At LifeLabs, we are proud Canadians, serving Canadians from coast to coast. In the “Empowering Healthier Canadians” story series, we showcase the inspiring voices of our team members as they share what fuels their passion for serving Canadian communities, advancing healthcare, and embracing innovative technologies.
In today’s story, we’re profiling Operations Enablement Manager Amy Pooni, who exemplifies how agility and teamwork empower healthier Canadians.
While she may not interact with patients daily, Amy ensures Canadians can depend on critical diagnostic services. Her agility helps sustain LifeLabs’ commitment to consistently delivering answers and reassurance to patients and customers.
“Most people know us for blood tests, but they don’t see the scale and complexity of the work behind the scenes. We process millions of samples every year, and every one of them represent a person waiting for answers about their health,” said Amy. “We’re deeply involved in public health initiatives such as cancer screening programs and supporting rural communities with access to diagnostics.”
As Operations Enablement Manager, Amy makes sure the lab, and the people behind it, are always ready to deliver results Canadians can count on. When change comes, she leads the planning and preparation that supports LifeLabs in delivering answers and reassurances that empower healthier Canadians.
Through all the navigation and changes, Amy is an anchor for her colleagues as they navigate change. Her dedication and compassion ensure the team is prepared, no matter the situation.
“Amy is always taking the initiative and going above and beyond to support our leaders and team members,” said Amanda Watson, Senior Manager, New Services and Change Management. “Her calm, clear and concise approach is vital to a project’s success, and we are grateful to have her as part of our team.”
The ability to make an impact has driven Amy over the last 24 years with LifeLabs. Her career has grown from supporting LifeLabs as a Lab Assistant to a Supervisor at the LifeLabs Burnaby Metrotown Location, one of Canada’s largest Patient Service Centres. The experience she’s gained over the years has helped her understand and appreciate the importance of care and compassion when patients are at their most vulnerable.
She remembers how her role at Burnaby Metrotown allowed her to see the impact of teamwork in action and how it gave her the necessary skills to take on her current responsibilities as Operations Enablement Manager.
“This journey taught me that every role, no matter how big or small, makes an impact. Whether you’re drawing blood, solving logistics problems, or leading national initiatives, your work touches lives,” said Amy.
From supporting patients to ensuring the availability of critical diagnostic services, Amy is proud of how her career has empowered healthier Canadians.
“At LifeLabs, you’re never just doing a job; you’re part of a team that plays a vital role in the health of Canadians,” said Amy.