No. Samples are collected at FlyClear by LifeLabs locations through a nasal (bilateral anterior nares) specimen collection. This is a less invasive sampling method.

FlyClear™ offers COVID-19 testing by appointment and aims to deliver the results necessary for your travel destination within 48 hours of your appointment, so that you get your results within the time window required by your destination country. The provincial healthcare system does not provide a physician letter and does not accommodate testing for travellers.

Please follow Public Health guidelines for COVID-19 testing for asymptomatic patients.

Each airline and travelling destination have different rules. Please check with your airline as well as your travelling destination to ensure you fully understand their protocols upon arrival.

The test results do not provide any guarantee. It may be the case that you are still in the incubation period and the virus cannot be detected yet, or that you may become infected during the period between the test and your trip. The test does not provide any proof or guarantee of validity.

COVID-19 tests do not have a validity period and tests are a snapshot in time. Countries have different guidelines on the length of time after a test during which you may travel to that country based on a health certificate. Always check these guidelines carefully yourself and plan your appointment accordingly so that your certificate is still valid when you travel to a country.

The molecular COVID-19 swab test (e.g. polymerase chain reaction/nucleic acid amplification test) detects SARS-CoV-2 genetic material and is used to diagnose an active COVID-19 infection. A sample type used in molecular testing is a bi-lateral nasal (NS) swab. The COVID-19 Antibody test is a blood test to detect antibodies to the virus. Results of the test show whether you had a recent or prior COVID-19 infection. The Antibody test is not to be used for diagnosis of active COVID-19 infection.

Please follow Public Health guidelines for COVID-19 antibody (serology testing).

Each airline and travel destination has different rules. Please check with your airline as well as your travel destination to ensure you fully understand their protocols upon arrival.

No. At this point, it is not known how long antibody response to COVID-19 virus lasts. A negative Antibody test does NOT guarantee you have not been previously exposed to the SARS-CoV-2 virus.

At this time, it is not known if the presence of antibodies to COVID-19 means you are immune to the virus and protected from re-infection. Importantly, it is not known how long antibody response to COVID-19 virus lasts. Based on current studies, antibodies to COVID-19 virus can be detected up to 4 months post-exposure, but levels vary depending on individual immune response as well as disease severity, with levels higher in severe and lower in milder/asymptomatic cases.

A COVID-19 PCR/NAAT swab test through FlyClear costs $199 + applicable provincial tax per test. This includes the appointment at a participating FlyClear by LifeLabs location for specimen collection and physician letter along with the test results.

A COVID-19 Antibody (serology) blood test through FlyClear costs $75 + applicable tax per test. This includes the appointment at a LifeLabs patient service centre for sample collection and your test results.

Payment for both COVID-19 PCR/NAAT swab and Antibody (serology) blood tests must be made online through FlyClear’s website. Currently, we accept VISA and MasterCard at checkout.

The password is used to access your test requisition(s) and test results(s). Please ensure to write this password down and keep it safe. Please see the Privacy section of these FAQs to learn more about the password.

If you have forgotten your password, you can reset it by clicking the link within the order confirmation email and/or results confirmation email. From there, there will be a link to request a password reset. You will be emailed instructions on how to reset the password.

You will need to complete the screening, ordering and purchasing process individually for each traveller who requires testing.

Please note: you must input information EXACTLY as it is laid out on your passport. If the information is not entered correctly, the traveller accepts the risk of the destination travel authorities rejecting their documentation.

At this time, the customer does not have the ability to update the information they inputted during the order process. Customers will need to request a refund (see refund process) and generate a new order with the correct information.

FlyClear by LifeLabs locations will NOT be able to correct your information for you at this time.

Refunds will be available up until the time of sample collection. In addition, LifeLabs will provide a refund if LifeLabs is unable to deliver your test result within 48 hours after your sample collection, or if the test result is ‘invalid’ or ‘indeterminate’.

To request a refund, please return to your original order confirmation email and click the secure link. You will be required to enter the password you created when you ordered your test. From there, you will see a button to request a refund. Refunds will be returned to the credit card used for purchase.

Once you submit a request for a refund, your requisition will automatically be canceled and will not be accepted at your appointment.

Please note, it can take up to 4-6 weeks for refund requests to be processed and issued.

You must book your sample collection appointment(s) within the appropriate testing time period according to your destination country’s requirements. LifeLabs is not liable and will not issue refunds for appointments booked outside of the appropriate testing time period. The online calculator may assist you in determining this time period.

Walk–ins are NOT allowed at either FlyClear by LifeLabs or LifeLabs locations. You must book appointments for all FlyClear tests you need. All travellers (including members of the same family that are travelling together) will require separate appointments for each test they need.

In order to book multiple swab appointments, you will need to request multiple appointments at your desired FlyClear by LifeLabs location. Please see the FlyClear Locations section on this webpage to learn how to request your appointment(s).
To book multiple Antibody (serology) appointments, you may use the LifeLabs appointment booking tool.

For COVID-19 PCR/NAAT swab testing, travellers are advised that they must coordinate an appointment time with the participating FlyClear by LifeLabs locations. Customers are responsible to book their appointment within the appropriate testing time window as outlined by their destination country testing requirements. 

For COVID-19 Antibody testing, if you cannot find an appointment slot online at your desired LifeLabs location, please call 1-877-313-4982 (Monday-Friday, 8am-6pm EST).

LifeLabs Customer Information Centre will do their best to slot you in to an appointment time that works for your testing window.

If you cannot find available appointment time slot(s), we will gladly issue a refund. Please see our Refund process under the Payment section.

You MUST bring a printed copy of your COVID-19 lab test requisition(s) to your FlyClear appointment(s). You can NOT use your phone to show the requisition(s) or email the file(s). All requisitions for all tests for their respective travellers MUST be printed and brought to appointment(s) with the traveller(s).

You must also bring your Passport. FlyClear and LifeLabs staff will be required to verify your ID prior to collecting the sample.

Please note: If you forget your Passport, we will NOT be able to complete your sample collection.

Immediately following purchase confirmation, you will receive an email with a secure link to access your personalized testing requisition(s). If you purchased both COVID-19 swab and Antibody testing, the link within your confirmation email will contain two requisitions. If you have multiple travellers you purchased tests for, you will receive multiple emails. Please ensure to print off all testing requisition(s) for every traveller for every test(s) purchased.

Yes. All customers are required to wear a mask while visiting a FlyClear by LifeLabs or LifeLabs location. If you do not have a mask, we will provide you with one. Individuals with health conditions such as respiratory issues may be excused from having to wear a mask.

COVID-19 PCR/NAAT  swab test: please call the FlyClear retail location directly to cancel your appointment .

COVID-19 Antibody (serology) blood test: you can change your appointment online at www.lifelabs.com/book-an-appointment

No. If you have a fever AND a cough OR have been in contact with possible cases, you will not be able to book an appointment and complete your testing through a FlyClear by LifeLabs or LifeLabs location.

COVID-19 PCR/NAAT swab testing: Within the link in your results email you will have both a doctor’s letter and your lab results.

The doctor’s letter will have:

• Date of issue
• Date of sample collection
• Name on passport
• Date of birth
• Passport number
• Nationality
• Gender
• Testing methodology used*

The results report will have the below fields:

• Result
• Testing methodology used*
• Date and time of sample collection
• Date and time of report
• Name on passport
• Date of birth
• Age
• Phone number

Please note: If you are travelling to Hawaii, you will be provided your results and the Hawaii-specific Trusted Partner COVID-19 Test Result Reporting Form. LifeLabs is currently partnered with Air Canada, United Airlines (operated by Air Canada), and WestJet. You must be travelling on one of these flights to receive the Airline specific Hawaii results template.

* The testing methodology on the results report will be “COVID-19 Coronavirus RNA (PCR/NAAT)” and the doctor’s letter will show “COVID-19 molecular RT-PCR or NAAT”. RT-PCR is based on RT-PCR/MALDI-TOF and RT-PCR gel electrophoresis technology. The NAAT test is based on TMA technology for detection of COVID-19. These terms are included for visibility into methodology used at LifeLabs for COVID-19 testing. Customers are responsible for confirming these documents satisfy the requirements of their destination country. We will be unable to change these terms for any customer.

COVID-19 Antibody testing: Within the link in your results email you will find your lab results.

Please note: some countries only require the lab result report. It is advised that the customer review their destination’s entry requirements and ensure they bring all necessary documentation with them for travels.

No. Results are reported in a standard format*. These are delivered electronically without any stamp or QR Code.

*The only current exception to this is for travellers flying to Hawaii via Air Canada, United Airlines (operated by Air Canada) or WestJet – these travellers will receive their airline’s specific State of Hawaii Trusted Partner COVID-19 Test Result Reporting form.

No. At this time, all documentation provided to the customer is in English.

COVID-19 PCR/NAAT swab testing: Within the link in your results email you will have both a doctor’s letter and your lab results.

Please note: some countries only require the lab result report. It is advised that the customer review their destination’s entry requirements and ensure they bring all necessary result documentation with them for travels.COVID-19 Antibody testing: within the link in your results email you will find your lab results.

Please read and review all result documentation carefully. If you are eligible to travel based on your results, please ensure to PRINT and bring all documentation provided with you for travel.

FlyClear / LifeLabs is an approved trusted testing and travel partner for Air Canada, United Airlines (operated by Air Canada) and WestJet ONLY. Customers flying on Air Canada, United Airlines (operated by Air Canada) or WestJet flights starting on December 17^th will receive their airline’s specific State of Hawaii Trusted Partner COVID-19 Test Result Reporting form.

Unfortunately, at this time, customers travelling to Hawaii on other airlines will receive the standard LifeLabs doctor’s letter and results reports.

It is recommended that you bring a printed copy of your results and/or physician letter with you. Some travel destinations require you to upload a copy of your results before departure. Please check with your airline as well as your travel destination to ensure you fully understand their requirements for providing proof of test results.

FlyClear™ aims to deliver your COVID-19 test results within 48 hours of your appointment. There are situations where a delay may occur. LifeLabs will refund the amount which you paid for your test if LifeLabs is unable to deliver a result within 48 hours after your sample collection.

In the event of a positive result, the healthcare provider named on your requisition will contact you directly. If you received a positive result, you must immediately self-isolate. You will be contacted by the public health authority in your province to monitor / guide follow-up.

Consequently, the customer accepts the risk of any delays in any travel plan, reservation or deposit. LifeLabs will not be responsible or provide refunds for impact to travel plans due to a positive result. Positive test result information is also shared with appropriate public health authorities.

While rare, invalid/indeterminate results may occur. Normally, in these cases we ask customers to provide another sample for re-testing. If you are able to re-schedule your travel to a later date, re-testing may be right for you. There is no charge for a re-test following an invalid / indeterminate result. Unfortunately, due to the time-sensitive nature of FlyClear testing, if you receive an invalid result, and are unable to re-schedule your travel, you will be entitled to a full refund of the amount which you paid for the test. Please see our Refund process in the Payment tab of these FAQs on how to request a refund.

It is the traveller’s responsibility to ensure the FlyClear™ lab results and/or doctor’s letter will meet the requirements of the country they are flying to. To our knowledge, the physician letter and lab results provided to you will meet the requirements of most countries. The traveller accepts the risk of the country not accepting the results and doctor’s letter.

No refunds will be provided once your samples have been collected through FlyClear locations and LifeLabs, and a FlyClear™ test result has been provided to you within 48 hours of your appointments. Customers are strongly encouraged to check the entry criteria for their destination country.

All FlyClear™ orders can be refunded up until the point you have your samples collected at your appointment(s). There is no cancellation fee. If your travel plans change, you must cancel any booked FlyClear™ appointment(s) before requesting a refund.

All FlyClear appointments require printed requisitions to be present, among other documents. Unfortunately we will not be able to collect your sample if you forget to print and bring your requisitions.

Only the healthcare provider named on your requisition, the relevant public health authorities, and yourself will have access to your test results/samples. If you receive a positive result, LifeLabs is required to provide your information and result to the appropriate Public Health unit. For more information, please visit:

https://www.publichealthontario.ca/en/laboratory-services/test-information-index/covid-19

http://www.bccdc.ca/health-info/diseases-conditions/covid-19 

To learn more about your FlyClear™ test(s) please access patient guides here:

• COVID-19 Swab Test Patient Guide
• COVID-19 Antibody Test Patient Guide

While much of our testing is performed within BC and Ontario, in certain circumstances, LifeLabs does work with reference laboratories in Canada and the US to perform some COVID testing services. When we do so, LifeLabs ensures that the laboratories comply with privacy requirements that are at least as stringent as the requirements with which LifeLabs complies. These requirements apply when the laboratory collects, uses or discloses personal information or personal health information and include administrative, technical and physical safeguards to protect such information, and requirements on training and breach notification. Further, LifeLabs enters into a contract with the reference laboratory that includes requirements such as compliance with applicable laws and regulatory requirements and all applicable laboratory accreditation requirements.

The samples sent for testing are labelled with an accession number (LifeLabs internal identifier), name, date of birth, specimen collection date, and name of the test.

Password must be minimum 10 characters long, include at least 1 uppercase, at least 1 lowercase, at least 1 special character.

Password should be hard to guess, not include common phrases and should not be reused between different accounts. Easy to guess, reuse of password increases the probability of your account being compromised