ClearPass

COVID-19 Home PCR Kit

COVID-19 Home PCR Kits

IMPORTANT: As of March 1, 2023, LifeLabs will no longer sell COVID-19 Home PCR kits. We appreciate those that previously purchased kits and will continue to test samples dropped off at LifeLabs until April 24, 2023. Results will be available in the ClearPass web app until April 30, 2023. For more information, please view the FAQ

NOTE: This test does not meet travel clearance requirements. If you plan to travel outside of Canada, click here to purchase a FlyClearTM pre-departure test.

How to Self-Collect a PCR Sample?

Self-collect your sample

Follow the step-by-step self-collection and packaging instructions provided in your Home PCR Self-Collection Kit. 

You may view the instructional video or download the instructions as a PDF to guide you through the self-collection process.

Note: In order to receive reliable test results, please follow the instructions carefully.

Drop off kit

Drop off your sample at any LifeLabs® Patient Service Centre on the same day or the day after you self-collect it. Find a location near you

Or

Return your sample to LifeLabs® using FedEx®. You are responsible for paying the shipping costs. Click here for details.

Obtain your Results

LifeLabs® aims to make your results available to you within 24 hours of receiving your sample. When your results are ready you will receive an email containing a secure link to your results in the ClearPassTM web app.

  • To access test results, please login to your ClearPassTM account at https://my.thrive.health with the username and password you created
  • Select “Care Network” then click on “COVID-19 Test Result”

If more than 48 hours have passed since your sample was received by LifeLabs® and your results are not available in the ClearPassTM web app, please contact LifeLabs® by email at clearpass@lifelabs.com

Note: We recommend you download and save your results for future reference. After April 30th, you will no longer be able to login to the ClearPass web app to access your results.

FAQs

ClearPass Customer Support

If you have any questions or require support, please contact our customer service team.

If more than 48 hours have passed since we received your sample, please send us an inquiry at:

clearpass@lifelabs.com

1-877-313-4982

Monday to Sunday 24/7.