New LifeLabs Patient Service Centre will specialize in Serving Customers with Autism
(Vancouver, BC) November 9, 2016 - LifeLabs was honoured to join community leaders today in opening the Goodlife Pacific Autism Family Centre (PAFC) in Richmond, B.C. The first of its kind in North America, the PAFC is a centre of excellence providing support for individuals and families affected by Autism Spectrum Disorder (ASD) and all related disorders.
Integrated within this new centre, and complementing the host of PAFC resources that will be available, LifeLabs will be opening a new patient service center. For persons with ASD, having a medical procedure such as blood collection can be a traumatic experience. This can result in a delayed collection and a possible delay in treatment decisions. In extreme cases, patients may even require sedation which results in even longer delays and brings additional risks to the patient, and cost to the health care system. The new LifeLabs patient service centre will respond to the unique needs of the autism community and has been specifically designed to create a calming atmosphere and low stimulus environment. The “sensory room” is complete with a relaxing massage chair, bubble machine, dark curtains with twinkling lights, soothing light displays on the ceiling, and even a video screen so patients can pop in their favourite movie.
“With the launch of the Hub, British Columbia becomes a leader in ASD research,” says Dr. Gabe Kalmar, President and CEO, PAFN. “As the prevalence of ASD and related disorders grow, it is important that families across the province have access to innovative programs and services.”
Jack Taylor and his father David enjoy the new massage chair at the LifeLabs Patient Service Centre at PAFC
LifeLabs support of PAFC goes hand-in-hand with new blood collection best practices recently developed by LifeLabs in collaboration with Holland-Bloorview Kids Rehabilitation Hospital in Toronto. Informed by research from around the globe as well as the Pacific Autism Family Network in B.C., the Serving Customers with Autism guidelines are the first of their kind in Canada. The guidelines support medical laboratory assistants in working with customers and their families to employ key techniques to increase the likelihood of a successful procedure for patients with ASD.
The Serving Patients with Autism program is now available at select patient service centres in Ontario and B.C. For more information visit
Official ribbon cutting by Premier Christy Clark
LifeLabs is a Canadian-owned company with over 50 years of experience providing laboratory testing services to help healthcare providers diagnose, treat, monitor and prevent disease in patients. In communities across British Columbia and Ontario, LifeLabs delivers cost-effective, convenient access to laboratory testing services essential for optimal outcomes in healthcare. LifeLabs employs approximately 5,400 professionally trained staff and delivers over 100 million laboratory tests, supporting over 19 million patient visits annually. In 2013, LifeLabs acquired BC Biomedical in British Columbia and CML HealthCare in Ontario making LifeLabs the largest community laboratory in Canada. LifeLabs is indirectly owned by OMERS Administration Corporation, whose interest is managed by Borealis Infrastructure. In addition to being the first community lab to conduct non-invasive prenatal testing in Canada, LifeLabs is the first lab to provide online appointment booking for patients, non-fasting protocols and secure, on-line access to lab results for patients. For more information about LifeLabs, visit:
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