Page Banner

Accessibility

LifeLabs is committed to treating people with respect and in ways that
help them maintain their dignity and independence.
We are a caring and customer driven organization committed to providing inclusive, barrier free services and workplaces for our customers and our employees with disabilities. We respect the dignity and independence of all members of our communities and work to remove any barriers to their needs at any LifeLabs facilities.

Our Commitment

LifeLabs is committed to treating people with respect, and in ways that help them maintain their dignity and independence. We care about delivering the best possible experience, and are committed to providing inclusive, accessible services and workplaces for our customers and our employees with disabilities.

Our Approach

We are dedicated to fully integrating accessibility and inclusivity into the LifeLabs experience. That’s why we’ve adopted the Web Content Accessibility Guidelines (WCAG) 2.0 Level AA as our beacon for web accessibility. For our LifeLabs locations, we are committed to continuous improvement of our facilities and practices to ensure easy access and participation for all. We continually evaluate and evolve our practices and identify ways to improve the accessibility of all LifeLab services.

To learn more about how LifeLabs has adopted accessibility within it’s company processes, fabric, and culture, please review the documents below:

LifeLabs Accessibility Policy (pdf)
LifeLabs Accessibility Multi-Year Plan (pdf)
LifeLabs AODA Feedback Procedure (pdf) 

We’re Here to Help

LifeLabs is a caring and customer-driven organization and is committed to constantly improving our services. If you need assistance, or have questions or feedback on the accessibility of our website or facilities, please contact us using the information below:

By Online Form: Contact Us form

By Email: accessibility@lifelabs.com

A Notice on Third Party Content: LifeLabs’ website utilizes third party content for some features. We are continuously working with our procured vendors to provide a more accessible experience. Some third party content that is readily available to all cannot be customized, and we cannot guarantee the accessibility of this content. If you would like assistance using this content, please contact us using our online contact form or by emailing us at accessibility@lifelabs.com.

For further information, contact us:

 

In B.C.:

In Ontario:

More Information

Phone: 1-800-431-7206 

Email: ContactUs-BC@LifeLabs.com

Phone: 1-877-849-3637 

Email: ContactUs-ON@LifeLabs.com

LifeLabs Accesibility Policy (pdf)

LifeLabs Accessibility Multi-Year Plan (pdf)

LifeLabs AODA Feedback Procedure (pdf)

Privacy legislation requires organizations to have such policies, practices and programs in place that demonstrate the strong, commonly accepted privacy standard that the public expects. These laws are generally based on the Canadian Standards Association’s Code for the Protection of Personal Information (CAN/CSA-Q830-96). LifeLabs incorporates these principles into our business practices.