One crucial way LifeLabs protects the health and well-being of its employees working at Patient Service Centres is to have infectious patients wear appropriate personal protective equipment (PPE) when visiting a LifeLabs location. It is expected that symptomatic patients inform the front desk employee of their infectious status immediately upon arrival at which time appropriate PPE will be provided if it is not already being worn.
Recently, several incidents have been reported where an infectious patient did not self-identify at the reception desk, resulting in an exposure risk for both our staff and other patients in the vicinity. When sending an infectious or potentially-infectious patient to our Patient Service Centres, please ensure they are wearing the appropriate PPE (e.g. surgical mask) and remind them to advise the employee at the front desk upon their arrival.
Karis Maguire, Environmental Health & Safety