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September 4, 2018

Cardiac test results now available online in B.C.

Get your cardiac test results faster than ever! Starting August 27, 2018, LifeLabs cardiac test results including, Electrocardiograms (ECG) and Holter monitors will be delivered online via my ehealth (BC), the same electronic portal used to deliver patient blood test results. 

Prior to August 27, 2018, all cardiac test results were printed and couriered or mailed to our ordering and copy-to physicians. Starting August 27, 2018, those using Launchpad or an EMR will receive both printed and electronic reports until mid-September.

By mid-September, 2018, if you are using Launchpad or an EMR you will stop receiving a printed report. If you are not using Launchpad or an EMR, electronic reports will not be available to you, and you will continue to receive printed reports.

Are you a physician not currently using Launchpad or and EMR to access patient results online? Register by emailing

Are you a patient not currently using my ehealth? To register or view results online, go to


Frequently Asked Questions


Advice for Physicians:


Q1: What if I don’t currently use Launchpad to access patient results?

A1: If you are a healthcare provider based in British Columbia, we encourage you to register for Launchpad. Once registered, providers can access data through the web portal, allowing for easily interpreted diagnostic results from all sources in one consistent interface. This will allow providers to make important decisions quickly with real-time access to patient diagnostic data. Physicians may also access cardiac test results through an integrated EMR that can support eWave PDF content.

To register for Launchpad, email or call Excelleris support at 1-866-728-4777.

For those physicians not on Excelleris delivery, there is no change and you will still receive hard copy reports. If you are not using Launchpad or an integrated EMR, electronic reports will not be available to you, and you will continue to receive printed reports.

Q2: Will cardiac test results continue to be delivered via courier and mail?

A2: For those physicians who are currently on electronic delivery via Excelleris, they will receive Cardiology hard copy reports in parallel for the first two weeks, after which the hard copy reports will no longer be provided. For those physicians not on electronic delivery, there is no change.

Q3: What if I would like to continue to receive cardiac test via a couriered or mailed paper copy? Is that an option?

A3: No, in many cases it is not an option to receive hard copy if you are already receiving Excelleris electronic delivery.

Q4: When will I be able to access patient cardiac results online?

A4: Cardiac test results will be made available online starting on August 27, 2018.

Q5: I’m an ordering physician (or copied healthcare provider). What do I need to know?  

A5: Ordering doctors will now be able to receive all lab and cardiac results promptly to enable more timely patient care. 
Ordering doctors and copy to providers will also be able to access cardiac test results including Electrocardiograms (ECG), and Holter monitors when they are away from their physical office through an online portal (Launchpad). 

By offering cardiac test results online via our electronic portal, Launchpad, LifeLabs is able to deliver even faster results and offer better tracking of results delivery. Reports will be sent to each ordering doctor more promptly than by hard copy delivery.

In addition, patients will now have access to more their laboratory data via my ehealth. This encourages patient autonomy, responsibility, and continuity of care
As an added bonus, paperless electronic delivery will also lower our environmental impact.

Q6: What is Launchpad?

A6: Launchpad is an online portal that distributes diagnostic data to BC healthcare providers through a consistent interface, maintaining complete, longitudinal patient records for better informed decision making. Visit to learn more.

Q7: I am having technical difficulties using Launchpad and I am not able to receive results electronically. 

A7: For Launchpad support, contact 1-866-728-4777. Alternately you can email

If you are not already using Launchpad, visit 


Advice for Patients:


Q1: I’m a BC patient who has undergone cardiac testing. What do I need to know?  

A1: If you’re a patient undergoing cardiac testing including, Electrocardiograms (ECG) and Holter monitors, as of August 27, 2018 you will have access to these results online via my ehealth. This online portal provides you with quick, easy, and secure access to most of your LifeLabs test results once results are available. Please note results reported prior to this date will not be available online.

Q2: I don’t currently receive my lab test results online. How do I get started?    

A2: Accessing your lab test results online allows you to remain empowered and informed about your health. To register or view results online, go to

For rush results (NAAT within 12 hours and PCR within 24 hours)

  1. Order your FlyClear test and receive your FlyClear test requisition
  2. Book an appointment at a LifeLabs location below.
    • Bring your printed FlyClear requisition and Passport
    • Select your ordered Province’s Rush Test to start booking:
    British Columbia

    6084 Russ Baker Way
    Richmond near Airport

    COVID-19 PCR (24h) / Rush 12h NAAT


    6084 Russ Baker Way
    Richmond near Airport

    COVID-19 PCR (24h)
    Rush 12h NAAT
    Rapid Antigen (2h)

Pre-Departure testing now available from the comfort of your home with MyVisit (Currently Greater Toronto Area only)

  1. Order your FlyClear test and receive your FlyClear test requisition.
  2. Book your Home Visit appointment with the MyVisit portal or, if your flight is within the next five days, contact a MyVisit coordinator 1-416-993-9579 (Monday – Friday, 9am-5pm EST)

MyVisit Pre-departure testing offers:

  • COVID-19 PCR/NAAT swab testing
  • COVID-19 Antibody Blood (serology) testing

The MyVisit fee is $80 per person.

Pre-Departure testing

Book your appointment online here. If your flight is within the next five days and you have received your FlyClear requisition, please contact a MyVisit coordinator 1-416-993-9579 (Monday – Friday, 9am-5pm EST).

Your health & safety is important to us

Please note that face masks are mandatory at all times at all of our locations to ensure the health and safety of all customers and employees.

Please inform staff if you are unable to wear a mask due to a medical condition. 

Thank you for your cooperation!