Skip to main content

LifeLabs introduces new features to MyCareCompass to offer patients an enhanced online experience in booking appointments and managing their health information

February 6 2024
Serving over 7 million Canadians nationwide, the platform serves to support patients and their health care providers in making informed decisions about their health with an array of digital tools and solutions.

We’re pleased to share with you several improvements to our online health portal, MyCareCompass. Serving over 7 million Canadians nationwide, the platform serves to support patients and their health care providers in making informed decisions about their health with an array of digital tools and solutions.

Faster and easier appointment booking

Our new modernized appointment booking system allows MyCareCompass users to book an appointment at any LifeLabs collection centre in just a few clicks. Users can search for a location, filter by their preferences, and choose a date and time that works best for them. Plus, our updated email notifications will ensure appointments can be managed with ease if there’s ever a need to cancel or reschedule.

New Lab Visit Number (LVN) recovery tool

When a patient visits one of our collection centres, they’re provided with a Lab Visit Number (LVN) after their samples are collected. This number will allow them to register with MyCareCompass (if they are not a user already) and access their lab test results in real time when they’re available, without having to wait to be contacted by a physician. If at any time a patient loses their LVN, they can take advantage of our new self-serve capabilities in MyCareCompass to recover the number and access their lab results.

Adding a family member to an existing account

We’ve introduced new capabilities to allow MyCareCompass users to register their family member(s)/dependents directly from the main dashboard. By registering family members/dependents, account owners will be able to view lab results and book appointments on the family member’s behalf—a great feature for caregivers.

Including new health education resources

We have partnered with IMD Health, the largest digital health education platform in Canada, to provide MyCareCompass users with high quality health education resources and materials to offer more insight on the purpose, process, and results of many laboratory tests. To access these resources, MyCareCompass users can simply log into their account, visit the Analytics page, and click on the links available through the Lab Test Information column.

If you have any questions about these new features, please contact our customer care line at 1-877-849-3637.

Thank you,

LifeLabs

22

Changes to H. pylori Urea Breath Testing

LifeLabs is experiencing a shortage of H. pylori breath kits due to vendor supply issues. As a resul...
22

CHANGES TO FECAL OCCULT BLOOD TESTING

Starting December 1, 2023, LifeLabs will no longer be supplying gFOBT cards to healthcare providers....
6

LifeLabs introduces new features to MyCareCompass to offer patients an enhanced online experience in...

Serving over 7 million Canadians nationwide, the platform serves to support patients and their healt...
6

Changes to Tube collection for Ionized Calcium

LifeLabs will be transitioning from using a 5.0 mL SST gold top tube to a 3.5 mL SST gold top tube f...
6

Changes CO2 Testing

Effective March 4th, 2024, specimens for total carbon dioxide ( CO2 ) requests must be collected on ...
9

CHANGES TO MRSA AND VRE SURVEILLANCE SWAB

Effective February 18th 2024, LifeLabs MRSA and VRE screening tests will change swabs from Amies gel...
2

Thyroglobulin and Anti-Thyroglobulin Test Ordering [ONTARIO]

Effective February 5, 2024, all thyroglobulin test orders will automatically have an anti-thyroglobu...
13

VASOACTIVE INTESTINAL POLYPEPTIDE (VIP)

**Delay in Turnaround Time (TAT)** Vasoactive Intestinal Polypeptide (VIP) will temporarily have ...
12

LifeLabs Introduces New Lab Test Information Database

In pursuit of an outstanding digital experience for our customers, we are excited to introduce our n...
27

LifeLabs launches Klinrisk algorithm for risk stratification of CKD progression

LifeLabs is partnering with Klinrisk to exclusively offer an algorithm-based test tool for risk stra...

HCPs
Newsletters

Read More
The stethoscope on the doctor's Desk

Scientific Publications

Read More
Scientist looking through a microscope in a laboratory


LifeLabs Verification Step

You are being taken to the payment form. Please check the box below to proceed.

     

    For rush results (NAAT within 12 hours and PCR within 24 hours)

    1. Order your FlyClear test and receive your FlyClear test requisition
    2. Book an appointment at a LifeLabs location below.
      • Bring your printed FlyClear requisition and Passport
      • Select your ordered Province’s Rush Test to start booking:
      British Columbia

      6084 Russ Baker Way
      Richmond near Airport

      COVID-19 PCR (24h) / Rush 12h NAAT

      Ontario

      6084 Russ Baker Way
      Richmond near Airport

      COVID-19 PCR (24h)
      Rush 12h NAAT
      Rapid Antigen (2h)

    Pre-Departure testing now available from the comfort of your home with MyVisit (Currently Greater Toronto Area only)

    1. Order your FlyClear test and receive your FlyClear test requisition.
    2. Book your Home Visit appointment with the MyVisit portal or, if your flight is within the next five days, contact a MyVisit coordinator 1-416-993-9579 (Monday – Friday, 9am-5pm EST)

    MyVisit Pre-departure testing offers:

    • COVID-19 PCR/NAAT swab testing
    • COVID-19 Antibody Blood (serology) testing

    The MyVisit fee is $80 per person.

    Pre-Departure testing

    Book your appointment online here. If your flight is within the next five days and you have received your FlyClear requisition, please contact a MyVisit coordinator 1-416-993-9579 (Monday – Friday, 9am-5pm EST).