Patient Information

Plan your visit

The health and safety of our customers and employees is our top priority, which is why we’ve made some changes to help protect against the transmission of COVID-19, while ensuring your comfort and well-being.

As we transition into a ‘new normal’, we’ve focused on making changes in key areas including which have been clinically shown to reduce the spread of COVID-19: limited capacity, physical distancing, a robust health screening process, and heightened cleaning and sanitation procedures.

You can view a more comprehensive version of our safety plan here.

Spread kindness, not COVID-19

We understand this situation is new to everyone, as there have been lots of changes that have taken place since COVID-19 emerged.

We greatly appreciate your patience, understanding and cooperation as we all adapt to our new normal and navigate these changes.

Should you have any questions or concerns, our staff is here to help you to the best of their abilities.

We’re all in this together! In the words of Dr. Bonnie Henry, the Provincial Health Officer for British Columbia, please “Be Kind, Be Calm, & Be Safe”. Thank you!

Prepare for your visit

Spend less time in the waiting room by booking an appointment online, or by virtually checking with Save My Spot!™. We’ve added more appointment availability so you can visit at a time convenient for you!

Have your requisition ready for your appointment. You can either bring a printed copy with you, or email* your electronic requisition to the dedicated email address based on your province: 

Please ensure you include your legal first name and last name as the subject line.

Your health care provider can also email LifeLabs your requisition:

We are asking health care providers to email a PDF copy of the requisition to the dedicated email address:

Have your face mask ready to take with you. We are asking customers to wear masks while within our facilities as an additional precaution for when physical distancing may not be maintained.

Please arrive on time for your appointment, but do not arrive earlier than 5 minutes before your appointment to help reduce volume and support physical distancing in our facilities.

Please be advised that customer volume may impact our collection centres’ ability to maintain physical distancing at all times. To support our safety measures, we ask customers who are able to wait outside the facility or in their car after they have been checked in by a staff member.

Click here for more information on how to prepare for a test

When you arrive

Sanitize your hands & wear a mask

When you arrive, please sanitize your hands and wear a mask while in our facility to help ensure your safety and the safety of others around you, especially in situations where physical distancing isn’t always possible. We’re asking all customers to wear masks, with the exception of those who may have medical conditions such as respiratory issues, are under the age of 2, or cannot apply and remove a mask on their own. 

Advanced registration with our greeter

Our greeter is there to help ensure your visit goes smoothly. Upon arrival, our greeter will register you and ensure you are in the queue, as well as:

  • Ask COVID-19 screening questions
  • Confirm appointments & Save My Spot users
  • Confirm requisitions (if your requisition was emailed or if you have a hard copy)
  • Manage space in waiting rooms

Proactive Screening

We are screening anyone who visits our Patient Service Centres. Upon arrival you will be asked a few questions to determine if you screen positive for COVID-19. Even if you screen positive, you will still be served, but given a mask to wear if you do not have one, isolated from others, and processed at an accelerated rate.

Our greeters will ask you the following questions:

  1. Have you had a fever, cough, sore throat, runny nose, headache or difficulty breathing in the past 14 days?
  2. Have you had contact with a confirmed or probable case of COVID-19 in the past 14 days?
  3. Have you been recently instructed to self-isolate/quarantine by local public health authorities due to travel or contact history?
  4. Did you or your physician email or fax in your requisition?

New safety measures for walk-ins

If you were unable to book an appointment online or use Save My Spot!™, we are still accepting walk-ins. When you arrive, our greeter will enter you into the queue and will ask you to return at your assigned time.

You may wait in your car, at a nearby coffee shop, or in any location that allows for proper physical distancing. You will not lose your spot in line. If you have any mobility issues or health conditions that prevents you from waiting elsewhere, you may wait for your turn in the waiting room.

Physical distancing & new pathways

In our facilities, customers are asked to maintain a 2-meter distance at all times.

We have measures in place to limit the number of people in the waiting room at any given time, and we have removed some chairs to further promote physical distancing.

In addition, we have shifted our chairs to ensure proper physical distancing, & have outlined pathways on the floor for you to follow during your appointment. These pathways are one-way traffic flows (similar to a grocery store).

Sanitation

Proper sanitation always remains one of our top priorities to ensure everyone’s health and safety. We’re asking all customers to sanitize their hands upon arrival, but we also have many cleaning measures in place such as:

  • Decontaminating rooms and equipment immediately after servicing a customer.
  • Regular cleaning of any surface that is frequently touched by customers (i.e. door handles, coat hangers).
  • Decontaminating washrooms immediately after it is used by a customer that screens positive for COVID-19. 

Important information about COVID-19 testing

Please note that our Patient Service Centres do not collect nasal swab specimens for COVID-19 active infection testing, although blood testing for COVID-19 antibodies is now available. For information about how to access COVID-19 nasal swab testing, please start by visiting local provincial self-assessments tools online (see links below) to determine if you require this test, and follow the directions provided.

Ontario

British Columbia

Saskatchewan

We look forward to seeing you!

* Disclaimer: LifeLabs is accepting requisitions via email to support our patients who present to a Patient Service Centre with an electronic requisition.  There is a risk of inappropriate disclosure when emailing a requisition from a public email domain.  The patient is responsible for the security of the electronic copy of the requisition when it is on their mobile device or when it is emailed from the patient’s public email domain to LifeLabs. LifeLabs will maintain the security of the requisition when it is received by LifeLabs.

COVID-19 Antibody Serology Testing now available

LifeLabs is pleased to offer its COVID-19 antibody test, helping customers and their health care providers assess and determine prior COVID-19 infection.  Antibody testing, also referred to as serology testing, can also help individuals and their health care providers understand if they’ve had prior infection or exposure to COVID-19—even if they were asymptomatic.

Please visit our COVID-19 Antibody Test product page for more information.

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