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Pick-up or Drop Off of Collection

***ATTENTION***

Due to the state of emergency in British Columbia, some samples may see delays in arriving at our lab. For information on current provincial advisories please visit https://www.emergencyinfobc.gov.bc.ca/.


Postal Code Search

Once you have registered your kit and your collection has been observed by a LifeLabs technician, you will need to schedule a pick-up or arrange for a sample drop off.

Enter your postal code below to check if you are within the FedEx serviceable area.

Based on the postal code entered, you qualify for a FedEx pick-up. See below the instructions on how to schedule a Fedex pick-up.
Based on the postal code entered, you do not qualify for a FedEx pick-up. See below the instructions on how arrange for a sample drop off at any ONE of the participating locations.
Note: If you do not qualify for a FedEx pick up or if you collected your sample after 10 am on a Friday, please arrange to drop off your sample at a participating location listed below. This will ensure your sample is processed at our lab and results are provided to you within 72 hours of the sample being dropped off.

FedEx pick-up

Immediately after packaging your sample, call FedEx to arrange for your pre-paid pick-up. Your sample should be picked up the same day or within the next day your sample is collected. The label included has a default pick-up for Vancouver International Airport with a ship-to address of Surrey, BC. Ensure you provide your pick-up address instead.

Your home collection kit can be dropped off at select drop box locations only. Please DO NOT drop off your kit at any FedEx (FASC) locations. Please remember to keep track of your FedEx confirmation number to track your kit. You will receive results within a maximum of 72 hours of the sample being picked up by FedEx.

If you need any additional assistance, please call LifeLabs Customer Care at : 1-877-313-4982

For complete shipping instructions, please follow the steps below:

Please call FedEx at 1-855-344-3917 between 08:30 to 19:00 EST Monday to Friday to schedule a pick up for the next day.

Please be sure to provide FedEx with your current pick-up address.

If calling in, please listen to the options, or follow the steps below:

  1. State your preferred language, or press the corresponding number
  2. Say “Schedule a Pick-Up” or press the number “1”
  3. Say “Schedule a Pick-Up using a Label”
  4. Enter or verbally state the tracking number on your package, which is found above the barcode on your shipping sticker (and noted in yellow below).
  5. The agent may ask if the tracking number shows that the pick-up address was ‘Vancouver International Airport’. If so, please say “Not correct” and provide them with your current pick-up address.
  6. Request for a same-day pick-up. In the event that FedEx can only pick-up the following day, please schedule your pick-up nevertheless. You will NOT need a retest if the pick-up is the same or next day.

Arrange for a sample drop off

Please note: Only Shoppers Drug Mart locations, LifeLabs patient service centers and FedEx drop box locations listed on this page are part of the sample drop off program.
All customers are required to wear a mask or a face covering upon arrival at the location for a sample drop off.

Drop off locations

Enter your postal code or city to find a drop-off location near you
PSC - Patient Service Centre
Showing 351 - 548 of 548 locations

Special Shipping Needs

(Available for customers in British Columbia, Saskatchewan and Yukon)

If you did not qualify for a FedEx pick up, contact our LifeLabs Customer Support Centre at
+1 877-313-4982  to arrange for a pick-up.

Your health & safety is important to us

Please note that face masks are mandatory at all times at all of our locations to ensure the health and safety of all customers and employees.

Please inform staff if you are unable to wear a mask due to a medical condition. 

Thank you for your cooperation!