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Woman does analyze in a laboratory
February 13, 2020

Do I need to get a new Personal Health Number or OHIP number as a result of this incident?

In general, it is not necessary to get a new personal health number as the risk to customers is low.

In Ontario, if you have received a new OHIP card after January 2016, it is not necessary to get a new personal health number, but protections are available for concerned customers by contacting Service Ontario at 1-800-664-8988. If your OHIP card was issued prior to 2016 and you are concerned, please contact Service Ontario to issue a replacement.

In British Columbia, the Ministry of Health has advised LifeLabs that personal health numbers (PHNs) are not reassigned as a matter of practice, but additional protection can be added to your account by calling Health Insurance BC at 604 683-7151 or toll-free at 1 800 663-7100.



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    For rush results (NAAT within 12 hours and PCR within 24 hours)

    1. Order your FlyClear test and receive your FlyClear test requisition
    2. Book an appointment at a LifeLabs location below.
      • Bring your printed FlyClear requisition and Passport
      • Select your ordered Province’s Rush Test to start booking:
      British Columbia

      6084 Russ Baker Way
      Richmond near Airport

      COVID-19 PCR (24h) / Rush 12h NAAT

      Ontario

      6084 Russ Baker Way
      Richmond near Airport

      COVID-19 PCR (24h)
      Rush 12h NAAT
      Rapid Antigen (2h)

    Pre-Departure testing now available from the comfort of your home with MyVisit (Currently Greater Toronto Area only)

    1. Order your FlyClear test and receive your FlyClear test requisition.
    2. Book your Home Visit appointment with the MyVisit portal or, if your flight is within the next five days, contact a MyVisit coordinator 1-416-993-9579 (Monday – Friday, 9am-5pm EST)

    MyVisit Pre-departure testing offers:

    • COVID-19 PCR/NAAT swab testing
    • COVID-19 Antibody Blood (serology) testing

    The MyVisit fee is $80 per person.

    Pre-Departure testing

    Book your appointment online here. If your flight is within the next five days and you have received your FlyClear requisition, please contact a MyVisit coordinator 1-416-993-9579 (Monday – Friday, 9am-5pm EST).