBODY) TEST FOR PRIOR INFECTION

$75+tax

RUSH 12h NAAT FOR ACTIVE INFECTION

$200+tax

RAPID ANTIGEN SCREENING FOR ACTIVE INFECTION

$60+tax

How it works

Login or register with MyCareCompass

Select and Order testing

Get tested

Receive your results

Login or register with MyCareCompass

Select and Order testing

Get tested

Receive your results

FlyClear™ Pre-Departure Testing Locations

**Please note: You must order and pay for your testing PRIOR to booking your appointment.**

Note:

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COVID-19 PCR / NAAT swab testing
for active infection

COVID-19 SEROLOGY (ANTIBODY) TEST
FOR PRIOR INFECTION

RUSH 12h NAAT
FOR ACTIVE INFECTION

RAPID ANTIGEN SCREENING
FOR ACTIVE INFECTION

Please note: You must order and pay for your testing PRIOR to booking your appointment.