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February 13, 2020

How has LifeLabs responded to the breach?

Following the discovery of the breach, LifeLabs has taken several measures to protect customer information:

  • We immediately engaged world-class cyber security experts to isolate and secure the systems, and determine the scope of the breach;
  • We are taking steps to further strengthen our systems to deter future attacks;
  • We retrieved the data by making a payment. We did this in collaboration with experts who are experienced in cyber-attacks and in negotiations with cyber criminals;
  • We engaged law enforcement, which are currently investigating the matter; and
  • We are offering cyber security protection services to our customers, such as identity and fraud protection insurance.

Help protect yourself & others by wearing a mask

As recommended by Public Health Agency of Canada, we're asking all customers who can to wear a non-medical mask or face covering as an added safety precaution while in our patient service centres.

Thank you for your cooperation!