What if I have a privacy concern or want to make a complaint?
We take your privacy concerns and complaints seriously. If you have a privacy concern or complaint, you can contact us directly at 1-844-783-6677 or via our confidential e-mail: email@example.com.
Please note that while the Privacy Office is here to discuss your privacy concerns and any privacy complaints you may have, we are not able to provide you with your lab results. To get your results electronically, please visit MyCareCompass. If you would like hard copies of your lab results, please contact our Customer Care Centre or complete and return the Access Request form.
- British Columbia: 604-431-7206, 1-800-431-7206
- Ontario: 1-877-849-3637
If I sign up for the LifeLabs MyCareCompassTM portal, will others be able to access my information online?
If you choose to sign up for MyCareCompassTM portal account, only you will have access to your personal health information on the website. MyCareCompassTM portal is a secure website that uses encryption technology and has strict password and security question rules. It is important that you do not share your password or security question answers with others. You should also make sure that you have logged-out of the system when you are finished viewing your results.
Can my family see my personal health information?
Although you have the right to access your information, this right does not automatically extend to family members and/or friends. Once LifeLabs receives your consent to share your personal health information with your family member and/or friend, that individual will receive access.
Can all LifeLabs staff access my personal health information?
Only LifeLabs staff involved in your care can access your record. All LifeLabs staff are bound by a strict confidentiality agreement, which is signed as a condition of employment and re-attested to annually. The purpose of this agreement is to ensure staff know that they are only allowed to access information that is required to perform their duties. Staff access to patient records is monitored to ensure that the privacy of your information is respected.