Frequently asked questions
Q: When will LifeLabs start offering Save My Spot! in Saskatchewan?
A: Starting Sept. 27, 2018, LifeLabs will provide Save My Spot! to residents of Saskatoon and Regina. We will gradually offer this service nationally, but have decided to launch this in Saskatchewan first, based on your feedback to bring this service back to the patient community in Saskatchewan.
Q: How do I use Save My Spot! and when is it available?
A: It is simple, online and available 24/7. Visit URL , or download the app on your phone.
Q: Can I book an appointment through Save My Spot! as well?
A: No. You cannot use this service to book an appointment. This service will simply reserve a spot for you in our wait queue, but not at a specific appointment time. To book an appointment, please use our Online Appointment Booking Tool. It is great for booking an exact time for a future visit. Typically, there not many appointment slots available on the same day, so this is where Save My Spot can help save you some precious time.
Q: Will I still have to wait when I arrive for my appointment?
A:. Yes, but not as long as you normally would if you walked into the LifeLabs Patient Service Centre (PSC) without using Save My Spot!. When you register using Save My Spot!, you are added to the wait queue and your spot in line is reserved. The application will let you know how long the wait is and it will be updated with your own personal estimated wait time so that you can time your arrival. For example, if your estimated wait time is 20 minutes, and you take 15 minutes to arrive at the site, you can expect to wait about 5 minutes at the PSC before your name is called.
Q: What if I am running late and cannot arrive at the time I was supposed to? What do I do?
A: Unfortunately, if are not present when your name is called for your appointment, your name will be moved to the end of the patient wait queue list and you will have to wait for the next available appointment.
Q: I don’t really want to check in through this service; I just want to see which LifeLabs location has the shortest wait time. Is this possible?
A: Yes, this application supplements our current location finder tool; this means Save My Spot! will also show the approximate wait time at all our locations in Saskatchewan.
Q: How long has LifeLabs been providing collection services in Saskatchewan?
A: Since March 2017, LifeLabs has been supporting community laboratory services in Saskatchewan by providing logistic/courier services.