Community Report
2020

Innovating for a Healthier You

Partnerships are central to our business approach, particularly when it comes to making services easily available to customers. Our most recent collaboration is the new virtual care offering available on our my MyCareCompass portal, offered in partnership with TELUS Health MyCare (formerly Babylon by TELUS Health), Appletree Medical Group, Maple and WELL Health.

MyCareCompass allows customers to book appointments and view their test results online. Now customers in Ontario can also book and conduct a secure, private consultation with a partnering physician to follow up on test results or discuss health issues. By providing access to digital health care tools, we are putting our customers at the centre of all we do and empowering them to manage their health care journey with confidence and ease.

At LifeLabs, we know that in order to empower our customers to live their best lives, we need to provide an experience that’s based around their needs – and our mobile services team in Ontario is doing just that. When LifeLabs first introduced MyVisit™, we gave customers the freedom to choose where and when they receive service. Building on this success, we have evolved this program to include innovative technology that allows customers to upload their requisitions and book same-day appointments online. These enhancements not only deliver greater convenience, they also provide an alternative option for those requiring essential diagnostic services during the pandemic. The enhanced MyVisit™ program is available in select communities across Ontario and we have plans to expand to other areas of the province in the coming months.

There is a lot more to discover!