Please call FedEx at 1-855-344-3917 between 08:30 to 19:00 EST Monday to Friday to schedule a pick up for the next day.
Please be sure to provide FedEx with your current pick-up address.
If calling in, please listen to the options, or follow the steps below:
- State your preferred language, or press the corresponding number
- Say “Schedule a Pick-Up” or press the number “1”
- Say “Schedule a Pick-Up using a Label”
- Enter or verbally state the tracking number on your package, which is found above the barcode on your shipping sticker (and noted in yellow below).
- The agent may ask if the tracking number shows that the pick-up address was ‘Vancouver International Airport’. If so, please say “Not correct” and provide them with your current pick-up address.
- Request for a same-day pick-up. In the event that FedEx can only pick-up the following day, please schedule your pick-up nevertheless. You will NOT need a retest if the pick-up is the same or next day.