Alternate Collection Options
If you do not have a laptop or a smartphone with a camera, microphone, and speakers or if you do not have a reliable internet connection for a virtual appointment, you can schedule a telephone or an in-person appointment to assist you with your specimen collection.
1. Telephone Appointment
To schedule a telephone appointment with one of our technicians to guide you through your collection by call, follow the steps below:
1. Contact our LifeLabs customer support centre at 1-877-313-4982
2. Provide your Last Name and Order Id.
3. You will receive a call from the LifeLabs technician on the date and time of your appointment.
If you are unable to connect or need to reschedule, please call Customer Support at 1-877-313-4982.
2. In-person Appointment
For customers in British Columbia and Ontario only.
Book an appointment at any ONE of the locations below for your sample collection.
Please bring the COVID-19 Home collection kit you received for your appointment.
In-person appointment locations
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30 intl – FlyClear by LifeLabs (*Pre-departure testing only*)
30 International Blvd, Etobicoke, ON M9W 5P3, Canada -
Abbotsford – Shoppers Drug Mart #260
103-2051 McCallum Rd, Abbotsford, BC V2S 3N5, Canada -
Ajax – Shoppers Drug Mart #1413
95 Williamson Dr W, Ajax, ON L1T 4Y4, Canada -
Aurora – Shoppers Drug Mart #970
14729 Yonge St, Aurora, ON L4G 1N1, Canada -
Barrie – Shoppers Drug Mart #1028
420 Essa Rd, Barrie, ON L4N 9J7, Canada -
Barrie – Shoppers Drug Mart #1231
831 Big Bay Point Rd, Barrie, ON L4M 4S6, Canada -
Beamsville – Shoppers Drug Mart #1256
5005 Serena Dr, Beamsville, ON L0R 1B0, Canada -
Brampton – Shoppers Drug Mart #1092
8965 Chinguacousy Rd, Brampton, ON L6Y 0J2, Canada -
Brampton – Shoppers Drug Mart #1353
366 Main St N, Brampton, ON L6V 1P8, Canada -
Brampton – Shoppers Drug Mart #1447
10665 Bramalea Rd, Brampton, ON L6R 3P4, Canada -
Brampton – Shoppers Drug Mart #701
34 Avondale Blvd, Brampton, ON L6T 1H3, Canada -
Burlington – Shoppers Drug Mart #1493
3035 Appleby Line, Burlington, ON L7M 0V7, Canada -
Burnaby – Shoppers Drug Mart #253
7155 Kingsway Unit 250, Burnaby, BC V5E 2V1, Canada -
Downtown Toronto – Shoppers Drug Mart #1149
951 Bay St G41, Toronto, ON M5S 2A1, Canada -
Etobicoke – Shoppers Drug Mart #959
2850 Lake Shore Blvd W, Etobicoke, ON M8V 1H9, Canada -
Guelph – Shoppers Drug Mart #1089
615 Scottsdale Dr, Guelph, ON N1G 3P4, Canada -
Hamilton – Shoppers Drug Mart #1460
1341 Main St W, Hamilton, ON L8S 1C6, Canada -
Hannon – Shoppers Drug Mart #1233
2110 Rymal Rd E, Hannon, ON L0R 1P0, Canada -
Kingston – Shoppers Drug Mart #604
1201 Division St, Kingston, ON K7K 6X4, Canada -
Kitchener – Shoppers Drug Mart #1438
235 Ira Needles Blvd, Kitchener, ON N2N 3K6, Canada -
Langley – Shoppers Drug Mart #2205
20159 88 Ave Bldg F, Unit 102, Langley, BC V1M 0A4, Canada -
Langley – Shoppers Drug Mart #258
22196 50 Ave, Langley, BC V2Y 0G7, Canada -
London – Shoppers Drug Mart #1072
395 Southdale Rd E A, London, ON N6E 1A2, Canada -
London – Shoppers Drug Mart #1077
1155 Commissioners Rd E, London, ON N5Z 4L9, Canada -
Markham – Shoppers Drug Mart #1220
9620 McCowan Rd, Markham, ON L3P 8M1, Canada -
Markham – Shoppers Drug Mart #1308
1730 Bur Oak Ave Building G, Markham, ON L6E 0H8, Canada -
Markham – Shoppers Drug Mart #1385
2920 Major Mackenzie Dr E, Markham, ON L6C 0G6, Canada -
Markham – Shoppers Drug Mart #847
7060 Warden Ave Building C2, Markham, ON L3R 5V1, Canada -
Milton – Shoppers Drug Mart #708
265 Main St E #104, Milton, ON L9T 1P1, Canada -
Mississauga – Shoppers Drug Mart #1100
5033 Hurontario St, Mississauga, ON L4Z 3X7, Canada -
Mississauga – Shoppers Drug Mart #1147
101-5602 Tenth Line W, Mississauga, ON L5M 7L9, Canada -
Mississauga – Shoppers Drug Mart #774
700 Burnhamthorpe Rd E, Mississauga, ON L4Y 2X3, Canada -
Mississauga – Shoppers Drug Mart #779
6975 Meadowvale Town Centre Cir, Mississauga, ON L5N 2W7, Canada -
Mississauga – Shoppers Drug Mart #791
5425 Creditview Rd, Mississauga, ON L5V 2P3, Canada -
Mississauga – Shoppers Drug Mart #901
7235 Bellshire Gate, Mississauga, ON L5N 8A2, Canada -
Mississauga – Shoppers Drug Mart #908
3980 Grand Park Dr, Mississauga, ON L5B 4M6, Canada -
Nanaimo – Shoppers Drug Mart #2218
510 Fifth St Unit 102, Nanaimo, BC V9R 1P1, Canada -
Newmarket – Shoppers Drug Mart #1452
18293 Yonge St, East Gwillimbury, ON L9N 0A2, Canada -
Niagara Falls – Shoppers Drug Mart #1411
5175 Victoria Ave #1, Niagara Falls, ON L2E 4E4, Canada -
Niagara Falls – Shoppers Drug Mart #799
6565 Lundy's Ln, Niagara Falls, ON L2G 1V1, Canada -
North Vancouver – Shoppers Drug Mart #2100
3260 Edgemont Blvd, North Vancouver, BC V7R 2P2, Canada -
North York – Shoppers Drug Mart #848
5576 Yonge St, North York, ON M2N 5S2, Canada -
North York – Shoppers Drug Mart #854
2550 Finch Ave W, North York, ON M9M 2G3, Canada -
Oakville – Shoppers Drug Mart #1203
2525 Prince Michael Dr, Oakville, ON L6H 0E9, Canada -
Oakville – Shoppers Drug Mart #1271
2501 Third Line Building B, Oakville, ON L6M 0L7, Canada -
Oakville – Shoppers Drug Mart #748
1011 Upper Middle Rd E d5, Oakville, ON L6H 4L3, Canada -
Oshawa – Shoppers Drug Mart #1249
784 Taunton Rd E, Oshawa, ON L1K 7K0, Canada -
Oshawa – Shoppers Drug Mart #615
20 Warren Ave, Oshawa, ON L1J 0A1, Canada -
Ottawa – Shoppers Drug Mart #1428
455 Bank St, Ottawa, ON K2P 1Z1, Canada -
Ottawa – Shoppers Drug Mart #628
1309 Carling Ave, Ottawa, ON K1Z 7L3, Canada -
Ottawa – Shoppers Drug Mart #620
1180 Walkley Rd, Ottawa, ON K1V 2M5, Canada -
Ottawa – Shoppers Drug Mart #641
541 Montreal Rd, Ottawa, ON K1K 0V1, Canada -
Pickering – Shoppers Drug Mart #1222
1105 Kingston Rd, Pickering, ON L1V 1B5, Canada -
Port Moody – Shoppers Drug Mart #2244
3215 St Johns St, Port Moody, BC V3H 2C9, Canada -
Richmond – Shoppers Drug Mart #2230
155-5555 Gilbert Rd, Richmond, BC V7C 0B9, Canada -
Richmond Hill – Shoppers Drug Mart #1148
118 Tower Hill Rd Building C1, Richmond Hill, ON L4E 0K6, Canada -
Richmond Hill – Shoppers Drug Mart #928
13070 Yonge St, Richmond Hill, ON L4E 2T2, Canada -
Russ Baker Way – FlyClear by LifeLabs
6084 Russ Baker Way, Richmond, BC V7B 1B4, Canada -
Scarborough – Shoppers Drug Mart #800
629 Markham Rd, Scarborough, ON M1H 2A4, Canada -
Scarborough – Shoppers Drug Mart #827
70 Eglinton Square, Scarborough, ON M1L 2K1, Canada -
Scarborough – Shoppers Drug Mart #1381
1780 Markham Rd a, Scarborough, ON M1B 2W2, Canada -
St. Catharines – Shoppers Drug Mart #286
286 Bunting Rd, St. Catharines, ON L2M 7M2, Canada -
St. Catharines – Shoppers Drug Mart #1186
275 Fourth Ave BUILDING E, St. Catharines, ON L2R 6P9, Canada -
Stoney Creek – Shoppers Drug Mart #1184
140 Hamilton Regional Rd 8 Unit 1 & 2, Stoney Creek, ON L8G 1C2, Canada -
Surrey – Shoppers Drug Mart #2238
12080 Nordel Way, Surrey, BC V3W, Canada -
Surrey – Shoppers Drug Mart #2222
7322 King George Blvd #100, Surrey, BC V3W 5A5, Canada -
Toronto – Shoppers Drug Mart #1130
2-946 Lawrence Ave E, North York, ON M3C 1R1, Canada -
Toronto – Shoppers Drug Mart #1320
388 King St W, Toronto, ON M5V 1K2, Canada -
Toronto – Shoppers Drug Mart #1321
390 Queens Quay W Unit 110, Toronto, ON M5V 3A6, Canada -
Toronto – Shoppers Drug Mart #500
1630 Danforth Ave, Toronto, ON M4C 1H6, Canada -
Toronto – Shoppers Drug Mart #806
360A Bloor St W, Toronto, ON M5S 1X1, Canada -
Toronto – Shoppers Drug Mart #820
1084 Wilson Ave, North York, ON M3K 1G6, Canada -
Toronto – Shoppers Drug Mart #821
770 Lawrence Ave W, North York, ON M6A 3C8, Canada -
Toronto – Shoppers Drug Mart #822
700 Bay St, Toronto, ON M5G 1Z6, Canada -
Toronto – Shoppers Drug Mart #926
1027 Yonge St, Toronto, ON M4W 2K9, Canada -
Toronto – Shoppers Drug Mart #954
900 Albion Rd BUILDING A, UNIT 1, Etobicoke, ON M9V 1A5, Canada -
Toronto – Shoppers Drug Mart #982
1601 Bayview Ave, East York, ON M4G 3B5, Canada -
Toronto – Shoppers Drug Mart #1377
958 Bloor St W, Toronto, ON M6H 1L6, Canada -
Toronto – Shoppers Drug Mart #1393
500 King St W, Toronto, ON M5V 1L8, Canada -
Vancouver – Shoppers Drug Mart #202
2888 Granville St, Vancouver, BC V6H 1P1, Canada -
Vancouver – Shoppers Drug Mart #2130
8525 River District Crossing, Vancouver, BC V5S, Canada -
Vancouver – Shoppers Drug Mart #2276
4590 Fraser St, Vancouver, BC V5V 4G7, Canada -
Vancouver – Shoppers Drug Mart #2292
1295 Seymour St, Vancouver, BC V6B 6R4, Canada -
Vancouver – Shoppers Drug Mart #272
1125 Davie St, Vancouver, BC V6E 1N2, Canada -
Victoria – Shoppers Drug Mart #221
1212 Douglas St, Victoria, BC V8W 2E5, Canada -
Victoria – Shoppers Drug Mart #233
3511 Blanshard St, Victoria, BC V8Z 0B9, Canada -
Waterloo – Shoppers Drug Mart #728
550 King St N Major 4A, Waterloo, ON N2L 5W6, Canada -
Waterloo – Shoppers Drug Mart #1193
50 Weber St N, Waterloo, ON N2J 3G7, Canada -
Waterloo – Shoppers Drug Mart #730
658 Erb St W, Waterloo, ON N2T 2Z7, Canada -
West Vancouver (Park Royal Mall) – Shoppers Drug Mart #243
802 Main St, West Vancouver, BC V7T 2Y5, Canada -
Whitby – Shoppers Drug Mart #675
910 Dundas St W, Whitby, ON L1P 1P7, Canada -
Willowdale – Shoppers Drug Mart #986
4841 Yonge St, North York, ON M2N 5X2, Canada
Special Collection Service
(Available for customers in British Columbia, Ontario, Saskatchewan and Yukon)
If you did not qualify for a video consultation, contact our LifeLabs Customer Support Centre at
+1 877-313-4982 to arrange for an alternate collection service.