Once the appointments are imported from the old website, they will be displayed in the Appointments tab on the top of the screen when the patient logs into the new unified patient portal.

All appointments previously booked on the old LifeLabs website are still valid. If patients would like to import the appointments from the old website to the new one, please follow instructions provid...

To import appointments from the old booking tool to the new website:   The patient must log on to the new website Click Import Appointments Follow prompts to enter their email address an...

A my ehealth user can book an appointment for another patient. The user can do this in the last step of appointment booking, where the user could select one of the existing users or enter the first na...

In order to merge accounts, please call the Help Desk.

In order to book an appointment, patients need to create an account on the website. During the account creation process they will be asked for: email address, first name, last name, date of birth, add...

At this time, there is no fee for cancelling an appointment or a fine for not showing up to a scheduled appointment.

No, appointments and the ability to check test results are provided free of charge.

Patients are able to cancel an appointment using the unified patient portal. To cancel an appointment: Click Appointments then click Future Bookings 2. Select the appointment you want to cance...

Patients do not disclose the nature of their tests; as a result we are unable to confirm what the patient needs to do in advance of their appointment. We strongly recommend that the patient consults w...