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Woman does analyze in a laboratory
February 13, 2020

Do I need to get a new Personal Health Number or OHIP number as a result of this incident?

In general, it is not necessary to get a new personal health number as the risk to customers is low.

In Ontario, if you have received a new OHIP card after January 2016, it is not necessary to get a new personal health number, but protections are available for concerned customers by contacting Service Ontario at 1-800-664-8988. If your OHIP card was issued prior to 2016 and you are concerned, please contact Service Ontario to issue a replacement.

In British Columbia, the Ministry of Health has advised LifeLabs that personal health numbers (PHNs) are not reassigned as a matter of practice, but additional protection can be added to your account by calling Health Insurance BC at 604 683-7151 or toll-free at 1 800 663-7100.

Help protect yourself & others by wearing a mask

As recommended by Public Health Agency of Canada, we're asking all customers who can to wear a non-medical mask or face covering as an added safety precaution while in our patient service centres.

Thank you for your cooperation!