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May 1, 2019

LifeLabs launches Save My Spot™ app, allowing patients to wait where they want

Toronto, ON (May 1, 2019) – Digital technology is playing an increasingly important role in how Canadians receive health care. In addition to offering patients with digital services that allow them to book appointments and access their results online, LifeLabs is proud to introduce Save My Spot™, an electronic check-in service that enables patients to skip the line and wait where they want by virtually add themselves to the wait queue at a LifeLabs patient service centre.

“With Save My Spot™ we’re putting a greater focus on the experience that patients have at LifeLabs,” says Charles Brown, LifeLabs’ President and CEO. “We have a tremendous opportunity to use technology to benefit patients and investments like Save My Spot show how LifeLabs is helping to innovate our industry and put patients first.” 

Save my Spot™ is the latest enhancement to our digital patient experience, and is the first LifeLabs mobile app for patients. Powered by Net Check-In, a digital technology by ICS, Save My Spot™ provides patients with greater flexibility by allowing them to decide how and where they spend their time.

Save My Spot™ can be accessed through LifeLabs.com or by downloading the LifeLabs Net Check-In app on to a mobile device. Patients enter their basic information (i.e., preferred name, phone number, and optional email) to virtually add themselves to a PSC’s patient wait queue. Save My Spot™ is available at all 382 LifeLabs patient service centres (PSCs) in British Columbia, Ontario, and Saskatchewan.

Visit the following links to download the LifeLabs Save My Spot app:

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About LifeLabs

LifeLabs is Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor, and prevent disease. We support 20 million patient visits annually and conduct over 100 million laboratory tests through leading edge technologies and our 5,700 talented and dedicated employees. We are a committed innovator in supporting Canadians to live healthier lives, operating Canada’s first commercial genetics lab and the country’s largest online patient portal, with more than 2.3 million Canadians receiving their results online. LifeLabs is 100% Canadian owned by OMERS Infrastructure, the infrastructure investment manager of one of Canada’s largest defined benefit pension plans. Learn more at www.lifelabs.com.

 Media Contact:

 Cortney Cook

Communications Specialist

416 675 4530 x 42015

Cortney.Cook@lifelabs.com

FEEDBACK: Patients HCP