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Integrating LifeLabs And Former CML Patient Service Centres

Since October 2013, LifeLabs has been working to bring LifeLabs Medical Laboratory Services and CML HealthCare together. One key step in this integration has been to convert former CML collection centres to LifeLabs Patient Service Centres (PSCs). The transition of locations in Northeastern Ontario, Southwestern Ontario, and Eastern Ontario was completed in the fall, redirecting testing from CML to LifeLabs regional laboratories. Shifting specimen analysis in these areas to LifeLabs regional laboratories has provided the expected benefits of improved turn-aroundtimes and specimen integrity. 

The next step in the integration process will be complete in the spring of 2016 when the LifeLabs Laboratory
Information System (LIS) is implemented in the remaining 110 CML locations and in the laboratory on Kennedy Road in Mississauga. This means that all test results will be reported through the LifeLabs LIS. Healthcare Providers who currently receive results through an EMR from CML, but not from LifeLabs, will be contacted to initiate the connection to LifeLabs LIS with their EMR vendor. In addition, once the LIS transition is complete, the former CML and LifeLabs Customer Care Centres will merge and operate 24/7 to provide service to all LifeLabs’ clients from communicating alert and critical results to ensuring all queries are addressed promptly.

As we transition the LIS, you will see updated LifeLabs signage in the community. You may also notice that we have a new look and feel with new
colours. LifeLabs new logo is easier to see and read, making us more visible in the hundreds of communities where we operate.

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