Healthcare Provider Information
LifeLabs continues to redeploy non-essential testing capacity to support this urgent public health need. We request that healthcare providers consider delaying routine blood work where possible, to support our efforts to redeploy resources and equipment towards the COVID-19 response.
Providing COVID-19 laboratory testing
One way we are doing our part is by starting laboratory testing for COVID-19, adding critical testing capacity in coordination with our government partners. Where possible, we are redeploying non-essential testing capacity to support this urgent public health need. Working with government and public health officials, we are contributing more than 1,000 samples a day of testing capacity in Ontario and 600 a day in British Columbia. We will expand upon this as we are able to in the coming days.
Please note that our Patient Service Centres do not collect nasal swab specimens for COVID-19 active infection testing, although blood testing for COVID-19 antibodies is now available. For information about how to access COVID-19 nasal swab testing, patients are advised to start by visiting local provincial self-assessments tools online (see links below) to determine if they require this test, and follow the directions provided.
Email and fax requisitions
Every day, we process thousands of requisitions manually so customers can visit any LifeLabs collection centre.
To email a patient’s requisition, please follow the steps below:
1. Create one email per patient
2. Email a PDF copy of the requisition to the dedicated email address
3. Use the patient’s legal first name and last name as the subject line
To fax a patient’s requisition, please use the following fax numbers:
ON Fax Number: 905-795-9891
BC Fax Number: 1-888-674-0370
Disclaimer: LifeLabs is accepting requisitions via email to support our patients who present to a Patient Service Centre with an electronic requisition. There is a risk of inappropriate disclosure when emailing a requisition from a public email domain. The patient is responsible for the security of the electronic copy of the requisition when it is on their mobile device or when it is emailed from the patient’s public email domain to LifeLabs. LifeLabs will maintain the security of the requisition when it is received by LifeLabs.
We aim to process requisitions within 24 hours of receiving them.
To help us process requisitions efficiently:
- Fax or email a single requisition at a time;
- Record only the patient’s first and last name in the subject line;
- Ask your patients to wait until the next day to visit one of our collection centres. If that is not possible, we recommend that they bring a physical copy of their requisition to the LifeLabs collection centre instead.
- If you send the requisition to your patient, you do not need to fax or email it to us, as we will be processing the patient’s copy.
Screening Protocol Updates
We are proactively screening anyone who visits our Patient Service Centres. Customers may notice a line-up or delay before entering as employees ask individuals about their travel history, whether they’re experiencing any respiratory symptoms and their contact with others.
If a patient screens without risk, they will be able to enter the waiting room. If they meet the current case definition for suspected COVID-19, employees will begin a special infection-control protocol including:
- Immediately providing the patient with a mask
- Isolating them from other patients
- Serving the patient as quickly as possible; and
- Decontaminating the space after the patient has left.
We are also piloting a new process to limit the number of customers we serve at any one time by registering customers at the entrance, and asking customers to wait outside if we are not able to provide immediate service to further protect customers and staff.
Support for vulnerable populations and the immunocompromised
Patients who are immunocompromised, or considered vulnerable population, are strongly encouraged to utilize our Appointment Booking and Save My Spot app when planning a visit so they can limit the time spent at our locations.
In our screening process, patients are asked to indicate if they are immunocompromised or are otherwise in a vulnerable population. We will take several proactive actions to ensure patient safety and well-being by providing a mask, isolating patients from other individuals at our location, and expediting service.
COVID-19 Antibody Serology Testing now available
LifeLabs is pleased to offer its COVID-19 antibody test, helping customers and their health care providers assess and determine prior COVID-19 infection. Antibody testing, also referred to as serology testing, can also help individuals and their health care providers understand if they’ve had prior infection or exposure to COVID-19—even if they were asymptomatic.
Please visit our COVID-19 Antibody Test product page for more information.