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Book Your Virtual Appointment

Getting Ready for Your Virtual Appointment

Before you proceed

Note: Please book your virtual appointment by clicking on the calendar link based on your port of entry and day of testing. If you are unable to find a suitable time slot in the calendar for your designated test type, we recommend you try to book a virtual appointment through any ONE of the other calendars designated for another testing day and/or port of entry. If you are still unable to find suitable time slot, see below for alternate collection options.

What if I am not eligible for a virtual appointment?

If you do not qualify for a video consultation or you were unable to find any suitable time slot to meet the collection deadline, LifeLabs has alternate options to assist you with your specimen collection.

To ensure the most accurate testing, you can select the collection type that best suits your needs.

Schedule a time to visit any ONE of the locations with your COVID-19 Home collection kit. (Available for customers in British Columbia only).

~OR~

Schedule a telephone consultation with one of our technicians to guide you through your collection by contacting our LifeLabs customer support Center at
1-877-313-4982

For customers in Yukon and Saskatchewan:

Please call the LifeLabs customer support Center at 1-877-313-4982 to arrange for an alternate collection service.

Instructional Video - Adult

Click the “play” button below to watch an instructional video for what to expect while completing the COVID-19 Home Collection Kit.  If you will be completing the kit for a child, watch the video below.

Download the Instructions as a PDF:

Instructional Video – Child

Click the “play” button below to watch an instructional video for what to expect while completing the COVID-19 Home Collection Kit.