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LifeLabs Comes to You

Mobile Lab Services
We know not everyone is able to come to one of our Patient Service Centres, so our fleet of mobile services is ready to come to you. Serving thousands of patients every year in their home, or working in partnership with healthcare facilities, retirement homes and businesses, our mobile lab collection team has a range of services to make lab tests simple and convenient.

Physician Requested In-Home Lab Services

Private in-home collection
Our in-home blood collection and specimen pick-up service is available to patients in select provinces who meet certain criteria at the request of a physician. For patients who do not meet the criteria we are also pleased to offer home lab services for a fee through our new program.

Our in-home blood collection and specimen pick-up service is available to patients in select provinces who meet certain criteria at the request of a physician.

You are eligible for in-home collection and specimen pick up if you reside in a long-term care facility or if are unable to leave your home due to:

  • physical immobility
  • physical/mental hardship and/or pain
  • public health risk of spreading communicable diseases such as rubella or chicken pox

Individuals are not eligible if they are:

  • able to drive a motor vehicle
  • able to arrange transportation for shopping, banking or other activities
  • able and/or have returned to work

 

Requests for home blood collection and specimen pick up must be made by your healthcare provider. Only requests from physicians and healthcare providers are accepted and any changes to the lab requisition must come from the physician that placed the order. Requests for services from patients or family members will not be accepted.

For qualifying individuals, there is no charge for physician requested in-home lab services.

Home lab services may be ordered for a maximum of six months at a time. The service will automatically expire at the end of the duration stated in the physician order, or after six months. Service will also expire should you no longer meet the eligibility criteria. Please note that we are unable to request a renewal on a patient’s behalf.

The length of your visit will depend on the type and number of tests that you have. Appointments generally take between 15 – 30 minutes.

Appointments can be changed or canceled with 24-hour notice. Please call your closest Mobile Lab Regional Office to arrange.

Two missed visits, without advanced notice and not due to an emergency, may result in your home service being discontinued.

 

Location Phone Fax
Lower Mainland 604-412-4495 604-412-4441
Kamloops 250-374-1644 ext. 3 250-374-5638
Prince George 250-562-4191 250-562-7358
Victoria, Sooke 250-881-3113 250-881-3116
Central Nanaimo, Lantzville   250-753-3242
South Nanaimo, Duncan, Mill Bay   250-748-3235
Parksville, Port Alberni, Qualicum Beach, Nanoose Bay 250-248-6913 250-248-2652
Courtenay 250-334-4745 250-334-4637
Campbell River   250-287-3202

Some remote areas may not be covered by the service. Please call your closest Mobile Lab Regional Office to check service availability.

The safety and well-being of all staff and patients is our top priority and we are committed to a safe, respectful and harassment-free environment.

Unwelcome behavior can include actions or comments that demean, offend, embarrass or isolate such as:

  • Ridiculing, taunting, belittling, humiliating or insulting someone.
  • Unwelcome sexual flirtation or advances.
  • Refusing treatment from a healthcare provider because of their race, religion or accent.

Unfortunately, home services will be discontinued in the event:

  • A patient refuses to have a specimen drawn
  • A LifeLabs staff member feels verbally or physically threatened in any way by a patient, someone in the household, or a family pet
  • The location of service has been assessed as unsafe for our staff

 

Our in-home blood collection and specimen pick-up service is available to patients who meet the criteria outlined by the provincial Ministry of Health at the request of a physician.

Patients are eligible for home collection and specimen pick up if they reside in a long-term care facility or if are unable to leave their home due to:

  • physical immobility
  • physical/mental hardship and/or pain
  • public health risk of spreading communicable diseases such as rubella or chicken pox

Individuals are not eligible if they are:

  • able to drive a motor vehicle
  • able to arrange transportation for shopping, banking or other activities
  • able and/or have returned to work

 

Requests for home blood collection and specimen pick up must be made by a heath care provider by completing these simple steps:

1.Complete a laboratory requisition form. Please indicate:

  • Frequency of the mobile visit (e.g, 1/week)
  • Duration of the service. (e.g. 1 month)

2. Phone or fax the Mobile Lab Regional Office listed below which is closest to the home of the patient.  

Once we receive the request well will notify the patient of the home visit date. Due to high volumes, an appointment for a home collection or pickup may take up to six weeks. Please note that only requests from physicians and healthcare providers are accepted and any changes to the lab requisition must come from the physician that placed the order. Requests for service from patients or family members will not be accepted. 

Location Phone Fax
Lower Mainland 604-412-4495 604-412-4441
Kamloops 250-374-1644 ext. 3 250-374-5638
Prince George 250-562-4191 250-562-7358
Victoria, Sooke 250-881-3113 250-881-3116
Central Nanaimo, Lantzville   250-753-3242
South Nanaimo, Duncan, Mill Bay   250-748-3235
Parksville, Port Alberni, Qualicum Beach, Nanoose Bay 250-248-6913 250-248-2652
Courtenay 250-334-4745 250-334-4637
Campbell River   250-287-3202

Some remote areas may not be covered by the service. Please call your closest Mobile Lab Regional Office to check service availability.

For a stat request requiring emergency, same-day collection, requests must be called into the appropriate Mobile Lab Regional Office by 11:30 a.m.

For qualifying individuals, there is no charge for physician requested in-home lab services.

Home lab services may be order for a maximum of six months at a time. The service will automatically expire at the end of the duration stated in the physician order, or after six months. Service will also expire should the patient no longer meet the eligibility criteria. Please note that we are unable to request a renewal on a patient’s behalf.

The safety and well-being of all staff and patients is our top priority and we are committed to a safe, respectful and harassment-free environment.

Unwelcome behavior can include actions or comments that demean, offend, embarrass or isolate such as:

  • Ridiculing, taunting, belittling, humiliating or insulting someone.
  • Unwelcome sexual flirtation or advances.
  • Refusing treatment from a healthcare provider because of their race, religion or accent.

Unfortunately, home services will be discontinued in the event:

  • A patient refuses to have a specimen drawn
  • A LifeLabs staff member feels verbally or physically threatened in any way by a patient, someone in the household, or a family pet
  • The location of service has been assessed as unsafe for our staff

 

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Mobile Lab Services

Hospitals, long-term care and retirement homes
We are proud to offer a range of services to support collection, specimen pick up and testing for residents of non-acute hospitals, long-term care facilities and retirement homes. Our mobile lab service provides a convenient and cost-effective solution to your diagnostic lab testing needs
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Corporate Lab Service

Medical Surveillance and Employee Wellness
We make your medical surveillance program and employee wellness easy by coming right to your location to collect samples. Find out how our corporate mobile lab service is convenient, cost effective, and also increases employee compliance.