*NEW* At home testing with our MyVisitTM service (Currently GTA only)
Trusted and Accredited Travel Partner
For information regarding FlyClear testing accreditations please see the laboratory accreditations section of our FAQs
Available FlyClear™ Testing Services:
COVID-19 PCR / NAAT swab testing
for active infection
How it works
FlyClear™ Pre-Departure Testing Locations
**Please note: You must order and pay for your testing PRIOR to booking your appointment.**
Please note: COVID-19 PCT/NAAT swab testing at FlyClear™ locations are:
- For customers who have completed their FlyClear™ orders online (i.e. steps 1 and 2)
- By appointment, and ONLY available at the FlyClearTM by Lifelabs® locations listed below
- FlyClear™ COVID testing appointment can only be booked at locations listed below. You can NOT visit a medical clinic for FlyClear™ COVID testing.
- MyVisitTM home testing service is only available within the Greater Toronto Area, Ontario. Click here to book your home visit appointment.
Abbotsford – Shoppers Drug Mart #260103-2051 McCallum Rd, Abbotsford, BC V2S 3N5, Canada
Brampton – Shoppers Drug Mart #10928965 Chinguacousy Rd, Brampton, ON L6Y 0J2, Canada
Burlington – Shoppers Drug Mart #14933035 Appleby Line, Burlington, ON L7M 0V7, Canada
Burnaby – Shoppers Drug Mart #2537155 Kingsway Unit 250, Burnaby, BC V5E 2V1, Canada
Hamilton – Shoppers Drug Mart #14601341 Main St W, Hamilton, ON L8S 1C6, Canada
Kitchener – Shoppers Drug Mart #1438235 Ira Needles Blvd, Kitchener, ON N2N 3K6, Canada
Langley – Shoppers Drug Mart #220520159 88 Ave Bldg F, Unit 102, Langley, BC V1M 0A4, Canada
London – Shoppers Drug Mart #10771155 Commissioners Rd E, London, ON N5Z 4L9, Canada
Mississauga – Shoppers Drug Mart #1147101-5602 Tenth Line W, Mississauga, ON L5M 7L9, Canada
Niagara Falls – Shoppers Drug Mart #7996565 Lundy's Ln, Niagara Falls, ON L2G 1V1, Canada
North York – Shoppers Drug Mart #8485576 Yonge St, North York, ON M2N 5S2, Canada
Oshawa – Shoppers Drug Mart #1249784 Taunton Rd E, Oshawa, ON L1K 7K0, Canada
Richmond – Shoppers Drug Mart #2230155-5555 Gilbert Rd, Richmond, BC V7C 0B9, Canada
Scarborough – Shoppers Drug Mart #800629 Markham Rd, Scarborough, ON M1H 2A4, Canada
Scarborough – Shoppers Drug Mart #13811780 Markham Rd a, Scarborough, ON M1B 2W2, Canada
St. Catharines – Shoppers Drug Mart #1186275 Fourth Ave BUILDING E, St. Catharines, ON L2R 6P9, Canada
Surrey – Shoppers Drug Mart #223812080 Nordel Way, Surrey, BC V3W, Canada
Surrey – Shoppers Drug Mart #22227322 King George Blvd #100, Surrey, BC V3W 5A5, Canada
Toronto – Shoppers Drug Mart #1320388 King St W, Toronto, ON M5V 1K2, Canada
Vancouver – Shoppers Drug Mart #2022888 Granville St, Vancouver, BC V6H 1P1, Canada
Vancouver – Shoppers Drug Mart #22764590 Fraser St, Vancouver, BC V5V 4G7, Canada
Vancouver – Shoppers Drug Mart #2721125 Davie St, Vancouver, BC V6E 1N2, Canada
Waterloo – Shoppers Drug Mart #728550 King St N Major 4A, Waterloo, ON N2L 5W6, Canada
West Vancouver (Park Royal Mall) – Shoppers Drug Mart #243802 Main St, West Vancouver, BC V7T 2Y5, Canada
Willowdale – Shoppers Drug Mart #9864841 Yonge St, North York, ON M2N 5X2, Canada
You can find travel testing requirements on government websites, by checking with your airline/traveler agent, and by visiting International Air Transport Association (IATA): https://www.iatatravelcentre.com/world.php
LifeLabs® makes no representations, warranties, or other assurances about the accuracy, sufficiency, relevance, or correctness of information hosted on third party websites.
Determine which COVID-19 testing you need
Depending on your travel destination, you may be required to get COVID-19 testing. Requirements vary from country to country, so you are encouraged to check requirements for flight clearance before ordering a FlyClear™ test.
Order your COVID-19 testing online
To get started, sign-up or log-in to our FlyClear™ Portal and create a new “Pre-Departure Test” order. Follow the instructions, input your testing information, and complete your payment online. You will need to repeat this process for each traveler.
NOTE: Information must be entered EXACTLY as it appears in your travel documents. If the information is incorrect, the traveler accepts the risk of travel or destination authorities rejecting your documentation and/or denying your entry.
Book your appointment for a COVID-19 PCR test at one of the participating FlyClear™ locations using the map above.
NOTE: FlyClear™ locations REQUIRE appointments. You MUST bring the printed requisition(s) and valid ID (passport) to your scheduled appointment(s) for each traveler. FlyClear™ staff will not complete your testing without a printed requisition and valid ID.
Receive your test results
Once your test results are available, an email notification will be sent to the address associated with your account. Log-in to the FlyClear™ portal and select the ordered test to view your result(s) and download as a PDF. Refer to the “Results” section below to understand what results/letters will be available to you based on the testing ordered and your travel destination.
Some destinations specify a window of time between getting tested for COVID-19 and your flight, for example, “within 1 calendar day of departing” or “within 72 hours of arrival”.
Please check with your airline and travel destination to ensure you fully understand your pre-departure testing requirements
The customer accepts the risk of any delays in any travel plan, reservation, or deposit. Please ensure you understand the policies of your travel services (airline, hotel, etc.) for cancellation or rebooking.
LifeLabs® will provide a refund if LifeLabs® is unable to deliver your test result within 48 hours after your sample collection, or if the test result is ‘invalid’ or ‘indeterminate’.
The COVID-19 PCR test is a nucleic acid amplification test (NAAT) which tests for active COVID-19 infection at the time of testing. The test uses a sample collected from a buccal bilateral anterior nasal swab. The swab first goes between the lower gums and is rotated 3 times on both sides of the mouth. It then goes 1-1.5cm into the nasal cavity where staff will swirl the swab for 15 seconds before performing the same procedure in the second nasal cavity.
Refunds for PCR/NAAT tests will be provided up until the time of sample collection. In addition, a refund will be issued if LifeLabs® is unable to deliver your test result within 48 hours after your sample collection, or if the test result is ‘invalid’ or ‘indeterminate’.
To request a refund simply log on the FlyClear™ portal, view the details of the order and select “Request Refund”. Refunds will be issued to the credit card originally used and may take up to 4-6 weeks to process.
There are multiple locations where you can get tested. Refer to the “FlyClear™ Pre-Departure Testing Locations” section on this webpage to find your nearest location.
NOTE: COVID-19 PCR/NAAT testing at FlyClear™ locations is by appointment ONLY and available ONLY at the locations specified on this webpage. You cannot visit a medical clinic for FlyClear™ testing.
Testing from home: MyVisit™ mobile services by LifeLabs® offers FlyClear™ COVID-19 testing in the comfort of your home. The MyVisit™ service is available in the Greater Toronto Area and costs an additional $80 per person.
Booking a MyVisit appointment
First, order your FlyClear™ test and save your test requisition. Then, visit to book your in-home appointment or, if your flight is within the next five days, please contact a MyVisit™ coordinator (Monday-Friday, 9am-5pm EST) at 416-993-9579.
You will receive a doctor’s letter and lab results with your FlyClear™ COVID-19 test:
The doctor’s letter will include:
- Date of issue
- Date of sample collection
- Name on passport
- Date of birth
- Passport number
The lab results will include:
- Testing methodology used
- Date and time of sample collection
- Date and time of report
- Name on passport
- Date of birth
- Phone number
In the event of a positive result, you will be contacted by the healthcare provider named on your requistion.
The customer accepts the risk of any delays in any travel plan, reservation or deposit. LifeLabs will not be responsible or provide refunds for impact to travel plans due to a positive result. Positive test result information is also shared with appropriate public health authorities.
While rare, invalid/indeterminate results may occur. Normally, in these cases we ask customers to provide another sample for re-testing. If you are able to re-schedule your travel to a later date, re-testing may be right for you. There is no charge for a re-test following an invalid / indeterminate result. Unfortunately, due to the time-sensitive nature of FlyClear™ testing, if you receive an invalid result, and are unable to re-schedule your travel, you will be entitled to a full refund of the amount which you paid for the test. Please see our Refund process in the Payment tab of these FAQs on how to request a refund.
Only the healthcare provider named on your requisition and yourself will have access to your test results. If you receive a positive result, LifeLabs is required to provide your information and result to the appropriate Public Health unit. For more information, please visit: https://www.publichealthontario.ca/en/laboratory-services/test-information-index/covid-19
For more information about FlyClear™ testing please contact us at 1-877-313-4982 or email@example.com (Monday to Sunday, 24/7).
If certificates of accreditation are required by your intended destination, please ensure that you check your results to determine which laboratory performed your testing. Lifelabs Licensing & Accreditation can be found here. External reference laboratory accreditation can be found here (Sorenson Genomics) and here (Multiplex Genomics)
At LifeLabs, we are committed to maintaining high standards of privacy, confidentiality and data security including the personal health information of our patients. This is fundamental to achieving our goal in providing enhanced patient care. LifeLabs has robust privacy policies, procedures and training that are in compliance with applicable privacy laws. We will only collect, use and disclose your personal information lawfully and responsibly in order to provide our services to you. Further information about LifeLabs Privacy can be found at https://lifelabs.com/privacy-policy/
While much of our testing is performed within BC and Ontario, in certain circumstances, LifeLabs does work with reference laboratories in the US to perform some COVID testing services. When we do so, LifeLabs ensures that the laboratories comply with privacy requirements that are at least as stringent as the requirements with which LifeLabs complies. These requirements apply when the laboratory collects, uses or discloses personal information or personal health information and include administrative, technical and physical safeguards to protect such information, and requirements on training and breach notification. Further, LifeLabs enters into a contract with the reference laboratory that includes requirements such as compliance with applicable laws and regulatory requirements and all applicable laboratory accreditation requirements.
FlyClear Customer Support
General Inquiries: 1-877-313-4982
Monday to Sunday 24/7.
COVID-19 pre-departure testing is now available from the comfort of your home with MyVisitTM.
Once you have received your FlyClearTM requisition, please click here to schedule your appointment or, if your flight is within the next five days, contact a MyVisitTM Coordinator at 416-993-9579 (Monday – Friday, 9am-5pm EST) to help schedule your visit.
This service costs an additional $80 per person and currently only available in the GTA.