Pre-departure Testing

IMPORTANT: FlyClear™ is no longer offering sample collection services in Ontario and British Columbia. Results from previous tests will continue to be available. For more information, please view the FAQ.

Receive your results

You will be notified by email when the results are available. You can access requisitions and results via the portal below.

Portal Login

You will be notified by email when the results are available. You can access requisitions and results via the portal below. Portal Login

FlyClear™ Pre-Departure Testing FAQs

What can I expect with the discontinuation of FlyClear?
Test Results
Laboratory Accreditations
Privacy

What can I expect with the discontinuation of FlyClear?

What can I expect with the discontinuation of FlyClear?

1) What can I expect with the discontinuation of FlyClear?

Due to changes in the COVID-19 testing landscape, LifeLabs is discontinuing FlyClear Pre-departure Testing.

Important Dates:

In British Columbia, the last date for sample collection is April 30, 2023.
In Ontario, the last date for sample collection is May 31, 2023.
Results will continue to be available in the FlyClear portal.

Test Results

1) How do I see my test results?

FlyClear™ aims to deliver your COVID-19 test results within 48 hours of your appointment. You will be notified by email when the results are available and can access results via the FlyClear™ portal.

2) What result documentation is provided to me and what fields to they contain?

You will receive a doctor’s letter and lab results with your FlyClear™ COVID-19 test:

The doctor’s letter will include:

Date of issue
Date of sample collection
Name on passport
Date of birth
Passport number
Nationality
Gender

The lab results will include:

Result
Testing methodology used
Date and time of sample collection
Date and time of report
Name on passport
Date of birth
Age
Phone number

3) What happens if I don’t get my test results before my flight?

FlyClear™ aims to deliver your COVID-19 test results within 48 hours of your appointment. There are situations where a delay may occur. LifeLabs will refund the amount which you paid for your test if LifeLabs is unable to deliver a result within 48 hours after your sample collection.

4) What happens if my result comes back positive?

In the event of a positive result, you will be contacted by the healthcare provider named on your requistion.

The customer accepts the risk of any delays in any travel plan, reservation or deposit. LifeLabs will not be responsible or provide refunds for impact to travel plans due to a positive result. Positive test result information is also shared with appropriate public health authorities.

5) What happens if my result comes back as Invalid/Indeterminate?

While rare, invalid/indeterminate results may occur. Normally, in these cases we ask customers to provide another sample for re-testing. If you are able to re-schedule your travel to a later date, re-testing may be right for you. There is no charge for a re-test following an invalid / indeterminate result. Unfortunately, due to the time-sensitive nature of FlyClear™ testing, if you receive an invalid result, and are unable to re-schedule your travel, you will be entitled to a full refund of the amount which you paid for the test. Please see our Refund process in the Payment tab of these FAQs on how to request a refund.

6) Does the report format meet the requirements of the country that I’m flying to?

It is the traveler’s responsibility to ensure the FlyClear™ lab results and/or doctor’s letter will meet the requirements of the country they are flying to.

7) If my travel destination refuses me entry, will I be issued a refund?

No refunds will be provided once your samples have been collected through FlyClear™ locations and LifeLabs, and a FlyClear™ test result has been provided to you within 48 hours of your appointments. Customers are strongly encouraged to check the entry criteria for their destination country.

8) If my travel destination changes their entry requirements, is there a cancellation fee for FlyClear?

All FlyClear™ orders can be refunded up until the point you have your samples collected at your appointment(s). There is no cancellation fee. If your travel plans change, you must cancel any booked FlyClear™ appointment(s) before requesting a refund.

9) What if I forgot to bring a copy of my requisition(s) to my appointment(s)?

All FlyClear™ appointments require printed requisitions to be present, among other documents. Unfortunately we will not be able to collect your sample if you forget to print and bring your requisitions.

10) Who will have access to my test results?

Only the healthcare provider named on your requisition and yourself will have access to your test results. If you receive a positive result, LifeLabs is required to provide your information and result to the appropriate Public Health unit. For more information, please visit: https://www.publichealthontario.ca/en/laboratory-services/test-information-index/covid-19

11) What do I do if I have a question not answered on this page?

For more information about FlyClear™ testing please contact us at 1-877-313-4982 or servicetravel@lifelabs.com (Monday to Sunday, 24/7).

Where can I find the certificate of accreditation of the laboratory that performed my testing?

Laboratory Accreditations

1) Where can I find the certificate of accreditation of the laboratory that performed my testing?

If certificates of accreditation are required by your intended destination, please ensure that you check your results to determine which laboratory performed your testing. Lifelabs Licensing & Accreditation can be found here. External reference laboratory accreditation can be found here (Sorenson Genomics) and here (Multiplex Genomics)

Privacy

1) How my information will be kept confidential and secured?

At LifeLabs, we are committed to maintaining high standards of privacy, confidentiality and data security including the personal health information of our patients. This is fundamental to achieving our goal in providing enhanced patient care. LifeLabs has robust privacy policies, procedures and training that are in compliance with applicable privacy laws. We will only collect, use and disclose your personal information lawfully and responsibly in order to provide our services to you. Further information about LifeLabs Privacy can be found at https://lifelabs.com/privacy-policy/

2) Will testing be conducted in laboratories outside of Canada?

While much of our testing is performed within BC and Ontario, in certain circumstances, LifeLabs does work with reference laboratories in the US to perform some COVID testing services. When we do so, LifeLabs ensures that the laboratories comply with privacy requirements that are at least as stringent as the requirements with which LifeLabs complies. These requirements apply when the laboratory collects, uses or discloses personal information or personal health information and include administrative, technical and physical safeguards to protect such information, and requirements on training and breach notification. Further, LifeLabs enters into a contract with the reference laboratory that includes requirements such as compliance with applicable laws and regulatory requirements and all applicable laboratory accreditation requirements.

3) What Information is provided to laboratories outside of Canada for testing purpose?

The samples sent for testing are labelled with an accession number (LifeLabs internal identifier), name, date of birth, specimen collection date, and name of the test.

FlyClear™ is a trademark of LifeLabs LP.