
COVID-19 Testing Solutions
for travellers


How it works
Trusted and Accredited Travel Partner
Available FlyClear™ Testing Services:
COVID-19 PCR / NAAT swab testing for active infection
$199+tax
COVID-19 Antibody blood test for prior infection
$75+tax
1. Ready to FlyClear™? Start here!
Calculate your testing window
Please enter in your travel information below, then hit calculate to ensure you can get your test in time.
FlyClear™ Locations
**Please note: You must order and pay for your testing PRIOR to booking your appointment.**
Please note: COVID-19 PCT/NAAT swab testing at FlyClear locations are:
- For customers who have completed their FlyClear orders online (i.e. steps 1 and 2)
- By appointment, and ONLY available at the Shoppers Drug Mart locations listed below
*You can NOT visit a LifeLabs Patient Service Centre (PSC) or other medical clinic for a FlyClearTM test
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Ajax – Shoppers Drug Mart #1413
95 Williamson Dr W, Ajax, ON L1T 4Y4, Canada -
Brampton – Shoppers Drug Mart #1092
8965 Chinguacousy Rd, Brampton, ON L6Y 0J2, Canada -
Brampton – Shoppers Drug Mart #701
34 Avondale Blvd, Brampton, ON L6T 1H3, Canada -
Downtown Toronto – Shoppers Drug Mart #1149
951 Bay St G41, Toronto, ON M5S 2A1, Canada -
Etobicoke – Shoppers Drug Mart #959
2850 Lake Shore Blvd W, Etobicoke, ON M8V 1H9, Canada -
Hannon – Shoppers Drug Mart #1233
2110 Rymal Rd E, Hannon, ON L0R 1P0, Canada -
Kitchener – Shoppers Drug Mart #1438
235 Ira Needles Blvd, Kitchener, ON N2N 3K6, Canada -
Markham – Shoppers Drug Mart #1308
1730 Bur Oak Ave Building G, Markham, ON L6E 0H8, Canada -
Markham – Shoppers Drug Mart #1385
2920 Major Mackenzie Dr E, Markham, ON L6C 0G6, Canada -
Mississauga – Shoppers Drug Mart #507
1077 N Service Rd, Mississauga, ON L4Y 1A6, Canada -
Mississauga – Shoppers Drug Mart #774
700 Burnhamthorpe Rd E, Mississauga, ON L4Y 2X3, Canada -
Mississauga – Shoppers Drug Mart #779
6975 Meadowvale Town Centre Cir, Mississauga, ON L5N 2W7, Canada -
Mississauga – Shoppers Drug Mart #908
3980 Grand Park Dr, Mississauga, ON L5B 4M6, Canada -
Newmarket – Shoppers Drug Mart #1452
18293 Yonge St, East Gwillimbury, ON L9N 0A2, Canada -
North York – Shoppers Drug Mart #848
5576 Yonge St, North York, ON M2N 5S2, Canada -
North York – Shoppers Drug Mart #854
2550 Finch Ave W, North York, ON M9M 2G3, Canada -
Oakville – Shoppers Drug Mart #1203
2525 Prince Michael Dr, Oakville, ON L6H 0E9, Canada -
Oakville – Shoppers Drug Mart #1271
2501 Third Line Building B, Oakville, ON L6M 0L7, Canada -
Oshawa – Shoppers Drug Mart #1249
784 Taunton Rd E, Oshawa, ON L1K 7K0, Canada -
Pickering – Shoppers Drug Mart #1222
1105 Kingston Rd, Pickering, ON L1V 1B5, Canada -
Richmond Hill – Shoppers Drug Mart #1148
118 Tower Hill Rd Building C1, Richmond Hill, ON L4E 0K6, Canada -
Richmond Hill – Shoppers Drug Mart #928
13070 Yonge St, Richmond Hill, ON L4E 2T2, Canada -
Scarborough – Shoppers Drug Mart #800
629 Markham Rd, Scarborough, ON M1H 2A4, Canada -
Scarborough – Shoppers Drug Mart #827
70 Eglinton Square, Scarborough, ON M1L 2K1, Canada -
St. Catherines – Shoppers Drug Mart #286
286 Bunting Rd, St. Catharines, ON L2M 7M2, Canada
Please note: COVID-19 Antibody blood testing at LifeLabs locations are:
- For customers who have completed their orders online (i.e. steps 1 and 2)
- By appointment ONLY
Find a COVID-19 Antibody Testing Location
Frequently Asked Questions


FlyClear by LifeLabs offers both COVID-19 PCR/NAAT swab testing and COVID-19 Antibody (serology) blood testing to travellers. As COVID-19 continues on, many airlines or countries now ask for proof of a negative COVID-19 test within a specific timeframe before travel. With FlyClear by LifeLabs, you can order a COVID-19 PCR/NAAT swab and Antibody test(s) online; get tested and receive your test results within 48 hours**, allowing you to travel with peace of mind.
You can learn more about the types of testing offered through FlyClear in the COVID-19 PCR/NAAT Swab and Antibody (Serology) Testing sections of these FAQs
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Determine which COVID-19 tests you need
Depending on your travel destination, you may be required to get one or both types of COVID-19 tests – an active infection test done by molecular PCR/NAAT and/or a COVID-19 Antibody blood test. Requirements vary from country to country, so you are strongly encouraged to check requirements for flight clearance before you order your tests through FlyClear.
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Confirm your test timing
To get started, on this webpage, enter in your flight details to determine when to schedule your test appointment(s). This is necessary to ensure you get your test results in time before your flight departure.
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Order your COVID-19 testing online
If you are eligible to get testing done within the available timeframe, you will be directed to complete a screening questionnaire to ensure that you meet FlyClear’s safety criteria. Next, you will be required to input all your information, accept the FlyClear™ Terms & Conditions and then complete your payment online. If you are travelling with multiple individuals and need FlyClear testing for multiple travellers, you will need to complete this order process for each traveller.
Please note: you must input information EXACTLY as it is laid out on your passport. If the information is not entered correctly, the traveller accepts the risk of the destination travel authorities rejecting their documentation.
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Get Tested
COVID-19 PCR/NAAT swab test: Book your test appointment for the COVID-19 PCR swab test at one of the participating FlyClear retail locations listed in the “Locations” section of this website. Please follow instructions in this section for how to book appointments at specific retail locations.
COVID-19 Antibody (serology) blood test: If your FlyClear order includes a COVID-19 Antibody test, book your appointment for the COVID-19 Antibody blood draw at a LifeLabs location by using the LifeLabs appointment booking tool.
Please note: both participating FlyClear retail and LifeLabs locations REQUIRE appointments.
Your email confirmation will provide detailed instructions on how to contact participating FlyClear retail locations and LifeLabs to schedule your appointment(s). Visit the respective locations at your scheduled appointment time(s) with a printed copy of your Test Requisition(s).
Please note: You MUST bring the printed requisition(s) to your scheduled appointment(s). All requisitions for all tests for each respective traveller MUST be brought to appointment(s) by the traveller(s). The FlyClear retail locations will not be able to complete your testing if you do not bring the printed requisition.
You MUST bring your passport identification to your scheduled appointment(s). Valid passport documentation for each respective traveller MUST be brought to your appointment(s). FlyClear retail and LifeLabs locations will not be able to complete your sample collection if you do not bring your passport.
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Receive your test results
Depending on your travel destination and test(s) ordered, you will receive specific result documentation which you will access via links provided by email. Please see the Results section below to understand what results/letters/forms will be available to you based on the testing ordered and your travel destination.
The calculator tool on this webpage uses the destination testing requirements and your flight information (both of which you have provided) to determine an ideal time to book your test appointment. It takes into account the time it takes to get your test result (i.e. within 48 hours), to ensure you will have your results in time for your departure. If the calculator says there is not enough time, it is not recommended that you purchase a test through FlyClear.
No. LifeLabs only offers FlyClear COVID-19 swab and Antibody testing to individuals through its participating FlyClear retail and LifeLabs locations. Participating FlyClear locations will provide the COVID-19 swab testing (various locations are listed on this webpage), and LifeLabs patient service centres will provide the COVID-19 Antibody blood testing.
For information on COVID-19 related travel restrictions and government regulations, please refer to the International Air Transport Association website at https://www.iata.org/
Some destinations specify a window of time between getting tested for COVID-19 and your flight (i.e. within 72 hours of boarding). Please check with your airline as well as your travelling destination to ensure you fully understand their pre-flight testing protocols. You can then use our online tool (on this webpage) to help you calculate the ideal time to book your test appointment so that you get your results in time.
LifeLabs runs several different molecular COVID-19 testing technologies. The COVID-19 swab test is a polymerase chain reaction (PCR)/nucleic acid amplification test (NAAT), which tells you if you have COVID-19 at the time of the test. All the technologies LifeLabs runs are equivalent to the RT-PCR method.
The test uses a sample collected from a person’s nose, using a non-invasive swab that goes approximately 1cm into the nostril. The test will not tell you if you had COVID-19 in the past.
Please note: while we cannot guarantee your test will be run on a specific RT-PCR method, your results will indicate that your sample was analyzed with a methodology equivalent to an RT-PCR method. Please see the “Results” section of these FAQs to learn more about the information provided to you on your lab results and doctor’s letter.
FlyClear™ offers COVID-19 testing by appointment and aims to deliver the results necessary for your travel destination within 48 hours of your appointment, to ensure you get your results within the time window required by your destination country. The provincial healthcare system does not provide a physician letter and does not accommodate testing for travellers.
COVID-19 tests do not have a validity period and tests are a snapshot in time. Countries have different guidelines on the length of time after a test during which you may travel to that country based on a health certificate. Always check these guidelines carefully yourself and plan your appointment accordingly so that your certificate is still valid when you travel to a country.
Antibodies are proteins generated by the immune response to infections. They have many anti-viral functions, such as preventing viral entry into host cells. The antibodies can be produced even if a person has few or no symptoms during the infection. COVID-19 Antibody blood test detects antibodies reactive to SARS-CoV-2 viral proteins. This test can be used to assess recent or previous infection with SARS-CoV-2.
The molecular COVID-19 swab test (e.g. polymerase chain reaction/nucleic acid amplification test) detects SARS-CoV-2 genetic material and is used to diagnose an active COVID-19 infection. A sample type used in molecular testing is a bi-lateral nasal (NS) swab. The COVID-19 Antibody test is a blood test to detect antibodies to the virus. Results of the test show whether you had a recent or prior COVID-19 infection. The Antibody test is not to be used for diagnosis of active COVID-19 infection.
At this time, it is not known if the presence of antibodies to COVID-19 means you are immune to the virus and protected from re-infection. Importantly, it is not known how long antibody response to COVID-19 virus lasts. Based on current studies, antibodies to COVID-19 virus can be detected up to 4 months’ post-exposure, but levels vary depending on individual immune response as well as disease severity, with levels higher in severe and lower in milder/asymptomatic cases.
A COVID-19 PCR/NAAT swab test through FlyClear costs $199 + applicable tax per test. This includes the appointment at a participating FlyClear retail location for specimen collection and physician letter along with the test results.
A COVID-19 Antibody (serology) blood test through FlyClear costs $75 + applicable tax per test. This includes the appointment at a LifeLabs patient service centre for sample collection and your test results.
You will need to complete the screening, ordering and purchasing process individually for each traveller who requires testing.
Please note: you must input information EXACTLY as it is laid out on your passport. If the information is not entered correctly, the traveller accepts the risk of the destination travel authorities rejecting their documentation.
At this time, the customer does not have the ability to update the information they inputted during the order process. Customers will need to request a refund (see refund process) and generate a new order with the correct information.
LifeLabs/ the FlyClear retail locations will NOT be able to correct your information for you at this time.
Refunds will be available up until the time of sample collection. In addition, LifeLabs will provide a refund if LifeLabs is unable to deliver your test result within 48 hours after your sample collection, or if the test result is ‘invalid’ or ‘indeterminate’.
To request a refund, please return to your original order confirmation email and click the secure link. You will be required to enter the passcode you created when you ordered your test. From there, you will see a button to request a refund. Refunds will be returned to the credit card used for purchase.
Once you submit a request for a refund, your requisition will automatically be canceled and will not be accepted at your appointment.
Please note: It can take 4-6 weeks for refund requests to be processed and issued.
COVID-19 PCR/NAAT swab testing: There are multiple locations where you can get tested, with more being added in the coming weeks. See the FlyClear Locations section on this webpage to find your nearest FlyClear retail locations and learn how to book.
Please note: COVID-19 PCR/NAAT swab testing at FlyClear retail locations is for customers who have completed their orders online; is by appointment ONLY; and is available ONLY at the locations specified on this webpage. You can NOT visit a LifeLabs Patient Service Centre (PSC) or other medical clinic for a FlyClear COVID-19 PCR/NAAT swab test.
COVID-19 Antibody (serology) blood testing: Please book an appointment at a LifeLabs location near you for your COVID-19 Antibody testing. You can book an appointment by visiting www.lifelabs.com/book-an-appointment
Please note: COVID-19 Antibody testing at LifeLabs locations is for customers who have completed their orders online; and is by appointment ONLY.
In order to book multiple PCR swab appointments, you will need to request multiple appointments at your desired FlyClear retail location. Please see the FlyClear Locations section on this webpage to learn how to request your appointment(s).
To book multiple Antibody (serology) appointments, you may use the LifeLabs appointment booking tool.
For COVID-19 PCR/NAAT swab testing, travellers are advised that they must coordinate an appointment time with the participating FlyClear retail locations.
For COVID-19 Antibody testing, if you cannot find an appointment slot online at your desired LifeLabs location, please call 1-877-313-4982 (Monday-Friday, 8am-6pm EST).
LifeLabs Customer Information Centre will do their best to slot you in to an appointment time that works for your testing window.
If you cannot find available appointment time slot(s), we will gladly issue a refund. Please see our Refund process under the Payment section.
You MUST bring a printed copy of your COVID-19 lab test requisition(s) to your FlyClear appointment(s). You can NOT use your phone to show the requisition(s) or email the file(s). All requisitions for all tests for their respective travellers MUST be printed and brought to appointment(s) with the traveller(s).
You must also bring your Passport. FlyClear and LifeLabs staff will be required to verify your ID prior to collecting the sample.
Please note: If you forget your Passport, we will NOT be able to complete your sample collection.
Immediately following purchase confirmation, you will receive an email with a secure link to access your personalized testing requisition(s). If you purchased both COVID-19 swab and Antibody testing, the link within your confirmation email will contain two requisitions. If you have multiple travellers you purchased tests for, you will receive multiple emails. Please ensure to print off all testing requisition(s) for every traveller for every test(s) purchased.
COVID-19 PCR/NAAT swab test: please call the FlyClear retail location directly to cancel your appointment .
COVID-19 Antibody (serology) blood test: you can change your appointment online at www.lifelabs.com/book-an-appointment
FlyClear™ aims to deliver your COVID-19 test results within 48 hours of your collection appointment. You will receive an email with a secure link to access your test results. If you purchased both COVID-19 PCR/NAAT swab and Antibody testing, you will receive 2 separate emails with your results. Please ensure to read all your documentation CAREFULLY. The traveller is responsible for understanding their results and the implications for travel.
Link to results will only be shared through the email access provided at the time of order creation. If your email address is being used to receive the results of your relative, then you are deemed to have been obtained consent from the traveller to receive the result link in your email.
COVID-19 PCR/NAAT swab testing: Within the link in your results email you will have both a doctor’s letter and your lab results.
The doctor’s letter will have:
- Date of issue
- Date of sample collection
- Name on passport
- Date of birth
- Passport number
- Nationality
- Gender
- Testing methodology used*
The results report will have the below fields:
- Result
- Testing methodology used*
- Date and time of sample collection
- Date and time of report
- Name on passport
- Date of birth
- Age
- Phone number
Please note: If you are travelling to Hawaii, you will be provided your results and the Hawaii-specific Trusted Partner COVID-19 Test Result Reporting Form. LifeLabs is currently partnered with Air Canada, United Airlines (operated by Air Canada), and WestJet. You must be travelling on one of these flights to receive the Airline specific Hawaii results template.
* The testing methodology on the results report will be “COVID-19 Coronavirus RNA (PCR/NAAT)” and the doctor’s letter will show “COVID-19 molecular RT-PCR or NAAT”. RT-PCR is based on RT-PCR/MALDI-TOF and RT-PCR gel electrophoresis technology. The NAAT test is based on TMA technology for detection of COVID-19. These terms are included for visibility into methodology used at LifeLabs for COVID-19 testing. Customers are responsible for confirming these documents satisfy the requirements of their destination country. We will be unable to change these terms for any customer.
COVID-19 Antibody testing: Within the link in your results email you will find your lab results.
Please note: some countries only require the lab result report. It is advised that the customer review their destination’s entry requirements and ensure they bring all necessary documentation with them for travels.
COVID-19 PCR/NAAT swab testing: Within the link in your results email you will have both a doctor’s letter and your lab results.
Please note: some countries only require the lab result report. It is advised that the customer review their destination’s entry requirements and ensure they bring all necessary result documentation with them for travels.
COVID-19 Antibody testing: within the link in your results email you will find your lab results.
Please read and review all result documentation carefully. If you are eligible to travel based on your results, please ensure to PRINT and bring all documentation provided with you for travel.
Accreditation and Licenses: Some countries require proof of your testing lab’s accreditation standards or approval by government for conducting testing. Our full list of accreditation standards and copies of licenses can be found here.
Specific ISO certification for Ontario customers (Kennedy Reference Lab) can be downloaded here.
FlyClear / LifeLabs is an approved trusted testing and travel partner for Air Canada, United Airlines (operated by Air Canada) and WestJet ONLY. Customers flying on Air Canada, United Airlines (operated by Air Canada) or WestJet flights starting on December 17th will receive their airline’s specific State of Hawaii Trusted Partner COVID-19 Test Result Reporting form.
Unfortunately, at this time, customers travelling to Hawaii on other airlines will receive the standard LifeLabs doctor’s letter and results reports.
It is recommended that you bring a printed copy of your results and/or physician letter with you. Some travel destinations require you to upload a copy of your results before departure. Please check with your airline as well as your travel destination to ensure you fully understand their requirements for providing proof of test results.
In the event of a positive result, the healthcare provider named on your requisition will contact you directly. If you received a positive result, you must immediately self-isolate. You will be contacted by the public health authority in your province to monitor / guide follow-up.
Consequently, the customer accepts the risk of any delays in any travel plan, reservation or deposit. LifeLabs will not be responsible or provide refunds for impact to travel plans due to a positive result. Positive test result information is also shared with appropriate public health authorities.
While rare, invalid/indeterminate results may occur. Normally, in these cases we ask customers to provide another sample for re-testing. If you are able to re-schedule your travel to a later date, re-testing may be right for you. There is no charge for a re-test following an invalid / indeterminate result. Unfortunately, due to the time-sensitive nature of FlyClear™ testing, if you receive an invalid result, and are unable to re-schedule your travel, you will be entitled to a full refund of the amount which you paid for the test. Please see our Refund process in the Payment tab of these FAQs on how to request a refund.
It is the traveller’s responsibility to ensure the FlyClear™ lab results and/or doctor’s letter will meet the requirements of the country they are flying to. To our knowledge, the physician letter and lab results provided to you will meet the requirements of the country you are flying to. The traveller accepts the risk of the country not accepting the results and doctor’s letter.
Only the healthcare provider named on your requisition and yourself will have access to your test results. If you receive a positive result, LifeLabs is required to provide your information and result to the appropriate Public Health unit. For more information, please visit: https://www.publichealthontario.ca/en/laboratory-services/test-information-index/covid-19
At LifeLabs, we are committed to maintaining high standards of privacy, confidentiality and data security including the personal health information of our patients. This is fundamental to achieving our goal in providing enhanced patient care. LifeLabs has robust privacy policies, procedures and training that are in compliance with applicable privacy laws. We will only collect, use and disclose your personal information lawfully and responsibly in order to provide our services to you. Further information about LifeLabs Privacy can be found at https://lifelabs.com/privacy-policy/
While much of our testing is performed within BC and Ontario, in certain circumstances, LifeLabs does work with reference laboratories in the US to perform some COVID testing services. When we do so, LifeLabs ensures that the laboratories comply with privacy requirements that are at least as stringent as the requirements with which LifeLabs complies. These requirements apply when the laboratory collects, uses or discloses personal information or personal health information and include administrative, technical and physical safeguards to protect such information, and requirements on training and breach notification. Further, LifeLabs enters into a contract with the reference laboratory that includes requirements such as compliance with applicable laws and regulatory requirements and all applicable laboratory accreditation requirements.
Passcode must be minimum 10 characters long, include at least 1 uppercase, at least 1 lowercase, at least 1 special character.
Passcode should be hard to guess, not include common phrases and should not be reused between different accounts. Easy to guess, reuse of passcode increases the probability of your account being compromised

“Our Medical Science team proudly supports the FlyClear™ by LifeLabs program.
As the medical science around COVID-19 continues to evolve, the ability to travel safely is critical. Our infectious disease and medical microbiologists have developed testing protocols that ensure those who need to fly, can fly with confidence. The health and wellbeing of travelers as they start their journey is the top priority of FlyClear™ by LifeLabs.”
-Dr. Andrew Don-Wauchope, M.D.
Vice President, Clinical Services
FlyClear Customer Support
ON General Inquiries: 1-877-404-0637
Monday to Sunday 24/7.
Please note:
- For COVID-19 PCR/NAAT swab testing travellers are advised that they must coordinate an appointment time with the participating FlyClear locations listed on this page.
- For COVID-19 Antibody testing if you cannot find an appointment slot online at your desired LifeLabs location, please call 1-877-313-4982 (Monday-Friday, 8am-6pm EST).
LifeLabs Customer Support Centre will do their best to slot you in to an appointment time that works for your testing window. If you cannot find available appointment time slot(s), we will gladly issue a refund. Please see our Refund process under the Payment section of the FAQs.