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End of Life Notice - iLabLink

January 15 2020
Please note that iLabLink being retired on January 31st, 2020

Background

On Tuesday, December 17th, LifeLabs announced that we had identified a cyber-attack involving unauthorized access to our computer systems with customer information that could include name, address, email, login, passwords, date of birth, health card number, and lab test results. In light of this attack – and the information that was potentially exposed – we have decided to retire our iLabLink system, effective January 31st, 2020. We recognize that a number of our clients rely on iLabLink and we are committed to continuing to deliver your results to you in support of patient care.

You will be able to access your historical reports on iLabLink up until January 31st, 2020.

What we’re doing

We are transitioning our clients to our LaunchPad EMR, which offers greater reliability and security to both LifeLabs and valued clients.

A number of tools and information are available on our website: /healthcare-providers/reports/. If you have any questions, see our FAQs or contact the LifeLabs IT Service Desk at 1-800-465-6001 or email at ITServiceDesk@LifeLabs.com.

To see the full release, please click here.

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Please note that face masks are mandatory at all times at all of our locations to ensure the health and safety of all customers and employees.

Please inform staff if you are unable to wear a mask due to a medical condition. 

Thank you for your cooperation!