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Blood collection services tailored for individuals with Autism Spectrum Disorder

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At LifeLabs we understand that having blood drawn can sometimes be a source of anxiety for individuals with Autism Spectrum Disorder (ASD), which can result in delayed diagnosis and treatment. This is why LifeLabs developed specific blood collection practices as part of our Serving Customers with Autism program to deliver a safe and positive experience that increases the likelihood of a successful procedure.

The program is now available at all LifeLabs Patient Service Centres in British Columbia and Ontario. Please visit the Location Finder and click on ‘Serving Customers with Autism’ to search for a location near you.

What you need to know

LifeLabs’ Serving Customers with Autism program is specially designed to provide a caring and compassionate experience for individuals with Autism Spectrum Disorder (ASD). We recognize that blood collection can be a difficult experience for some patients, our Serving Customers with Autism program helps to ensure a safe and positive experience to increase the likelihood of a successful collection.

The program offers:

  • Flexible appointment dates and times
  • A one-on-one experience tailored to meet your needs
  • Fast and reliable test results

Our first priority is the safety of our patients and employees – if a procedure is not going well, we’ll work to find an alternative time or collection method that is best for the patient.

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Where these services are offered

The program is offered at all LifeLabs locations. Please visit the Location Finder and click on the box beside ‘Serving Customers with Autism’ to search for a location near you.

In April 2017, we are proud to be opening a Patient Service Center at the Pacific Autism Family Center Foundation (PAFCF) Hub site in Richmond, BC. This location has been designed with input from experts in Autism Spectrum Disorder (ASD) to best support a positive healthcare experience for patients with ASD. This location will be open on Wednesdays from 930 – 1130 am by appointment only.

How to book an appointment

Appointments are required. Once you find a location, please call us and request and Autism Program Appointment and we’ll take care of the rest!

Ontario

1-877-849-3637

British Columbia

1-800-431-7206 (9:00 a.m. – 5:00 p.m.)

Online booking for this program is currently unavailable.

Tips and tools for your visit

Discuss your visit

Discuss what will happen during your visit without focusing on the unpleasant or painful aspects of the procedure.

Visual supports

Visually demonstrating what will happen during your visit can help clarify the procedure, establish predictability to reduce anxiety, decrease frustration and help the patient cope more effectively during the experience.

You can use the following printable storyboards to demonstrate what to expect during your visit. You can also request them when working with a member of our Client Services Team to tailor your experience.

To make sure your visit with us is a positive experience, please don’t hesitate to review or print the information below prior to your visit:

Tools and Toys

Bringing distraction tools and toys can help comfort and entertain the patient during the procedure. We encourage you to bring the following items to your visit:

  • Portable game device to play videos or music
  • Favourite toy or stuffed animal
  • Visually stimulating or tactile toys (colourful toys, vibrating toys, etc.)

Did you know that you can book your appointment online?

Book an Appointment