1. Register your kit and
2. Book and attend a virtual observation with a LifeLabs technician.
Your collection MUST be observed by a LifeLabs technician or a designated onsite collector to be valid, and kits MUST be registered to connect results back to you.
Failure to do so will result in your specimen being rejected and could create a delay to when you can legally end your quarantine.
How it works?
(SARS-CoV-2 infection) easily by collecting your sample at home in 5 simple mandatory steps!
Instructional Video - Adult
Click the “play” button below to watch an instructional video for what to expect while completing the COVID-19 Home Collection Kit. If you will be completing the kit for a child, watch the video below.
Trained LifeLabs technicians will be observing the collection virtually. Through this virtual observation, you will be instructed on how to complete the COVID kit self-collection. The samples will be tested at LifeLabs laboratories or our trusted partners and the results will be provided by LifeLabs via email.
LifeLabs now offers a convenient home collection kit for travellers to test for COVID-19 safely and easily through the comfort of their home or hotel. The kit contains a swab which you will insert only 1cm into your nostrils under supervision by an observer. It will then be sealed, packaged, shipped, and tested at a LifeLabs laboratory and you will receive your results within 72 hours of the sample being dropped off or picked up.
On the kit registration form, you will be prompted to enter the Kit ID.
The Kit ID is present on the side of the box.
The COVID-19 Home Collection Kits you received are identical and not specific to Day 1 or Day 8 testing. You can use either as Day 1 and Day 8.
Please enter the Kit ID as per the example in the format below.
Correct KIT ID for the above example: ZZ000017
Please ensure you register your kit prior to booking and attending your virtual observation appointment.
To ensure proper testing, you will need to book a virtual appointment with a LifeLabs technician through Microsoft Teams (MS Teams), who will guide you through the self-collection. If using a mobile device, please download the free Microsoft Teams application found in your app store before your appointment and view the instructional video here at least one hour prior to your appointment. The video will give an overview of what to expect during your sample collection.
Instructions for Installing and Testing MS Teams can be found by clicking the links below. You do not need to create a MS Teams account for this session:
Hardware Requirements for MS Teams
Install MS Teams
Test MS Teams
For optimal experience when connected with a technician to observe your test collection, we recommend using the following browsers:
- If on a desktop computer, please use Google Chrome browser
- If on a mobile device, please download the free ‘Microsoft Teams’ application found in your app store.
Ensure you allow your browser access to both your camera and microphone when connecting with a technician.
If you do not qualify for a video consultation or you were unable to find any suitable time slot to meet the collection deadline, LifeLabs has alternate options to assist you with your specimen collection.
To ensure the most accurate testing, you can select the collection type that best suits your needs.
- Schedule a telephone consultation with one of our technicians to guide you through your collection by contacting our LifeLabs customer support Center at +1 877-313-4982
- Schedule a time to visit any ONE of the locations below with your COVID-19 sample collection kit.
- Participating Shoppers Drug Mart locations only. (Exclusively available for customers in British Columbia)
- Russ Baker Way location. (Available for customers in British Columbia exclusively)
- Address: 6084 Russ Baker Way, Richmond, BC V7B 1B4
Phone: +1 877-313-4982
- Address: 6084 Russ Baker Way, Richmond, BC V7B 1B4
For customers in Yukon and Saskatchewan:
Please call the LifeLabs customer support Center at 1-877-313-4982 to arrange for an alternate collection service.
Please note: Collection MUST be observed by a LifeLabs technician or designated onsite collector to be valid, and kits MUST be registered to connect results back to you. Failure to do so will result in your specimen being rejected and could create a delay to when you can legally end your quarantine.
Once you have collected your sample, contact FedEx at 1-866-338-0456 between 08:30 to 19:00 EST Monday to Friday to schedule a pick up for the next day.
Your home collection kit cannot be dropped off at a drop box or FedEx (FASC) locations, and should be collected the day your sample is collected.
Please remember to keep track of your FedEx confirmation number to track your kit.
If your final destination is outside of the three listed provinces, you can still complete your COVID-19 test with our COVID-19 Home Collection Kit by following the 5 mandatory steps below
- Register your COVID-19 Home Collection Kit at LifeLabs.com/covidkit and select your province of entry.
- Book a virtual observation by a LifeLabs technician.
- Complete your test through virtual appointment.
- Schedule a FedEx pick up.
- Obtain your results!
Please note: The alternate collection or drop off locations listed on the website are for BC, SK and YK customers only. If you are completing your COVID-19 test in a province outside BC, SK or YK, please ensure you book and attend virtual observation appointment and schedule a sample pick up by FedEx ONLY.
If you do not qualify for a FedEx pick up or if you collected your sample after 10 am on a Friday, click on the link below to arrange to drop off your sample at a participating location. This will ensure your sample is processed at our lab and results are provided to you within 72 hours of the sample being dropped off.
If you need any additional assistance, please call LifeLabs Customer Care at : 1-877-313-4982.
If there is any issue with your COVID-19 kit, and you require a new kit, follow the instructions below.
Option 1: If you have already registered a kit online, you can order a replacement kit online:
- Find the Order Confirmation email you received when you first registered your kit online.
- Click on the Link in the email to download your requisition.
- Log in using the Password you created during registration.
- Click on the “Reorder” button beside the kit you need to replace.
- Confirm the delivery address.
You will receive a confirmation email with details about your replacement kit shipping status.
You can also order a replacement kit by following the link below. You need to have your Order ID and password ready.
Option 2: If you cannot find your registration email, you can coordinate the shipping of a replacement kit by calling our call center at: 1-877-313-4982
Results will be provided within 72 hours of the sample being dropped off or picked up. Results will be sent through the email address you provided at the time of collection. You will receive an email with a secure link to access your test results.
If you were assisted by LifeLabs customer support center for registration / appointment booking and if you used our telephone guidance service, you will receive a call from a LifeLabs employee to deliver your results and they can mail you the results upon request.
Collecting your sample with a buccal swab aids COVID-19 testing analysis by improving your test quality and reducing the need to retest. Some COVID-19 Home Collection Kits include instructions which do not mention a buccal swab, however your collection coach will guide you through both buccal and bilateral nasal collection.