ATTENTION TRAVELLERS: FlyClear™ by LifeLabs migrated to a new portal on December 14, 2021.
If you are looking to register for travel-related COVID testing or access your FlyClear results, here.
The Medical/Scientific staff at LifeLabs welcomes consultations from all healthcare providers regarding:
- general information about laboratory testing (utilization issues, appropriate tests to order)
- the interpretation of specific results specific
- questions or problems with testing
To consult with our Medical/Scientific staff, please call our customer care centre at
- B.C.: 604-431-7206 1-800-431-7206
- Ontario: 1-877-849-3637
- Saskatchewan: 604-431-7206 1-800-431-7206
Depending on the nature of your enquiry, the customer care centre staff will then distribute your request for consultation to the appropriate Laboratory Medicine discipline:
- Anatomic Pathology (Ontario only)
A member of the Medical/Scientific Staff will get back to the requesting healthcare provider within one business day. The vast majority of these calls are handled on the same day as the request for consultation.
If your question is of an urgent nature, please ask for a consultation with the Medical Director on call outside of regular business hours (Monday to Friday 8 a.m. to 5 p.m.).
LifeLabs Medical/Scientific staff are pleased to provide this service, as it allows us to be in contact with our Health Care Provider customers. This interaction often leads to improvements in the service that we provide.
Offices and Main Labs
International Reference Laboratory (IRL)
100 International Blvd.
Toronto, ON M9W 6J6
- Kennedy Laboratory (KL)
6560 Kennedy Rd.
Mississauga, ON L5T 2X4
Burnaby Reference Laboratory (BRL)
3680 Gilmore Way
Burnaby, BC V5G 4V8
- Cam Coady Building (CCB)
7455 – 130 Street
Surrey, BC V3W 1H8
Victoria Reference Laboratory (VRL)
3201-4464 Markham St.
Victoria, BC V8Z 7X8