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Alternate Collection Options

If you do not have a laptop or a smartphone with a camera, microphone, and speakers or if you do not have a reliable internet connection for a virtual appointment, you can schedule a telephone or an in-person appointment to assist you with your specimen collection.

1. Telephone Appointment​

To schedule a telephone appointment with one of our technicians to guide you through your collection by call, follow the steps below:

1. Contact our LifeLabs customer support centre at 1-877-313-4982

2. Provide your Last Name and Order Id.

3. You will receive a call from the LifeLabs technician on the date and time of your appointment.

If you are unable to connect or need to reschedule, please call Customer Support at 1-877-313-4982.

2. In-person Appointment​

For customers in British Columbia only.

Book an appointment at any ONE of the locations below for your sample collection.

Please bring the COVID-19 Home collection kit you received for your appointment. 

 

 

 

In-person appointment locations

Showing all 19 locations

Special Collection Service

(Available for customers in British Columbia, Saskatchewan and Yukon)

If you did not qualify for a video consultation, contact our LifeLabs Customer Support Centre at
+1 877-313-4982 to arrange for an alternate collection service.

Call LifeLabs Customer Support Centre Book a Telephone Consultation

For rush results (NAAT within 12 hours and PCR within 24 hours)

  1. Order your FlyClear test and receive your FlyClear test requisition
  2. Book an appointment at a LifeLabs location below.
    • Bring your printed FlyClear requisition and Passport
    • Select your ordered Province’s Rush Test to start booking:
    British Columbia

    6084 Russ Baker Way
    Richmond near Airport

    COVID-19 PCR (24h) / Rush 12h NAAT

    Ontario

    6084 Russ Baker Way
    Richmond near Airport

    COVID-19 PCR (24h)
    Rush 12h NAAT
    Rapid Antigen (2h)

Pre-Departure testing now available from the comfort of your home with MyVisit (Currently Greater Toronto Area only)

  1. Order your FlyClear test and receive your FlyClear test requisition.
  2. Book your Home Visit appointment with the MyVisit portal or, if your flight is within the next five days, contact a MyVisit coordinator 1-416-993-9579 (Monday – Friday, 9am-5pm EST)

MyVisit Pre-departure testing offers:

  • COVID-19 PCR/NAAT swab testing
  • COVID-19 Antibody Blood (serology) testing

The MyVisit fee is $80 per person.

Pre-Departure testing

Book your appointment online here. If your flight is within the next five days and you have received your FlyClear requisition, please contact a MyVisit coordinator 1-416-993-9579 (Monday – Friday, 9am-5pm EST).

Your health & safety is important to us

Please note that face masks are mandatory at all times at all of our locations to ensure the health and safety of all customers and employees.

Please inform staff if you are unable to wear a mask due to a medical condition. 

Thank you for your cooperation!