Your Privacy – Our Commitment

• Accountability: We are accountable to protect and safeguard your personal health information we collect, use and disclose. LifeLabs ensures that current privacy policies and procedures established are compliant with privacy legislation. Our Privacy Office conducts annual privacy training for staff, and conducts ongoing audits of our staff access to your personal health information. Our Privacy Office is available to respond to your privacy questions or concerns.
• Identifying Purposes: We will identify the purpose for which personal information is collected at or before the time the information is collected.
• Consent: LifeLabs operates on the order of your health care provider; therefore, consent may be implied for some defined circumstances. For example, when you visit one of our patient service centres with a test requisition from your physician, we rely on your implied consent not only to carry out those tests but to collect, use and disclose your personal health information in order to share the results with your health care providers. LifeLabs also posts notices in our patient service areas to advise you of the purposes for which we collect, use and disclose your personal health information. In some instances, LifeLabs will obtain your express consent when we collect, use and disclose your personal health information.
  What is Implied consent: implied consent is an assumption of permission to collect, use and disclose your personal information based on the fact that you presented yourself at our patient service centre for service. For example, your consent to collect, use and disclose your personal health information is implied in presenting your lab requisition when you come to one of our patient service centres for a blood test.
  What is express consent: this is consent provided either verbally or in writing, to LifeLabs to collect, use or disclose your personal health information except where otherwise required or permitted by applicable legislation. For example, we obtain your express consent when you request a hardcopy of your laboratory results.
• Limiting Collection: LifeLabs will limit the collection of personal health information to that which is necessary for the authorized purposes identified. Information will be collected by fair and lawful means.
• Limiting Use, Disclosure and Retention: Personal health information will not be used or disclosed for purposes other than those for which the information is collected or as required or permitted by law.

Access

You can access your results from the following provinces where LifeLabs operates:

Ontario and British Columbia                             

• LifeLabs online my results^TM – Ontario: https://myresults.lifelabs.com/#/
• my ehealth^TM portal – British Columbia: http://www.myehealth.ca/
• Written request submitted to our Privacy Office

Ontario: Privacy Request form
British Columbia: Privacy Request form 

• Ordering physician: Contact your ordering physician to obtain your results

Saskatchewan

Please contact your physician to receive a copy of your test results. LifeLabs only provides collection services in Saskatchewan and does not process the samples.

Correction(s)

LifeLabs does not make corrections to test results, unless our Medical Science Department considers such a correction is compulsory and in compliance with applicable medical and legal requirements. If you disagree with a LifeLabs test result, it is best that you request your physician order a repeat of those tests that you disagree with. This will allow for a valid comparison of the results
We will only make corrections to your demographic information (e.g. name, address, phone number) if the information we have about you is incorrect.