IMPORTANT: FlyClear™ is no longer offering sample collection services in Ontario and British Columbia. Results from previous tests will continue to be available. For more information, please view the FAQ.
Receive your results
Due to changes in the COVID-19 testing landscape, LifeLabs is discontinuing FlyClear Pre-departure Testing.
- In British Columbia, the last date for sample collection is April 30, 2023.
- In Ontario, the last date for sample collection is May 31, 2023.
- Results will continue to be available in the FlyClear portal.
You will receive a doctor’s letter and lab results with your FlyClear™ COVID-19 test:
The doctor’s letter will include:
- Date of issue
- Date of sample collection
- Name on passport
- Date of birth
- Passport number
The lab results will include:
- Testing methodology used
- Date and time of sample collection
- Date and time of report
- Name on passport
- Date of birth
- Phone number
In the event of a positive result, you will be contacted by the healthcare provider named on your requistion.
The customer accepts the risk of any delays in any travel plan, reservation or deposit. LifeLabs will not be responsible or provide refunds for impact to travel plans due to a positive result. Positive test result information is also shared with appropriate public health authorities.
While rare, invalid/indeterminate results may occur. Normally, in these cases we ask customers to provide another sample for re-testing. If you are able to re-schedule your travel to a later date, re-testing may be right for you. There is no charge for a re-test following an invalid / indeterminate result. Unfortunately, due to the time-sensitive nature of FlyClear™ testing, if you receive an invalid result, and are unable to re-schedule your travel, you will be entitled to a full refund of the amount which you paid for the test. Please see our Refund process in the Payment tab of these FAQs on how to request a refund.
Only the healthcare provider named on your requisition and yourself will have access to your test results. If you receive a positive result, LifeLabs is required to provide your information and result to the appropriate Public Health unit. For more information, please visit: https://www.publichealthontario.ca/en/laboratory-services/test-information-index/covid-19
For more information about FlyClear™ testing please contact us at 1-877-313-4982 or firstname.lastname@example.org (Monday to Sunday, 24/7).
If certificates of accreditation are required by your intended destination, please ensure that you check your results to determine which laboratory performed your testing. Lifelabs Licensing & Accreditation can be found here. External reference laboratory accreditation can be found here (Sorenson Genomics) and here (Multiplex Genomics)
At LifeLabs, we are committed to maintaining high standards of privacy, confidentiality and data security including the personal health information of our patients. This is fundamental to achieving our goal in providing enhanced patient care. LifeLabs has robust privacy policies, procedures and training that are in compliance with applicable privacy laws. We will only collect, use and disclose your personal information lawfully and responsibly in order to provide our services to you. Further information about LifeLabs Privacy can be found at https://lifelabs.com/privacy-policy/
While much of our testing is performed within BC and Ontario, in certain circumstances, LifeLabs does work with reference laboratories in the US to perform some COVID testing services. When we do so, LifeLabs ensures that the laboratories comply with privacy requirements that are at least as stringent as the requirements with which LifeLabs complies. These requirements apply when the laboratory collects, uses or discloses personal information or personal health information and include administrative, technical and physical safeguards to protect such information, and requirements on training and breach notification. Further, LifeLabs enters into a contract with the reference laboratory that includes requirements such as compliance with applicable laws and regulatory requirements and all applicable laboratory accreditation requirements.