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LifeLabs would appreciate your help in ensuring best patient care when critical values become available after office hours on the tests that you order on your patients. If we do not currently have this information, please contact Pam Bissoo at the LifeLabs Customer Care Centre (pam.bissoo@lifelabs.com 905-795-3151 ex.47055).

Best practice indicates that laboratories expedite reporting of laboratory tests that demonstrate critical values. In so doing, laboratories have to ensure that the results are communicated directly to the ordering physician, even if this is after office hours (which is often the case with community laboratories). This is a patient safety issue to ensure that potentially life-threatening abnormalities are dealt with promptly by the physician caring for the patient and ordering the test.
Most physicians do provide us with after-hours contact numbers, but recently we have seen an increase in critical results that cannot be communicated to the physician or other health care provider, as we do not have this after-hours hours information. LifeLabs does have oncall physicians who will convey these results directly to the patient, when we are unable to reach the physician. However, it is most appropriate for the patient’s Health Care Provider (HCP) to give advice to the patient.

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For rush results (NAAT within 12 hours and PCR within 24 hours)

  1. Order your FlyClear test and receive your FlyClear test requisition
  2. Book an appointment at a LifeLabs location below.
    • Bring your printed FlyClear requisition and Passport
    • Select your ordered Province’s Rush Test to start booking:
    British Columbia

    6084 Russ Baker Way
    Richmond near Airport

    COVID-19 PCR (24h) / Rush 12h NAAT

    Ontario

    6084 Russ Baker Way
    Richmond near Airport

    COVID-19 PCR (24h)
    Rush 12h NAAT
    Rapid Antigen (2h)

Pre-Departure testing now available from the comfort of your home with MyVisit (Currently Greater Toronto Area only)

  1. Order your FlyClear test and receive your FlyClear test requisition.
  2. Book your Home Visit appointment with the MyVisit portal or, if your flight is within the next five days, contact a MyVisit coordinator 1-416-993-9579 (Monday – Friday, 9am-5pm EST)

MyVisit Pre-departure testing offers:

  • COVID-19 PCR/NAAT swab testing
  • COVID-19 Antibody Blood (serology) testing

The MyVisit fee is $80 per person.

Pre-Departure testing

Book your appointment online here. If your flight is within the next five days and you have received your FlyClear requisition, please contact a MyVisit coordinator 1-416-993-9579 (Monday – Friday, 9am-5pm EST).