Customer Support

If you have any questions or require support, please contact our LifeLabs Customer Support Centre

General Inquiries: 1-877-313-4982

Monday to Sunday 24/7.

servicetravel@lifelabs.com

Please note:

  • For COVID-19 PCR/NAAT swab testing travelers are advised that they must coordinate an appointment time with the participating FlyClear locations listed on this page.
  • For COVID-19 Antibody testing if you cannot find an appointment slot online at your desired LifeLabs location, please call 1-877-313-4982 (Monday-Friday, 8am-6pm EST).

LifeLabs Customer Support Centre will do their best to slot you in to an appointment time that works for your testing window. If you cannot find available appointment time slot(s), we will gladly issue a refund. Please see our Refund process under the Payment section.

FAQs